How to Get a Rose Bowl Aquatics Center Refund

• Account Information: Your registered email address and password for your Rose Bowl Aquatics Center account.
• Transaction Details: The transaction ID or receipt number from your purchase or payment.
• Class Information: Specify the class or service for which you are requesting a refund, including dates and times.
• Proof of Payment: A digital copy or screenshot of your payment confirmation or invoice.
• Refund Policy Reference: Familiarize yourself with Rose Bowl Aquatics Center's specific refund policy to reference any relevant terms.
• Reason for Refund: A clear and concise explanation of why you are requesting the refund.
• Membership Details: If applicable, provide membership information including type, start date, and membership ID.

*Working days are Monday to Friday, and don't include public holidays.

At Rose Bowl Aquatics Center, users have specific rights regarding fees and refunds based on the services offered, including swimming classes, rentals, and events. Understanding your eligibility for a refund is important to ensure a smooth experience. The following scenarios describe situations where users might be eligible for a refund, subject to the established policies of Rose Bowl Aquatics Center.

• Event Cancellations: If an event hosted by Rose Bowl Aquatics Center is canceled, participants may qualify for a refund.
• Class Schedule Changes: Users who are unable to attend classes due to significant schedule changes communicated by the center may be eligible for a partial or full refund.
• Medical Issues: Individuals who are unable to participate in scheduled classes or events due to a medical issue may qualify for a refund, provided they present the necessary documentation.
• Membership Changes: Users who have purchased a membership and have not used the facilities or services within a specified period may inquire about eligibility for a refund based on the center's guidelines.
• Overlapping Registrations: If a user has accidentally registered for the same class in different time slots and notifies Rose Bowl Aquatics Center before the class begins, they may be eligible for a refund for one of the registrations.

It is important to review the specific policies of Rose Bowl Aquatics Center and contact their customer service for guidance on your individual situation. Each case is handled according to the established practices of the center, ensuring a fair approach for all users.

At Rose Bowl Aquatics Center, users may sometimes request refunds due to various circumstances related to their memberships and services. Here are some specific scenarios where users were able to successfully claim refunds:

• Class Cancellation: A user enrolled in a swim course for their child could not attend due to a scheduling conflict. After notifying the facility a week in advance, they received a full refund for the classes they would miss.
• Membership Downgrade: An individual decided to downgrade their membership plan after realizing they would not be using the facilities as frequently as anticipated. After discussing their account with customer service, they were offered a prorated refund for the difference in membership fees for the month.
• Event Rescheduling: After registering for a special aquatic event that was then postponed, a participant reached out to customer service. They were informed that registered individuals could either have their fees refunded or applied to the rescheduled event, opting for the refund and receiving it promptly.
• Account Balancing Query: A user reviewing their account noticed an unexpected charge related to their swimming lessons. Upon contacting support, they clarified the charge was an error due to a misunderstanding of lesson packages and were issued a refund for the incorrect amount promptly.

Tracking your refund status at the Rose Bowl Aquatics Center is made simple with our user-friendly systems and communication methods. Here’s how you can efficiently monitor your refund progress:

• Email Updates: Keep an eye on your email for updates regarding your refund. Notifications will be sent to the email address associated with your account, detailing the status of your refund request.
• Account Dashboard: Log into your personal account on the Rose Bowl Aquatics Center website. Navigate to the Order History section where you will find a comprehensive overview of your purchases and any pending refunds.
• Mobile App Notifications: If you’re using our mobile app, enable notifications to receive real-time updates about your refund status. You can check the Billing section directly in the app to see the current status of any refund processes.
• Refund Progress Details: When you view your refund status in your account dashboard, you’ll see specific information about how long the refund process might take and any steps currently in progress.
• Customer Support: If you have questions or need further assistance, you can always reach out to our customer support team via the Contact Us page on our website. Be sure to provide your order details for faster service.