Billing concerns often arise unexpectedly, especially when dealing with automatic renewals and subscriptions. If you've found yourself facing a surprise charge from Romans, this guide is designed to help you understand how Romans refunds work, who qualifies for a refund, and the simple steps you can take to request your money back promptly. We aim to support you through the process, ensuring that your experience is as smooth as possible.
What You Should Prepare Before Applying For Refund
Order Number: Gather the specific order number associated with your purchase for easy reference.
Account Information: Make sure you have your registered email address and password linked to your Romans account.
Purchase Receipt: Keep a copy of the original receipt or confirmation email for the transaction in question.
Refund Reason: Clearly outline the reason for your refund request; this will help streamline the process.
Product Condition: Ensure that the item you wish to return is in its original packaging and condition, if applicable.
Transaction ID: Locate and document the transaction ID from your payment method to assist in tracking your refund.
Timeframe of Purchase: Be aware of the purchase date to confirm it falls within the refundable period specified by Romans.
Payment Method Information: Have details of the payment method used ready, such as credit/debit card details or payment service used.
Customer Support Correspondence: If you've previously contacted customer support about the issue, include any relevant emails or chat transcripts.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
3-7 working days
Apple Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Romans
At Romans, we strive to provide our users with a clear understanding of their rights regarding refunds and service eligibility. As an engaging platform offering immersive experiences, users may have specific situations that could qualify for a refund or billing adjustment. The following scenarios outline circumstances where users might be eligible for a refund or billing clarification:
Service Disruptions: If a user experiences a significant disruption in service that affects their ability to access their purchased experience, they may qualify for a refund.
Account Management Issues: Should users encounter challenges with their account status, such as being unable to access a purchased experience due to unforeseen technical issues, inquiries regarding refunds may be appropriate.
Subscription Adjustments: Users managing a subscription may want to explore their options if there are changes to the subscription plan or associated features that do not align with their initial expectations.
Cancellations within Allotted Time Frames: When users decide to cancel their subscription or membership within specified time frames and fulfilling the conditions outlined in our cancellation policy, they may be eligible for a refund for the unused part of their subscription period.
Feature Availability Changes: If there are any substantial changes to the features included in a user’s subscription that affect their experience significantly, users might inquire about potential refund eligibility.
It is recommended that users consult Romans's detailed policies for specific terms related to refunds and eligibility. Understanding these guidelines will help ensure a transparent and satisfactory experience for all parties involved.
Step-by-Step Process to Request Your Romans Refund Like a Pro
If you purchased through Romans.com:
Visit the Romans website and log into your account.
Navigate to the Account Settings section, typically found in the top right corner of the page.
Select Billing Information or Payment History.
Locate the transaction you wish to refund and click on it.
Look for an option to Request a Refund or Submit a Refund Appeal.
Fill out the refund request form. Be sure to mention that the subscription renewed unexpectedly.
After submission, check your email for any confirmation or further instructions.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Roman subscription you want to refund and select it.
Scroll down to Report a Problem and follow the prompts.
In the issue description, clearly state that the subscription renewed without prior notice.
Submit your request and wait for the confirmation email from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions and then Subscriptions.
Choose the Romans subscription you wish to refund.
Tap on Manage and then select Cancel Subscription (if required).
Return to the Payments & subscriptions menu and tap on Purchase History.
Locate the specific charge and select Report a Problem.
In your message, emphasize that the subscription was not utilized.
Submit your report and expect a follow-up from Google.
If you purchased through Roku:
Go to the Roku Website and sign in to your account.
Navigate to the My Account section.
Scroll to Subscriptions to find the Romans subscription.
Select the subscription and click on Manage Subscription.
Click on Cancel Subscription (if needed for a refund request).
Then, go to the Roku Customer Support page.
Fill out the contact form to report the inappropriate charge, and highlight that you were not aware of the renewal.
Submit your request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm the receipt of this request within 3-5 business days. Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
Please be patient; it usually takes 1-2 business days for a decision.
Processing
Your refund is currently being processed by our finance team.
You can expect your funds to be back in your account within 3-5 business days.
Refunded
The refund has been successfully issued and your money is on its way.
Check your bank account; funds should appear within 1-3 business days.
Partially Refunded
A portion of your total has been refunded.
You will receive an email outlining the details of the partial refund.
Completed
The refund process is complete, and there are no further actions needed.
Thank you for your patience; your transaction is now fully resolved.
Canceled
Your refund request has been canceled and will not be processed.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Romans, users may sometimes need to navigate their subscriptions or account management, leading to successful refund claims under specific circumstances. Here are some illustrative scenarios:
Subscription Change: A user decided to upgrade their subscription plan but realized that the new plan didn’t meet their expectations. After contacting Romans, the support team promptly processed a refund for the difference in subscription fees due to the user’s request for plan adjustment within the first billing cycle.
Accidental Renewal: A customer who had intended to cancel their subscription found an unexpected renewal charge. Upon reaching out to Romans’ customer service and explaining the situation, the team quickly verified the user’s cancellation request and facilitated a full refund.
Billing Error on Service Add-On: A user opted for an add-on service but encountered an issue with the billing amount not matching the promotional offer. After submitting their inquiry through the Romans help portal, the support team confirmed the discrepancy and issued a refund for the overcharged amount.
Service Interruption Compensation: A user experienced an unexpected downtime of the Romans platform for a brief period. Upon reporting the issue, the Romans team acknowledged the inconvenience and offered a credit refund to the user’s account, demonstrating their commitment to customer satisfaction.
The Easiest Way to Get a Romans Refund
If you're frustrated trying to get a refund from Romans—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Romans is straightforward, thanks to their integrated communication methods and user-friendly dashboard. Here’s how you can stay updated on your refund progress:
Email Notifications: Keep an eye on your inbox for updates from Romans. They typically send an email confirming the initiation of your refund, along with any anticipated timelines for completion.
In-App Notifications: If you use the Romans mobile app, ensure that you have notifications enabled. You'll receive real-time updates about your refund status directly on your device, minimizing the need to check elsewhere.
Account Dashboard: Visit the Account Settings section within your Romans account. Navigate to the Order History to find detailed information about your refund request and its current status.
Billing Section: You can also check the Billing subsection of your account for any updates related to refunds. This section provides insights on the amount processed and the payment method used.
Refund Progress Information: Romans provides transparent progress updates, indicating whether your refund is pending, completed, or if further action is required from your side.
Customer Support: If you're unsure or have questions regarding your refund status, feel free to reach out to Romans's customer support. They'll provide you with specific information related to your order and refund process.
FAQ
Refunds for subscriptions at Romans are generally not provided if you forget to cancel before the renewal date. We recommend checking our cancellation policy and reaching out to our customer support for assistance with your specific situation.
Refunds typically take between 5 to 10 business days to process, depending on your financial institution. Once initiated, the timeframe may vary based on the policies of your bank or payment provider. Please keep an eye on your account for the refund to reflect.
If you see a charge but don’t currently have an active subscription, please check your transaction history for any previous subscriptions that might still be active. You can also verify your account details and payment methods. If you need further assistance, please reach out to our customer support for clarification.
If you're unable to obtain a refund directly from Romans, consider reaching out to their customer service team again for further assistance. You can also explore escalating your inquiry within their support system to ensure it receives proper attention. Additionally, reviewing your account details may provide further insights into your situation.
If Romans has declined your refund request, you may want to start by reviewing their refund policy to ensure all criteria were met. Additionally, consider reaching out to their customer support team again for further clarification or to discuss your situation. It can also be helpful to double-check your account details to confirm any relevant information.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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