Overview
Rise Fitness Studio is a friendly and motivating fitness center in Hamburg, NY, that offers over 40 live classes each week to help you get fit and stay healthy. They specialize in two main areas: indoor cycling (spinning) and strength training. Their cycling classes include POWER RIDE, which tracks your stats and challenges you with hills and sprints, and rhythm-based RIDE classes that match the music beat and include fun moves like push-ups. For strength, they offer classes like TRX, Power Lift, Bootcamp, Yoga, and Pilates. They also have combined classes where you spend 30 minutes on the bike and 30 minutes doing strength or core exercises, burning over 600 calories. New members get a special onboarding program with a 1-month unlimited trial and personal meetings with the owner to set goals and get comfortable with the classes. Overall, it's a welcoming place for all fitness levels with expert coaches to guide you.
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The description is based directly on clear and detailed information from the Rise Fitness Studio official website, which lists all main services in an approachable and consumer-friendly way.
How to Get a Rise Fitness Studio Refund: Step by Step
If you purchased through Rise Fitness Studio Website (risebuffalo.com):
- Visit the Rise Fitness Studio website at risebuffalo.com and locate the 'Contact' or 'Support' section, typically found in the footer or main menu.
- Find the customer support email or phone number dedicated to membership inquiries.
- Write a clear and concise refund request email or prepare to call, emphasizing that you are requesting a refund for the recurring membership charge.
- In your message, mention specific issues such as unauthorized charges, accidental renewal, or unused membership to strengthen your case.
- If calling, ask to speak directly with the billing department or a manager if the first representative cannot assist.
- Follow any specific instructions they provide to submit your refund request or form.
- Retain all email correspondence and billing statements to support your claim.
If you purchased through Mindbody (billing platform for memberships):
- Open the Mindbody app or go to mindbodyonline.com and log into your account.
- Navigate to the 'Appointments' or 'Memberships' section where your Rise Fitness Studio membership is listed.
- Locate the option for Membership or Subscription details and look for refund or support options.
- Since Mindbody does not have a formalized automated refund flow, use the 'Contact Support' or 'Help' feature in the app or website.
- Submit a refund request specifying the membership charge and explaining that you want a refund.
- When communicating, mention if the subscription renewed without your notice or if the membership was unused to increase the chance of success.
- Wait for the support team's response and follow up as needed.
Tips and Tricks for Getting a Rise Fitness Studio Refund
- Start with polite and clear communication, ensuring your request is easy to understand.
- Reference specific issues or lack of results that justify your refund.
- Escalate the request by asking to speak directly with the gym manager or head trainer when initial attempts fail.
- Be persistent but remain calm and professional, avoiding aggression which can hinder progress.
- Request written confirmation of cancellations or refund requests to have a record of your communication.
- Use timing strategically, such as contacting during business hours or when funding cycles reset.
- Leverage online reviews or social media mentions subtly to encourage the business to resolve your issue to protect their reputation.
- Ask for partial refunds or credit if a full refund is not possible.
- Check for any legal rights to cancel or refund under local consumer protection laws if needed.
- Consider payment methods that allow chargebacks (like credit cards) as a backup plan if direct refunds are denied.
Why Do People Request Refunds from Rise Fitness Studio
- Requesting refund within the 14-day return period after receiving the item.
- Item returned is unworn or unused and must have tags, original packaging, and proof of purchase.
- Faulty, damaged, or incorrect items leading to requests for refunds.
- Missing or non-collection of parcels that may result in returned items and refund requests minus shipping costs.
- Cancellation within the Cooling Off Period allowing full refund if no classes have been taken.
- Shipping or delivery issues, such as address errors, where customers report problems promptly.
- Returned items without prior request are not accepted, hinting at customer misunderstanding or mistake leading to refund requests.
Rise Fitness Studio Refund Script
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Dear Rise Fitness Studio Team,
I hope this message finds you well. I am writing to address an issue with my recent billing. I noticed an accidental charge on my account related to my membership that I believe needs rectification. After reviewing the payment history, I’m concerned as I did not authorize this charge or anticipated any fees linked to my account.
Given this situation, I kindly request a refund for the incorrect charge. My experience with your studio has always been positive, and I trust that this misunderstanding can be resolved promptly.
Thank you for your attention to this matter. I look forward to your swift response.
Best regards,
Rise Fitness Studio Refund Policy
Rise Fitness Studio's refund policy states that all classes must be canceled at least 8 hours before the scheduled time to avoid a late fee of $10. There is no explicit mention of refunds for canceled memberships or classes; instead, a no-show results in the loss of the class or a fee for unlimited members.
The Easiest Way to Get a Rise Fitness Studio Refund
If you’re frustrated trying to get a refund from Rise Fitness Studio—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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