How to Get a Roll20 Refund

• Check your Roll20 account to confirm the details of your transaction.
• Locate your transaction ID or order number, which is necessary for processing refunds.
• Gather proof of purchase, such as confirmation emails or receipts from Roll20.
• Review Roll20's refund policy to understand eligibility and timeframes.
• Prepare a brief explanation of the reason for your refund request, detailing any issues encountered with the service or product.
• If applicable, include screenshots of any technical problems or errors experienced while using Roll20.
• Ensure your subscription details are accurate if requesting a refund for a subscription payment.
• If you purchased any digital assets, verify their availability in your Roll20 account to discuss in your refund request.

At Roll20, users engage with a digital platform designed for tabletop gaming, which offers various services including subscription plans, digital assets, and gaming tools. Understanding the circumstances under which refunds might apply is important for all users. Users may be eligible for refunds based on specific situations relating to account management and subscription status.

Here are some scenarios that may qualify users for a refund:

• Subscription Changes: If users have upgraded or downgraded their subscription plan, they might be eligible for a refund on any excess amounts charged as they adjust their subscription level.
• Service Disruptions: In cases where users experience significant service interruptions impacting the usability of the platform, they may inquire about potential compensation or refunds.
• Account Deactivation: Users who deactivate their accounts may be eligible for refunds based on the remaining days of their subscription term, contingent upon Roll20's policies regarding cancellations.
• Purchases of Digital Assets: If users encounter issues with digital asset purchases, such as non-delivery or access problems, these situations might qualify them for refunds related to those specific transactions.
• Promotional Offers: If users believe they did not receive the full benefit of a promotional offer they activated, they may be eligible for adjustments or refunds related to that campaign.

It's essential for users to review their individual circumstances and reach out to Roll20 support for clarification on refund eligibility based on their specific account situations.

Roll20 provides a platform for online tabletop gaming, where users can create, manage, and play tabletop games with friends remotely. Occasionally, users may find themselves in situations that lead to requests for refunds. Here are several scenarios illustrating how users have successfully claimed refunds:

• Subscription Overlap: A user upgraded their subscription to access additional features but later realized they had purchased a similar upgrade inadvertently through a promotional event. After contacting support, they received a full refund for the overlapping subscription fees.
• Game Cancellation: A user had planned a virtual game session but the host had to cancel due to unforeseen circumstances. The user reached out to Roll20 for a refund on a one-time purchase made for game materials, and support quickly assisted, granting a refund since the game did not take place.
• Account Migration Issues: After migrating their account to a new login method, a user discovered some features were missing and that they had accidentally purchased a subscription they didn’t need. Upon explaining the situation to customer service, they successfully received a refund for the subscription made during this transition period.
• Inadequate Content: A user bought a specific digital module that did not meet their expectations based on the promotional description. They provided feedback and, upon discussing their experience with the support team, were offered a refund on their purchase, which they appreciated.

Tracking your refund status on Roll20 can be straightforward if you know where to look. Here are the best ways to efficiently keep an eye on your refund progress:

• Check Your Email: Roll20 sends refund status updates directly to the email associated with your account. Look for messages with subject lines that include "Refund Update" or "Your Refund Request" for timely information.
• Use the Roll20 Dashboard: Log into your Roll20 account and navigate to your account dashboard. Here, you'll find a dedicated section for Order History that lists all transactions, including any refunds being processed.
• Visit the Billing Section: Within your account settings, the Billing section provides detailed information regarding all your purchases and refunds. You can view the status of refunds and any applicable timelines.
• Check In-App Notifications: If you use the Roll20 mobile app, ensure that notifications are enabled. Roll20 sends push notifications for key updates, including refund statuses, directly to your device.
• Contact Support for Clarification: If you're unsure about the status of your refund, don't hesitate to reach out to Roll20's customer support. They can provide more detailed information about your specific request and its progress.