How to Get a Rocky Mountain Runner Refund

• Order Number: Locate your order number from your confirmation email or your Rocky Mountain Runner account to expedite the refund process.
• Purchase Receipt: Have a digital or printed copy of the receipt that confirms your purchase, including details like date and amount.
• Payment Method Details: Be ready to provide information about the payment method used (credit card, PayPal, etc.) to verify the transaction.
• Original Packaging: If applicable, keep the original packaging of the product for potential returns, as this may be required for refunds on physical items.
• Reason for Refund: Clearly articulate the reason for your refund request, using details relevant to the product or service received.
• Customer Account Details: Have your customer account information handy, such as email and phone number associated with the account.
• Photos of the Product: If the refund is due to a defective item, take clear pictures that show the defect or issue to support your case.
• Return Shipping Tracking: If sending an item back, keep the tracking number of the return shipment to confirm it was sent back to Rocky Mountain Runner.

At Rocky Mountain Runner, we strive to provide our users with a clear understanding of their rights regarding refunds. As a provider of running services and merchandise, we recognize that there may be certain situations that could potentially impact a user's eligibility for a refund. The following criteria outline circumstances that may qualify for a refund based on specific account and service considerations.

• Event Cancellations: If a registered event organized by Rocky Mountain Runner is canceled, participants may be eligible for a refund of the registration fee.
• Incorrect Charges: Users may verify their account for any discrepancies in billing related to event registrations and merchandise purchases, which might warrant a refund.
• Product Returns: Merchandise purchased through the Rocky Mountain Runner store may be returned in accordance with our return policy, which could lead to a refund depending on the condition of the item and timing of the return.
• Service Issues: If a participant experiences a significant issue during a running event that affects their experience negatively, they may inquire about potential compensation or refunds based on the circumstances.
• Account Management Requests: Users may request clarification on their subscription status or service access issues, which could lead to adjustments or potential refunds if applicable.

For specific cases or further inquiries regarding eligibility for refunds, users are encouraged to reach out to Rocky Mountain Runner's customer service for detailed assistance. We are committed to ensuring a supportive experience for all our participants and customers.

At Rocky Mountain Runner, various scenarios arise where users successfully navigate refund processes. The following examples illustrate real user experiences regarding refunds related to subscriptions and events.

• A runner signed up for an annual coaching subscription but encountered an unexpected injury shortly after the first month. They communicated with customer support, providing documentation of their injury, and received a prorated refund for the unused months of their subscription.
• A user purchased entry to a popular trail race but realized they had double-booked their schedule for that weekend. After reaching out to Rocky Mountain Runner’s support team with details of their situation, they were granted a full refund due to the race's cancellation policy.
• During an online order for race gear, a customer realized they selected the wrong size after finalizing their purchase. They quickly contacted support, explained their mistake, and were able to return the incorrectly sized item and receive a refund once the return was confirmed.
• A participant in a virtual training program decided to upgrade their membership to access additional resources. Upon realizing that they had been charged for both accounts erroneously, they contacted support, who promptly issued a refund for the duplicate charge while helping them adjust their subscription preferences.

Tracking your refund status with Rocky Mountain Runner is straightforward, thanks to our dedicated systems designed to keep you informed throughout the process. Here’s how to efficiently track your refund status:

• Check Your Email: Look for refund updates sent directly to the email address linked to your account. These emails will include confirmation of your refund request and details about its progress.
• Use the Rocky Mountain Runner App: If you have our mobile app, you can monitor your refund status through the 'Orders' section. Open the app, navigate to 'My Account,' and select 'Order History' to see the latest updates.
• Visit Your Account Dashboard: Log in to your account on our website and go to the 'Account Settings.' From there, select 'Order History' to find all your transactions, including any pending refunds.
• Refund Progress Information: Our system provides real-time updates on your refund status. When your refund is initiated, you will receive notifications indicating whether it is processing, completed, or if any issues have occurred.
• Billing Section Monitoring: Within your 'Billing' section, you can also find detailed transaction histories that reflect any refund credits applied back to your payment method.