Dealing with unexpected charges can be frustrating, especially when a subscription renews automatically and catches you off guard. This comprehensive guide is designed to help you understand how refunds work at Rising Stars Academy, including eligibility criteria and the steps to quickly request your money back. Our aim is to make the process as smooth and straightforward as possible, ensuring you have the information you need right at your fingertips.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have the original order confirmation email handy, which includes transaction details.
Transaction ID: Note down your transaction ID, which is essential for tracking your payment.
Student Enrollment Information: Include the name and age of the student enrolled, as well as the course or program they were registered for.
Refund Reason: Clearly outline the reason for your refund request, whether it's due to scheduling conflicts, dissatisfaction with the course, or non-attendance.
Date of Enrollment: Mention the date when the student enrolled in the program to assist in processing your request.
Payment Method Details: Specify the method by which you made the payment, such as credit card or PayPal.
Proof of Payment: Keep a copy of the payment receipt or bank statement as proof of the transaction.
Follow-Up Contact Information: Provide your current contact information for any necessary follow-ups regarding the refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
7-10 working days
PayPal
3-5 working days
Bank Transfer
5-7 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Rising Stars Academy
At Rising Stars Academy, users have certain rights regarding their enrollment and payments that may impact their eligibility for refunds. Our programs are designed to provide valuable learning experiences, and we strive to ensure that users are satisfied with their participation. However, there are specific situations in which users might be eligible for a refund based on their individual circumstances.
The following circumstances may qualify users for a refund:
Program Cancellation: If a user has enrolled in a program that is canceled by Rising Stars Academy prior to commencement, they may be eligible for a full refund.
Withdrawal Requests: Users who submit a formal request to withdraw from a program within a specified refund period may qualify for a partial refund, depending on the timing of their request.
Scheduling Conflicts: In cases where a user can provide documentation of a scheduling conflict that prevents them from attending a program, they may be eligible for consideration regarding a refund or credit towards a future session.
Service Disruptions: If there are significant disruptions to the services offered during the program period, users may qualify for a discussion regarding a potential refund or adjustment.
Special Circumstances: Users experiencing extenuating circumstances, such as medical emergencies, should reach out directly to discuss their eligibility for a refund evaluation.
Users are encouraged to review the specific terms and conditions presented at the time of enrollment for more details on refund eligibility and to reach out to our support team for assistance with any questions related to their account or refund requests.
Step-by-Step Process to Request Your Rising Stars Academy Refund Like a Pro
If you purchased through Rising Stars Academy.com:
Visit the Rising Stars Academy website.
Log in to your account using your credentials.
Navigate to the Account Settings section.
Click on Membership or Billing.
Select the transaction related to your subscription.
Look for an option to Request a Refund and click it.
In the message box, mention that the subscription renewed without notice.
Submit your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find the Rising Stars Academy subscription and tap it.
Scroll down and tap on Report a Problem.
Choose the reason for the refund, then specify in the description that the account was unused.
Submit the request for a refund.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the menu icon in the top left corner.
Select Subscriptions.
Find your Rising Stars Academy subscription and tap on it.
Scroll down to the Cancel Subscription option.
After cancellation, go back to the subscription menu and select Request a Refund.
In your request, indicate that the subscription renewed unexpectedly.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Click on Subscriptions to see all your active services.
Locate Rising Stars Academy and click on Manage Subscription.
Select the option for Cancel Subscription.
Once cancelled, go to Contact Us on the Roku site.
Request a refund by mentioning that the service was no longer needed.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Rising Stars Academy for Refund
Script
Copy
Subject: Refund Request – Rising Stars Academy Account [Your Email]
Dear Rising Stars Academy Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. The details are as follows:
[describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your review.
Could you please confirm the receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet reviewed.
You will be notified when your request is under review.
Processing
Your refund is currently being processed by our team.
Expect your refund to be completed within 3-5 business days.
Refunded
Your refund has been successfully issued.
The amount should reflect in your account within 5-7 business days.
Partially Refunded
A partial refund has been issued for your request.
You will receive a confirmation email detailing the amount refunded.
Completed
The refund process has been finalized.
Your transaction is complete, and no further action is required.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Rising Stars Academy, we aim to provide exceptional educational services, but sometimes users encounter situations where a refund is necessary. Here are some real user scenarios where refunds were successfully claimed:
Accidental Subscription Renewal: A user intended to pause their subscription but accidentally renewed it due to a misunderstanding of the options presented. Upon reaching out to customer support with their request, they received a prompt refund for the extra charge.
Class Schedule Change: A parent signed up their child for a series of art classes, but after the first class, the schedule changed unexpectedly, making it difficult for them to attend. After explaining the situation, the parent was able to secure a refund for the remaining classes.
Technical Issues During a Course: A student experienced significant technical difficulties during a crucial online session, which hindered their learning experience. After reporting the issue, the academy issued a refund for that specific class, acknowledging the disruption it caused.
Billing Clarification: A user noticed an unexpected charge on their account after updating their subscription plan. They contacted customer support for clarification and, after reviewing the account details, a refund was issued for the mistaken charge, ensuring they were satisfied with their billing cycle.
The Easiest Way to Get a Rising Stars Academy Refund
If you're frustrated trying to get a refund from Rising Stars Academy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Rising Stars Academy is designed to be straightforward and user-friendly. By utilizing various tools and notifications available, you can quickly stay informed about your refund process. Here are some efficient ways to track your refund status:
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. Rising Stars Academy sends out confirmation emails once your refund request is processed, including details about the timeframe and amount.
Account Dashboard: Log into your account on the Rising Stars Academy website. Navigate to the Billing Section of your Account Dashboard to see the status of your refund listed under recent transactions.
Order History: Visit the Order History tab in your account. Here, you can view all your past transactions, including any refunds that are pending or completed, along with timestamps for processing.
Mobile App Notifications: If you use the Rising Stars Academy mobile app, enable push notifications to receive real-time updates about your refund status directly on your device.
Support Chat: For any questions or concerns about your refund, you can utilize the live chat feature on the website. Rising Stars Academy’s support team can provide personalized updates on your refund status and assist with any issues.
Detailed Refund Progress: Once your refund is initiated, you can track its progress. Rising Stars Academy updates your account with specific stages of the refund process, such as "Processing" or "Completed", giving you clarity on where your refund stands.
FAQ
Refunds for late cancellations are typically not available, as we encourage all users to manage their subscriptions proactively. However, we recommend reaching out to our customer support team who may be able to assist with your specific situation. We value our community and strive to provide the best possible service to our users.
Refunds at Rising Stars Academy typically take 5 to 10 business days to process. After the refund is approved, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
If you notice a charge but do not have an active subscription, please first check your email for any confirmation of a subscription or recent billing statements. If you still have questions, reach out to our support team through the contact form on our website, and they will assist you in reviewing the charge.
If you are unable to secure a refund directly from Rising Stars Academy, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system to ensure it's reviewed by a higher-level representative. Additionally, reviewing your account details and any relevant policies on their website may provide further insights.
If Rising Stars Academy has refused to issue a refund, you may want to review the refund policy on their website to ensure your request aligns with their guidelines. Additionally, consider reaching out to their support team again for further clarification on your situation. It may also be helpful to check your account details to confirm any relevant information regarding the transaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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