Billing can often be an afterthought until an unexpected charge catches your attention, particularly with automatic subscription renewals. This guide is designed to clarify how refunds work at Rise & Puff, outlining eligibility criteria and providing a clear, step-by-step process for requesting your money back swiftly. Whether you have questions about your subscription or need assistance with a refund, we're here to help you navigate the process with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Retrieve the order confirmation email sent after your purchase, which includes order details and transaction ID.
Account Information - Prepare your Rise & Puff account details, including the email associated with your account and username.
Transaction ID - Locate the transaction ID from your payment statement or order history, as this information is crucial for tracking your purchase.
Received Product Details - Be ready to provide information about the product you received, including any discrepancies or issues you encountered.
Photos of the Product - If applicable, take clear photos of the product showing any defects or reasons for the refund request.
Shipping Confirmation - Have the shipping confirmation or tracking number handy if the request involves return shipping.
Refund Policy Familiarization - Review Rise & Puff’s specific refund policy to ensure your request aligns with their terms.
Reason for Refund - Be prepared to provide a clear and concise reason for your refund request, specifying any issues with the product or service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Rise & Puff
At Rise & Puff, customers have specific rights regarding their subscriptions and purchases that can potentially lead to a refund, depending on individual circumstances. Understanding these situations can help users determine their eligibility for a refund under the terms of service.
The following scenarios are particularly relevant for users of Rise & Puff:
Subscription Cancellations: If a user cancels their subscription before the next billing cycle, they may qualify for a refund for any services not rendered during that cycle.
Product Non-Delivery: For physical products purchased, if an order does not arrive within the expected timeframe, users might be eligible for a refund for that order.
Product Issues: Should a user receive a damaged or defective product, they may be eligible for a replacement or refund, depending on the specific circumstances and reporting timelines.
Billing Errors: If a user notices discrepancies in their billing related to their subscription, such as an incorrect amount charged, they may inquire about potential adjustments or refunds that align with their account agreement.
Account Management Inquiries: Users facing difficulties with their accounts, such as access issues or subscription status inquiries, should reach out to customer service for assistance, which may inform eligibility for adjustments or refunds.
It is advisable for users to review the specific terms and conditions provided by Rise & Puff and to contact customer support for any questions or clarifications regarding these eligibility criteria.
Step-by-Step Process to Request Your Rise & Puff Refund Like a Pro
If you purchased through Rise & Puff.com:
Visit the Rise & Puff website and log into your account.
Navigate to the Account Settings section by clicking on your profile icon.
Select Billing from the dropdown menu.
Locate the Subscriptions section and identify the membership you wish to refund.
Click on Request Refund.
In the messaging box, mention that the subscription renewed without notice.
Submit your request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Rise & Puff subscription you wish to refund.
Tap on Report a Problem.
Select Request a Refund from the options provided.
In the message box, state that you didn’t use the account during the billing cycle.
Submit the report to initiate the refund process.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Navigate to Account and select Purchase History.
Find the Rise & Puff transaction that you wish to refund.
Tap on the item and select Refund.
In the message box, mention that you were unaware of the renewal date.
Follow the prompts to finalize your request.
If you purchased through Roku:
Log into your Roku account at my.roku.com.
Select Manage your subscriptions.
Locate the Rise & Puff subscription in your list of subscriptions.
Click on Cancel Subscription.
After cancellation, you may see a Request a Refund option.
If available, select it and explain in the message that the service was not utilized since your last billing.
Submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inquire about a billing situation related to my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to assist with this request.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow up to 3 business days for our team to review and initiate your refund.
Processing
Your refund is being processed by our team.
You can expect completion within 5 business days, depending on the payment method used.
Refunded
Your refund has been successfully processed, and the funds have been returned to your original payment method.
Check your bank or payment account in 3-5 business days for the returned funds.
Partially Refunded
A partial refund has been processed for your order.
You will receive the remaining balance in a separate transaction if applicable.
Completed
Your refund process is complete, and you have received your funds.
Thank you for your patience! If you have questions, reach out to customer support.
Canceled
Your refund request has been canceled, usually by customer request.
If this was a mistake, please contact support for assistance in resubmitting.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Rise & Puff, we understand that our users may occasionally need to request refunds due to unforeseen circumstances. Below are some real user scenarios where customers successfully claimed refunds:
Subscription Upgrade Confusion: A user decided to upgrade their subscription plan but accidentally selected the highest tier instead of their intended mid-level plan. Upon realizing the mistake, they contacted customer support, who promptly adjusted the subscription and issued a refund for the difference in price.
Service Interruption: A customer experienced a temporary service outage during a planned event, which impacted their usage. After reaching out to the support team, they received an apology and were issued a refund for the days they could not access the service.
Billing Inquiry Post-Event: After attending a special promotional event, a user noticed a billing discrepancy on their account. They contacted Rise & Puff with their query, and after a review, the team clarified the charges and issued a refund for any charges that were not applicable.
Accidental Purchase of Add-ons: A customer unintentionally added multiple promotional add-ons to their subscription. Upon noticing, they reached out to support while the purchase was still within the refund window and successfully received a refund for the unwanted add-ons.
The Easiest Way to Get a Rise & Puff Refund
If you're frustrated trying to get a refund from Rise & Puff—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Rise & Puff is simple and straightforward. By staying updated through various channels, you can efficiently manage your refund process and know exactly when to expect your funds. Here are some specific tips on how to track your refund status:
Check Your Email: Rise & Puff sends out timely email notifications regarding your refund status. Be on the lookout for update emails that will provide you with important information on your refund progress.
Utilize the Mobile App: If you have downloaded the Rise & Puff mobile app, you can easily track your refund status there. Simply navigate to the 'Order History' section to see detailed information on any pending refunds.
Visit Your Account Dashboard: Log into your Rise & Puff account and head to the 'Account Settings.' Here, you can view the 'Billing Section' where it lists any active refunds and their current statuses.
Order History Section: The 'Order History' feature in your account allows you to check the status of each order, including any associated refunds. Click on the relevant order to see detailed tracking information.
Response Time Information: In your account dashboard, Rise & Puff provides estimated processing times for refunds. This helps set your expectations on when you might receive your money back.
FAQ
If you forgot to cancel your subscription on time, we understand how this can happen. Unfortunately, we typically process all charges as scheduled, and we recommend reviewing our refund policy for specific situations. For any concerns, please reach out to our customer support team, and we'll be happy to assist you.
Refunds typically take 5-10 business days to process, depending on your financial institution. Once initiated, you'll receive a confirmation email, and the funds should appear in your account shortly thereafter. Factors such as bank processing times may affect the exact timing.
If you see a charge but do not have an active subscription, please check your account details on our website for any previous subscriptions or orders. If the charge is unclear, you can reach out to our customer support team for assistance in resolving the issue.
If you are unable to obtain a refund directly from Rise & Puff, consider reaching out to customer service again for further assistance. You can also explore options to escalate your inquiry within their support system to ensure your concern is addressed. Additionally, reviewing your account details may provide further information to help resolve the issue.
If Rise & Puff refuses to issue a refund, it's advisable to review their refund policy to ensure you're fully informed about the terms. You can also reach out to their customer support again for further clarification or assistance. Additionally, checking your account details and order history may provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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