How to Get a RISE Fitness Refund

• Order Confirmation Email – Locate the confirmation email received after your purchase as it contains essential order details.
• Transaction ID – Ensure you have the unique transaction ID associated with your order to expedite the refund process.
• Proof of Payment – Gather your payment receipt or any bank statement highlighting the charge from RISE Fitness.
• Account Information – Be ready with your RISE Fitness account details, such as the email address linked to your account.
• Refund Policy Review – Review RISE Fitness's refund policy to ensure your request meets their criteria.
• Details of the Issue – Prepare a clear explanation of the reason for your refund request, whether it’s for a subscription service or product issue.
• Photos or Documentation – If applicable, take photos or collect any relevant documentation if the refund is related to a product you received.
• Your Contact Information – Include your full name, phone number, and email for follow-up communication.

At RISE Fitness, we understand that user circumstances can change, which may affect your subscription or service usage. Therefore, we have established specific eligibility criteria that may allow users to request a refund based on particular situations that arise in the context of our fitness services.

Refund eligibility may pertain to various scenarios associated with your membership or service, allowing us to address your needs effectively. Here are some situations that may qualify for a refund:

• Membership Cancellation: If you decide to cancel your membership within a designated trial period, you might be eligible for a full refund of your initial payment.
• Service Interruption: Should there be a significant interruption in the services provided by RISE Fitness, such as facility closures or class cancellations, you may qualify for a prorated refund for the affected period.
• Injury or Medical Conditions: If you experience a medical condition that prevents you from using your membership, you could apply for a refund in accordance with our health policy guidelines.
• Change of Location: If you move to an area where RISE Fitness services are not available, you might be eligible for a refund for any unused portion of your membership.
• Billing Discrepancies: If you notice an issue regarding your billing that does not align with your subscription terms, you may inquire about potential adjustments or refunds based on the circumstances.

While these situations may present opportunities for refunds, it is important to review your specific subscription agreement and contact our customer service for personalized assistance regarding your circumstances.

At RISE Fitness, customers occasionally navigate various situations regarding their memberships and services that lead to refund claims. Here are some realistic scenarios where users have successfully claimed refunds:

• Membership Upgrade Miscommunication: A user intended to upgrade from a basic membership to a premium plan but accidentally selected a family plan due to a misunderstanding of the options. Upon realizing the error shortly after, they contacted RISE Fitness support and successfully received a refund for the difference in price.
• Class Cancellation Refund: A member signed up for a special yoga class that was later canceled due to low registration. After receiving the notification, they promptly reached out to customer service and received a full refund for the class fee because it was not rescheduled.
• Personal Training Session Rescheduling: A client booked a series of personal training sessions but faced a scheduling conflict. They reached out to RISE Fitness to request a refund for the unused sessions, explaining their situation. RISE Fitness promptly processed their request, issuing a refund for the remaining sessions that could not be attended.
• Day Pass Misuse: A visitor purchased a day pass but inadvertently used it on an incorrect date due to a misunderstanding of their schedule. After communicating the error to the support team, they were granted a refund, acknowledging that the pass was not utilized on the intended day.

Tracking your refund status at RISE Fitness is straightforward and efficient, allowing you to stay informed throughout the process. Here are the best ways to ensure you have the latest updates on your refund.

• Check Your Email: RISE Fitness sends automatic email notifications regarding your refund status. Look for emails titled "Refund Update" to find real-time information about your refund progress.
• Use the RISE Fitness App: If you use the RISE Fitness mobile app, you can easily track your refund by navigating to the "Orders" section, where refund details are updated as they progress through the approval process.
• Visit Your Account Dashboard: Log into your RISE Fitness account on risestore.ca and go to the "Order History" section. Each order will display the current status of your refund, including the date it was initiated and any processing updates.
• Billing Section Insights: Within the "Billing" section of your account settings, you can find detailed information about all transactions, including refunded amounts and expected processing times.
• Contact Customer Support: If you're unsure about your refund status, reach out to RISE Fitness customer support via the app or website. They can provide specific details tailored to your account inquiry.