How to Get a RoMo Direct Primary Care Refund

• Account Information: Have your registered email address and account ID ready to identify your membership with RoMo Direct Primary Care.
• Transaction ID: Locate the transaction ID from your payment confirmation or monthly billing statement associated with the service you wish to refund.
• Reason for Refund: Clearly state the reason for requesting the refund, such as dissatisfaction with services or billing errors, as this information is often required.
• Proof of Payment: Gather payment receipts or bank statements that show the charged amount to validate your refund request.
• Medical Records (if applicable): If the refund pertains to specific medical services, have relevant medical records or documentation that supports your claim.
• Membership Agreement: Review and include a copy of your membership agreement to reference terms related to refunds or cancellations specific to RoMo Direct Primary Care.
• Previous Correspondence: Bring any previous emails or communication regarding your complaint or refund inquiry to provide context for your request.

*Working days are Monday to Friday, and don't include public holidays.

At RoMo Direct Primary Care, our commitment is to provide personalized healthcare services through a subscription model. Understanding your eligibility for refunds involves recognizing the specific service scenarios and subscription management associated with your care plan.

Here are some situations where you may qualify for a refund or credit:

• Service Changes: If you encounter changes in your service eligibility or specific care provisions that alter your subscription value, you might be eligible for a refund.
• Prepaid Services: In cases where prepaid services were not utilized, such as missed scheduled appointments that were canceled in accordance with our policy, a refund may apply.
• Subscription Adjustments: If your subscription plan changes and you have overpaid for a particular billing cycle, this may warrant a refund or adjustment credit.
• Relocation or Life Changes: Should a significant life change necessitate canceling your subscription, you might qualify for a partial refund based on the remaining service period.
• Service Quality Issues: If you experienced issues concerning the quality of the services provided that were not aligned with your subscription agreement, this could support a consideration for a refund.

We encourage all members to review the specifics of their subscription agreement and reach out for clarifications on their account management or billing scenarios.

At RoMo Direct Primary Care, users occasionally find themselves needing to navigate billing and service changes. Here are some realistic scenarios where refunds were successfully claimed, reflecting the supportive approach to account management.

• Change of Health Plan: A long-time member decided to switch to a different tier of service that included additional benefits. After explaining their new needs, they received a prorated refund for the prior month's unused subscription while transitioning to their updated plan.
• Accidental Overlap in Membership: A user accidentally signed up for a new membership while already enrolled in an existing plan. Upon contacting RoMo Direct Primary Care's support team, they clarified the situation and were promptly refunded for the duplicate payment.
• Service Interruption: Due to unexpected technical difficulties with online consultations, a user experienced a disruption in accessing their scheduled appointments. After reaching out, they were granted a refund for the missed month's subscription as a gesture of support during that period.
• Request for Deferred Membership: A user who faced temporary personal circumstances requested to pause their membership. The team was accommodating, allowing for a refund for the unused days ahead of the pause initiation, ensuring a smooth process for the member.

Tracking your refund status with RoMo Direct Primary Care is a straightforward process. To ensure you have the latest updates and can easily monitor your refund, follow these specific tips:

• Check your email regularly: RoMo Direct Primary Care communicates refund updates via email. Look for subject lines that mention "Refund Status Update" to find important notifications regarding your refund.
• Use the mobile app: If you have the RoMo Direct Primary Care mobile app, navigate to the "Billing" section to see real-time updates on your refund status directly from your device.
• Access your account dashboard: Log into your RoMo account on the website and go to the "Order History" section. Here, you will find detailed information about your refunds, including submitted requests and their current processing stage.
• Confirm refund progress: In your account settings, click on the "Refund Requests" tab. This area provides specific details about the status of your refund, including whether it has been approved, processed, or if further action is required on your part.
• Look for in-app notifications: RoMo Direct Primary Care may send push notifications through the app to alert you of changes in your refund status. Make sure to enable notifications to receive the latest updates promptly.