How to Get a RoostUp Refund

• Order Confirmation Number: Ensure you have the unique order number from your RoostUp purchase, as this is essential for tracking your transaction.
• Account Information: Have your RoostUp account details handy, including the email address linked to your account and your username.
• Transaction ID: Locate the transaction ID from your payment confirmation email or receipt, which helps in identifying the specific transaction.
• Reason for Refund: Prepare a clear and detailed explanation of why you are requesting the refund, as this information is needed for processing.
• Supporting Documentation: Gather any relevant screenshots, communication records with customer support, or other documentation that can support your refund request.
• Return Instructions: Familiarize yourself with RoostUp's specific return policy and instructions if applicable, especially for physical products.
• Payment Method Details: Have your payment method information ready (e.g., credit card, PayPal) as you may need to confirm the original method of payment.
• Deadlines: Check the timeframe within which you can request a refund to ensure your request is within the eligible period.

*Working days are Monday to Friday, and don't include public holidays.

At RoostUp, we strive to support our users and ensure clarity concerning their rights and eligibility for refunds. As a platform offering subscription services for property management, users may encounter various circumstances affecting their billing and account status. It’s essential to understand the specific situations that may qualify for a refund to maintain a positive experience with our service.

• Service Not Delivered: Users may qualify for a refund if they experienced a situation where a scheduled service was not delivered or performed as agreed.
• Subscription Downgrade: If a user downgrades their subscription plan, any difference in billing could make them eligible for a refund based on the new plan's terms.
• Billing Cycle Adjustment: For users who have undergone a change in their billing cycle, they might be eligible for a refund reflecting the adjustments made to their payment schedule.
• Account Termination: If a user decides to terminate their account before the end of a billing period, they could be assessed for eligibility for a partial refund based on the remaining services.
• Service Quality Issues: Users may inquire about refunds in the event they were dissatisfied with the quality of the service provided, subject to RoostUp’s service satisfaction criteria.
• Promotional Adjustments: If a promotional rate was applicable but not properly reflected in billing, users might be eligible for a refund based on the promotional terms.

It’s important for users to reach out to RoostUp customer support for personalized assistance regarding their specific situation, as eligibility for refunds can vary based on individual account circumstances and the terms associated with their service.

At RoostUp, customers might encounter various situations requiring refunds due to account management or service inquiries. Here are a few realistic scenarios where users successfully claimed refunds:

• A user realized they had accidentally renewed their premium subscription when they intended to switch to a free plan. Upon reaching out to RoostUp’s support team, they received a prompt refund after clarifying their subscription preferences.
• After experiencing a service outage during a pivotal event, a user inquired about compensation for their disrupted experience. RoostUp assessed the situation and granted a refund for that billing cycle, demonstrating their commitment to customer satisfaction.
• A customer initially upgraded their plan for additional features but found they didn’t need the increased capacity. After discussing their needs with RoostUp’s customer service, they were able to adjust their plan and received a refund for the difference in pricing.
• During a billing review, a subscriber noticed they had been billed for a service they didn’t utilize in the previous month. By reaching out to RoostUp for clarification, they were provided with a detailed account statement and issued a refund for the unused portion of the service.

Tracking your refund status with RoostUp is simple and efficient. To ensure you stay updated on your refund process, utilize the following methods specific to our platform:

• Check Your Email Notifications: RoostUp communicates refund updates directly to your registered email. Look for notifications titled "Refund Processed" or "Refund Update" to stay informed about the status.
• Use the RoostUp Mobile App: For real-time updates, download the RoostUp mobile app. In the app, navigate to the "Orders" section to quickly check the current status of your refund.
• Visit Your Account Dashboard: Log into your RoostUp account and access your dashboard. Click on "Order History" where you can find comprehensive details regarding each order, including any refunds initiated.
• Review the Billing Section: Under the "Billing" tab in your account settings, you can see a detailed breakdown of all transactions including refunds. This section provides insights into the processing status and expected timelines.
• Status Updates for Adjustments: RoostUp provides specific notes on the progress of your refunds, indicating stages such as "Pending", "Processed", or "Completed" so you know exactly where your refund stands.