Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. To ease any concerns, this guide is designed to clarify how refunds work at Rise Up Basketball, including who is eligible for a refund and the straightforward steps to request your money back promptly. We aim to provide you with all the information you need to navigate the refund process with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your Rise Up Basketball account email and username.
Transaction ID: The unique ID associated with your purchase, found in your order confirmation email.
Proof of Purchase: A copy of your receipt or confirmation email showing the details of the transaction.
Program Details: Information about the specific program you are requesting a refund for (e.g., camp session, league registration).
Cancellation Policy Review: Familiarize yourself with Rise Up Basketball's cancellation and refund policies before applying.
Refund Request Reason: A clear explanation of why you are requesting the refund.
Contact Information: Ensure you have your current phone number and address for any follow-up communications.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Venmo
2-4 working days
Check/Money Order
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Rise Up Basketball
At Rise Up Basketball, we strive to provide our users with clear information regarding their rights and eligibility for refunds. Understanding the services we offer can help users determine their specific circumstances that might qualify for a refund.
Users may qualify for a refund based on the following situations:
Class Cancellations: If a scheduled basketball class or event is canceled by Rise Up Basketball, participants may be eligible for a full refund of their registration fee.
Program Adjustments: In cases where a specific program is modified or rescheduled significantly, users enrolled in that program might be eligible for a refund or credit towards a future service.
Medical Reasons: Users who are unable to participate due to medical issues can provide documentation and possibly qualify for a refund, depending on the timing of their request in relation to the program schedule.
Account Management Issues: If a user experiences difficulties with account access which affects their ability to participate, they should reach out to customer support for assistance, and eligibility for a refund may be assessed on a case-by-case basis.
Technical Issues: In the event of significant technical difficulties that affect the delivery of online programs, users may inquire about potential refunds or credits for any missed sessions.
Users are encouraged to reach out to customer support for any inquiries related to these situations to clarify their eligibility for a refund based on their individual circumstances.
Step-by-Step Process to Request Your Rise Up Basketball Refund Like a Pro
If you purchased through Rise Up Basketball.com:
Visit the riseupwb.com homepage and scroll to the bottom of the page.
Click on the "Contact Us" link located in the footer.
Fill out the contact form, specifying that you want a refund for your membership.
In the message, mention that the subscription renewed without prior notice.
Include your account details and the date of the charge.
Emphasize that the account has been unused in the last billing cycle.
Submit the form and note any confirmation or ticket number received.
Wait for a response, which typically takes 2-3 business days.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Rise Up Basketball from the list.
Select Report a Problem or Cancel Subscription, depending on the interface.
When reporting, use messaging like: "I did not authorize this renewal."
Also mention that the service has been inactive or unused recently.
Follow the on-screen instructions to complete the request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the three horizontal lines (☰) in the upper left corner.
Select Subscriptions.
Find and tap on Rise Up Basketball.
Tap on Manage and then select Refund.
In your refund message, mention the subscription renewed without notice.
Highlight that you have not used the service in the recent billing cycle.
Submit your refund request with the specified details.
If you purchased through Roku:
Go to the Roku homepage and sign in to your account.
Navigate to Manage Account in the top menu.
Select Subscriptions.
Find Rise Up Basketball in your list of subscriptions.
Click on Manage Subscription.
Select Request a refund or Stop renewal.
In the message, state that the subscription was renewed without your awareness.
Mention that the service was not used during this billing period.
Follow the prompts to finalize your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Rise Up Basketball for Refund
Script
Copy
Subject: Refund Request – Rise Up Basketball Account [Your Email]
Dear Rise Up Basketball Team,
I hope this message finds you well.
The reason for my inquiry is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference, if applicable.
I kindly ask for confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is on its way but is still being reviewed. Please allow up to 48 hours for processing.
Processing
The refund is currently being processed by our team.
We're working on your refund request. This step may take between 3-5 business days.
Refunded
The refund has been completed and funds are returned to the original payment method.
The amount has been credited back to your account. Check your bank or payment provider.
Partially Refunded
A portion of your order has been refunded.
Only part of your payment has been refunded. Check your account for the exact amount returned.
Completed
The refund process is fully completed.
Your refund has been successfully processed. Thank you for your patience!
Cancelled
The refund request has been cancelled.
Your refund has not been processed. If you have questions, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Rise Up Basketball, members occasionally encounter situations that lead them to explore refund options. Here are some common scenarios where users successfully claimed refunds, ensuring a smooth experience while participating in basketball programs.
Last-Minute Schedule Change: One parent signed their child up for a summer camp but encountered a last-minute family obligation that conflicted with the camp schedule. After contacting Rise Up Basketball, they received a refund for the camp fee, making it easier for them to manage unexpected events.
Injury During Training: A young athlete injured themselves shortly after enrolling in a training program. Understanding the situation, the Rise Up Basketball team processed a refund for the remaining sessions, showing their commitment to supporting athletes' well-being.
Account Management Query: A user mistakenly registered for a training league but meant to register for a different age group. After reaching out for clarification and assistance, they were issued a refund for the incorrect registration, allowing them to re-register for the appropriate age group.
Temporary Relocation: A family informed Rise Up Basketball that they would be moving out of state before the season started. Recognizing their unique circumstances, the organization facilitated a refund for their registration, ensuring a hassle-free transition for the family.
The Easiest Way to Get a Rise Up Basketball Refund
If you're frustrated trying to get a refund from Rise Up Basketball—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Rise Up Basketball is straightforward and designed to keep you informed every step of the way. Here are some efficient ways to monitor your refund status:
Email Notifications: Keep an eye on your email for updates regarding your refund. Rise Up Basketball sends confirmation emails once a refund is processed, which will include tracking links if applicable.
In-App Notifications: If you use the Rise Up Basketball mobile app, check the notifications section for real-time updates on your refund status. Important messages will be sent directly to your app.
Account Dashboard: Log into your account on the Rise Up Basketball website and navigate to the Order History section. Here, you can view detailed information about your refund status and any associated transactions.
Billing Section: Under your account settings, locate the Billing section to find a comprehensive overview of your refunds. This can provide specific dates and amounts related to your transaction.
Customer Support: If you have any doubts or require further assistance, don’t hesitate to reach out to Rise Up Basketball's customer service. They can provide additional details and clarify any questions regarding your refund.
FAQ
Rise Up Basketball has a clear cancellation policy in place. Unfortunately, if you forget to cancel your subscription on time, refunds may not be available for that billing period. We encourage all users to review our cancellation guidelines and set reminders to avoid any unforeseen charges.
Refunds typically take 5 to 10 business days to process once initiated. The exact time may vary depending on your bank or credit card provider. Please check with them if you have questions about when the funds will be available in your account.
If you see a charge but do not have an active subscription, please check your account to ensure it hasn't been renewed or that you haven't signed up for a different service. If you're still unsure, contact our customer support with your details, and we will assist you in resolving the issue.
If you're unable to obtain a refund directly from Rise Up Basketball, consider reaching out to their customer service team again for further assistance. You can also explore escalating your inquiry within their support system for additional help. Additionally, reviewing your account details might provide more insight into your options.
If Rise Up Basketball is unable to issue a refund, we recommend reviewing the refund policy on their website for specific terms and conditions. Additionally, you can reach out to their support team again for further clarification or assistance. Checking your account details might also provide more insight into the status of your refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)