How to Get a Rogue Valley Timbers Refund

• Purchase Confirmation Email - Locate the email receipt you received when registering for your soccer program or purchasing merchandise.
• Transaction ID - Have the unique transaction ID handy, which is usually found in your purchase confirmation email or your account transaction history.
• Account Information - Ensure you have your account details, including your registered email address and password for easy access to your Rogue Valley Timbers account.
• Refund Reason - Clearly outline your reason for requesting a refund; specific circumstances such as program cancellations or payment errors will help expedite the process.
• Documentation of Attendance - If applicable, provide any documentation related to your attendance at events, such as schedules or communication regarding cancellations.
• Membership Details - If you are a member, include your membership ID and any relevant membership documentation.
• Payment Method Information - Keep the details of your payment method (credit/debit card or other) ready, as you may need to verify this information.
• Specific Program Details - If applying for a refund related to a specific soccer program, include the name, dates, and age group of the program.

*Working days are Monday to Friday, and don't include public holidays.

Rogue Valley Timbers is committed to providing a positive experience for all its users, especially concerning billing and service participation. Users are encouraged to understand the circumstances under which they may be eligible for refunds based on their specific interactions with the organization. Below are scenarios that may qualify for refunds:

• Forwarding of Payments: If a participant has paid for a soccer program and is unable to attend due to medical emergencies, they may qualify for a refund, provided appropriate documentation is submitted.
• Billing Issues: Users may inquire about situations where an error in billing occurs, such as an incorrect amount charged for registration. These inquiries will be assessed on a case-by-case basis.
• Program Cancellations: If a program is canceled by Rogue Valley Timbers, participants may be eligible for a full refund. Communication regarding cancellations will be provided via email or through the website.
• Account Management: Users who experience issues related to their account, such as difficulty accessing paid services, may have eligibility for refunds while these issues are resolved.
• Specific Merchandise Returns: Users may inquire about refunds for merchandise purchased that was defective or not as described, following the specific return policy outlined during the purchase process.

For any questions related to refund eligibility, users are encouraged to reach out directly to Rogue Valley Timbers through the provided contact channels for clarification and assistance.

At Rogue Valley Timbers, users occasionally find themselves seeking refunds for various reasons related to their soccer programs and registrations. Here are a few specific scenarios illustrating how users were able to successfully claim refunds:

• Weather Cancellations: A parent registered their child for a weekend soccer clinic that was unfortunately canceled due to severe weather. After confirming the cancellation with the league, they contacted customer support and received a full refund for the registration within a few days.
• Incorrect Age Group Registration: A participant accidentally registered for the wrong age group. Upon realizing the mistake, they reached out to Rogue Valley Timbers' support team, who promptly assisted in processing a refund for the incorrect registration, allowing the participant to sign up for the correct age group instead.
• Program Changes: A player realized that their schedule had changed and could no longer commit to the upcoming season. They submitted a request through the member portal and received a refund for the remaining balance after confirming their inability to participate in the program.
• Account Management Adjustments: A family had multiple accounts registered but decided to consolidate them under one account for easier management. Contacting customer service, they successfully adjusted their registrations and received a refund for the duplicate fees paid earlier in the season.

Tracking your refund status with Rogue Valley Timbers is straightforward and efficient. Here are specific steps to ensure you stay updated on your refund progress:

• Check Your Email Regularly: Rogue Valley Timbers communicates refund updates primarily through email. Look for messages from support@rvsoccer.com, which will contain important information regarding your refund status.
• Utilize Your Account Dashboard: Log into your account on rvsoccer.com and navigate to the Order History section. Here, you can find detailed status updates for all your transactions, including any refunds processed.
• Monitor In-App Notifications: If you have the Rogue Valley Timbers mobile app, enable notifications to receive real-time updates about your refund status directly on your device.
• Visit the Billing Section: Check the Billing section of your account settings. This area provides a summary of your recent financial activities, including pending and completed refunds.
• Contact Customer Support: If you have questions about your refund, don’t hesitate to reach out via the Contact Us feature on the website or app for personalized assistance.