Many users often overlook billing until an unexpected charge catches their attention, such as an automatic subscription renewal. To assist you in navigating this situation, this guide provides a clear overview of how refunds work at Rise Athletic PE, including eligibility criteria and the straightforward steps to request your refund promptly. Our aim is to ensure you feel supported and informed throughout the process.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account username or email associated with Rise Athletic PE.
Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for.
Date of Purchase: Have the exact date when the service or product was purchased.
Service/Product Details: Specify the service or product name you are requesting a refund for, including any relevant package details.
Reason for Refund: Clearly articulate the reason for your refund request, following any specific guidelines provided by Rise Athletic PE.
Supporting Documentation: Gather any relevant documentation such as emails, receipts, or confirmation messages related to your purchase.
Payment Method Details: Be prepared to provide information regarding the payment method used, including the last four digits of the card if applicable.
Customer Service Interaction: Note any prior communications with customer support regarding your refund request, including ticket numbers or references.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
What are my Rights? Am I eligible for a Refund from Rise Athletic PE
At Rise Athletic PE, we strive to provide our users with quality sports performance training and related services. Understanding your rights regarding refunds is essential for managing your account effectively. Users may be eligible for refunds under specific circumstances related to our service offerings, and the following scenarios outline those conditions.
Service Cancellation: If you have canceled your subscription or service and you notice a subsequent deduction, reviewing your account management settings may clarify your eligibility for a refund.
Program Changes: If there are significant modifications to your training program that do not align with your expectations or initial agreement, you might be eligible for a refund for that specific session or service.
Session Rescheduling: In the event that a scheduled session is unavailable or rescheduled by Rise Athletic PE, customers may qualify for a refund or credit for that particular session.
Billing Errors: Should there be a discrepancy in the billing that does not match your agreed-upon rates or services provided, it's important to review your account details, as this may warrant a refund consideration.
Service Satisfaction Mandates: If the services provided do not meet the standards as outlined at the onset—given that you have followed the program guidelines—this may impact your qualification for a refund.
For further details regarding your specific situation, please refer to our customer support channels where our team can assist you in reviewing your eligibility for a refund based on the outlined scenarios.
Step-by-Step Process to Request Your Rise Athletic PE Refund Like a Pro
Locate the Rise Athletic PE charge and select Report a Problem.
Choose Request a Refund and provide justification saying that the service was not used and you did not expect the renewal.
Follow on-screen instructions to submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select your Rise Athletic PE subscription.
Tap Cancel Subscription (if applicable) to stop future charges.
Go back to the Subscriptions page and find the option to request a refund.
Choose Request a Refund and mention that you were unaware of the renewal and were unable to utilize the service.
Complete the process as directed by the app.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
From the account menu, click on Manage Account.
Select Subscriptions to view your active subscriptions.
Find the Rise Athletic PE subscription.
Click on Unsubscribe (if applicable) to stop future renewals.
Navigate to the Help section at the bottom of the page.
Locate the option for Contact Support or Submit a Request.
Provide details of your refund request and include a note that the subscription was renewed without notice and was not needed.
Submit the form and await a response from the support team.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Rise Athletic PE for Refund
Script
Copy
Subject: Refund Request – Rise Athletic PE Account [Your Email]
Dear Rise Athletic PE Team,
I am writing to request a refund regarding my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
Please confirm the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but has not yet been processed.
This status indicates that we are reviewing your request. Please allow up to 3 business days for evaluation.
Processing
Your refund is currently being processed.
This means we are working on issuing your refund, which may take an additional 3-5 business days.
Refunded
Your refund has been successfully processed and issued back to your original payment method.
You should see the refunded amount in your account within 5-7 business days.
Partially Refunded
A portion of your original payment has been refunded.
This indicates that some items were returned or cancelled, and you will receive a reduced amount back, which should process as per our refund policy.
Completed
The refund process is complete, and your funds are now available as per your bank's processing times.
This means everything has been finalized on our end, and you can use your refunded balance.
Canceled
Your refund request has been cancelled due to unmet criteria or user action.
This means your request was not approved. Please contact customer support for more information.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Rise Athletic PE, users frequently navigate various account management questions and subscription inquiries. Here are some real user scenarios where refunds were successfully claimed:
Cancellation Due to Relocation: A user decided to cancel their monthly subscription after moving to a different state for work. Upon contacting customer support, they received a full refund for the remaining days in their billing cycle, as the service was no longer accessible from their new location.
Accidental Renewal: A client mistakenly overlooked the cancellation deadline for their training program. They quickly reached out to Rise Athletic PE, explaining the situation. The customer service team promptly reviewed the case and issued a refund for the renewal charge, as the client had not used any of the services during that period.
Class Rescheduling: A participant faced a scheduling conflict with a training class they had signed up for and requested to reschedule. After discussing options with the support team, they were provided a refund because the class didn’t align with their new availability, allowing them to register for a more suitable time instead.
Technical Issues with the App: A user encountered repeated technical difficulties while trying to log into their account for fitness tracking. After reporting the issue and highlighting the impact on their usage, Rise Athletic PE issued a refund for the subscription period affected by these technical challenges.
The Easiest Way to Get a Rise Athletic PE Refund
If you're frustrated trying to get a refund from Rise Athletic PE—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At Rise Athletic PE, we understand the importance of staying informed about your refund status. Tracking your refund efficiently can save you time and provide peace of mind. Here’s how to ensure you have all the information you need regarding your refund:
Check Your Email: Look for email updates from Rise Athletic PE regarding your refund. We typically send notifications once your refund is initiated and again when it's processed. Ensure that you check your spam or promotions folder if you don’t see them in your inbox.
Utilize the Rise Athletic PE App: If you have our mobile app, you can conveniently track your refund status directly there. Navigate to the 'Orders' section within the app to view the status of your recent transactions and refunds.
Visit Your Account Dashboard: Log into your account on our website and head to the 'Billing' section. Here, you can find a detailed overview of your order history, including any pending or completed refunds.
Order History Insights: In the 'Order History' section of your account dashboard, detailed information about your refund progress is available, including the date the refund was requested and when it was processed.
Contact Customer Support: If you have any questions or your refund seems delayed, our dedicated customer support team is here to help. Use the 'Contact Us' feature on our website or app for prompt assistance.
FAQ
If you forget to cancel your membership before the deadline, we generally do not offer refunds for that billing period. However, we encourage you to reach out to our customer service team, as they may be able to assist you with your specific situation.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once the refund is initiated, you should see the amount credited to your account shortly after processing is complete. We appreciate your patience during this time.
If you see a charge but do not have an active subscription, please first check your account details on our website to confirm your subscription status. If you need further assistance, contact our customer support team with your order details, and they will help resolve the issue.
If you are unable to receive a refund directly from Rise Athletic PE, consider reaching out to their customer service team again for further assistance. You might also explore escalating your inquiry within their support system, or reviewing your account details to ensure all information is up to date. These steps could help clarify the situation and provide additional options.
If Rise Athletic PE refuses to issue a refund, you may want to review their refund policy to ensure you understand the terms and conditions. Additionally, reaching out to their customer support team for further clarification or additional assistance can be beneficial. Checking your account details to confirm the transaction may also provide helpful information.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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