It's common for users to overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This can lead to confusion and concern about how to manage such charges effectively. This guide is designed to help you understand how RosterBuster refunds work, who is eligible for them, and the straightforward steps you can take to request your money back promptly. We aim to make the refund process as smooth and transparent as possible.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your RosterBuster account details, including your registered email address and password.
Transaction ID: Locate the transaction ID from your payment confirmation email, as this is crucial for identifying your purchase.
Payment Method: Have details of the payment method used, including the last four digits of your credit card or PayPal account.
Refund Reason: Be prepared to provide a clear reason for the refund request, such as subscription cancellation, service issues, or duplicate charges.
Subscription Status: Check your subscription status in the app to confirm if it is active, canceled, or pending, as this information may be needed.
Proof of Payment: Gather any receipts or confirmation emails showing proof of payment for your subscription or service.
Communication Records: If applicable, collect any correspondence with RosterBuster's customer support regarding the issue prompting the refund request.
App Screenshots: Take screenshots of relevant issues, such as error messages or discrepancies in service to provide evidence for your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from RosterBuster
At RosterBuster, we strive to provide our users with high-quality staffing solutions specifically tailored for aviation professionals. Understanding your rights and eligibility for refunds is essential for a seamless experience. Below are situations that may qualify for a refund based on the RosterBuster service model:
Subscription Cancellation: Users who choose to cancel their subscription before the next billing cycle may be eligible for a refund for any unused portion of the subscription fee, depending on the timing of the cancellation.
Service Downtime: If the RosterBuster app experiences significant downtime, impacting your access to premium features, you might qualify for a prorated refund corresponding to the duration of the outage.
Account Management Issues: If you face challenges accessing your account that are not resolved through standard support channels, you could be eligible for a refund depending on the nature and duration of the issue.
Promotional Offers: Users who sign up using a promotional code may be eligible for a refund if the terms of the promotion are not honored as expected upon billing.
For any questions about specific situations or to inquire about your eligibility, we encourage you to reach out to our customer service team for detailed assistance tailored to your circumstances.
Step-by-Step Process to Request Your RosterBuster Refund Like a Pro
If you purchased through RosterBuster.com:
Visit the RosterBuster website and log in to your account.
Navigate to the Account Settings section.
Select Billing Information.
Locate the section for Recent Charges.
Find the charge related to your membership or subscription.
Click on the Request Refund option next to the transaction.
In the messaging box, mention that you were surprised by the renewal and that you did not receive prior notice.
Submit your request and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID profile at the top.
Select Subscriptions.
Tap on the RosterBuster subscription from the list.
Scroll down and locate the Report a Problem link or option.
Select the option to Request Refund and choose your reason for the refund.
Emphasize in your message that the account has been unused recently.
Submit your request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find and tap on the RosterBuster subscription.
Scroll down and select Report a problem.
Follow the prompts to request a refund, stating that the subscription renewed unexpectedly.
Submit the request and check your email for further instructions.
If you purchased through Roku:
Go to the Roku home screen.
Select Streaming Channels.
Navigate to Your Channels and highlight the RosterBuster channel.
Press the * button on your remote and select Manage subscription.
Select Cancel Subscription to start the process.
After cancellation, visit the RosterBuster website and log in.
Access the Customer Support section and find the Refund Request link.
In your message, indicate that the subscription was charged without prior notifications.
Submit your refund request and keep an eye on your email for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation on my account: [describe reason]
I would like to request a refund for the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
Could you please confirm receipt of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will receive an update within 3-5 business days on the progress of your request.
Processing
Your refund is being reviewed and processed by our team.
Expect your refund to be completed within 5-7 business days.
Refunded
Your refund has been successfully processed and sent back to your original payment method.
Check your account statement for the refund amount within 3-5 business days.
Partially Refunded
A part of your order has been refunded due to a discrepancy or cancellation.
You will be notified of the refunded amount and next steps regarding the remainder.
Completed
The refund process is finished, and any pending amounts have been cleared.
All transactions related to your refund have been finalized. Enjoy your day!
Canceled
Your refund request was canceled by you or by our system.
If this was unintentional, please re-submit your refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At RosterBuster, users often find themselves needing to address their subscription or account details. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Overlap: A pilot accidentally renewed their RosterBuster subscription while still actively using a previous plan. Upon recognizing the duplicate coverage, they reached out to customer support, who promptly processed a refund for the unused subscription period.
Plan Downgrade: After evaluating their flight schedule, a flight attendant decided to downgrade their subscription from a premium plan to a basic one. Once the change was made, they noticed a billing error for the higher fee. By contacting RosterBuster's support team, they were able to receive a refund for the extra amount charged.
Accidental Reactivation: A user intended to pause their subscription but inadvertently reactivated it instead. Noticing the additional charge, they explained their situation to RosterBuster's customer service, resulting in a successful refund for the unintended subscription fee.
Service Interruption: After experiencing a temporary service interruption, a flight dispatcher reached out to RosterBuster to inquire about their plan’s status. The support team acknowledged the inconvenience and offered a prorated refund for the downtime, ensuring the user felt valued during their experience.
The Easiest Way to Get a RosterBuster Refund
If you're frustrated trying to get a refund from RosterBuster—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with RosterBuster is straightforward and efficient. By utilizing various features in the RosterBuster ecosystem, you can stay updated on your refund progress without hassle. Here are the best ways to monitor your refund status:
Email Notifications: Once your refund request is initiated, RosterBuster sends an email confirmation. Keep an eye out for emails from support@rosterbuster.com for updates regarding your refund status.
In-App Notifications: RosterBuster provides in-app notifications that can alert you to any changes in your refund status. Make sure notifications are enabled in the app settings.
Account Dashboard: To check your refund progress, log in to your RosterBuster account and navigate to the Billing Section of your dashboard. This area will detail the status of your refund requests.
Order History: Visit the Order History section within your account settings. Here, you can view all transactions, including your refund requests and their current status.
Real-Time Updates: RosterBuster provides real-time updates regarding your refund progress directly in the app. Check the Refund Status section under your account settings for the most current information.
Customer Support: If you have specific questions about your refund, you can also reach out to RosterBuster Customer Support through the app or website for personalized assistance.
FAQ
If you forget to cancel your RosterBuster subscription on time, we typically cannot process a refund for the current billing period. However, we recommend reaching out to our customer support team, as they may be able to assist you with specific circumstances.
Refunds typically process within 5 to 7 business days, depending on your bank or credit card provider. Once your refund is initiated, you will receive an email confirmation. Please check with your financial institution for any additional timelines they may have.
If you notice a charge but do not have an active subscription, please start by checking your account details to confirm your subscription status. If everything appears correct, reach out to RosterBuster's customer support with your transaction details for further assistance.
If you're unable to receive a refund directly from RosterBuster, consider reaching out to their customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure that it receives the appropriate attention. Additionally, reviewing your account details and any relevant terms of service may provide insight into other available options.
If RosterBuster has declined your refund request, consider reviewing their refund policy to ensure that your request aligns with the guidelines outlined. You may also want to reach out to their customer support again for further clarification or to discuss your situation. Additionally, double-check your account details to confirm that all information is accurate and complete.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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