Unexpected charges can be frustrating, and many users often overlook their billing details until a surprise renewal occurs. This comprehensive guide is designed to help you understand how ROUNDHOUSE refunds work, who is eligible for reimbursement, and the straightforward steps to request your money back quickly. We aim to support you in navigating the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Number: Locate your specific order number provided in your confirmation email or order history on your ROUNDHOUSE account.
Transaction ID: Have the transaction ID ready from your payment confirmation to verify the purchase.
Account Details: Ensure you can access your ROUNDHOUSE account, which may include your email address and password used during the purchase.
Purchase Receipt: Gather your digital receipt that confirms the details of the transaction including date, product details, and payment method.
Reason for Refund: Prepare a clear explanation for your refund request, noting any specific issues such as product defects or service dissatisfaction.
Return Shipping Information: If applicable, understand the requirements for returning any physical products, including packaging and shipping method.
Supporting Images or Documentation: Collect any relevant images or documents that support your claim, such as photos of defective items.
Refund Policy Reference: Review ROUNDHOUSE’s refund policy to ensure you meet all criteria and conditions for processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Gift Card
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ROUNDHOUSE
At ROUNDHOUSE, we understand that our users may occasionally encounter circumstances that affect their satisfaction with our services. Our refund policy is designed to provide clarity on situations where you might be eligible for a refund. This is particularly important as our offerings revolve around unique services tailored to enhance user experiences and foster community engagement.
Here are some specific situations that may qualify for a refund with ROUNDHOUSE:
Service Disruptions: If you experience significant interruptions or issues with our services that impact your ability to access or utilize them, this may open a path for eligibility for a refund.
Event Cancellations: In the event that a scheduled event within our platform is canceled and you had registered or purchased a ticket, you may qualify for a refund.
Account Management Changes: Changes made to your account that result in unexpected charges may prompt discussions around refund eligibility, particularly if these changes were not clearly communicated.
Service Mismatch: If the service provided does not match the description or expectations set at the time of purchase, you might be eligible for a refund.
Trial Period Discrepancies: If you were enrolled in a trial period and encountered issues related to billing at the conclusion of this trial, this could apply to your refund eligibility.
We encourage users to review their individual circumstances and consult our support team for assistance in understanding their specific eligibility for a refund at ROUNDHOUSE.
Step-by-Step Process to Request Your ROUNDHOUSE Refund Like a Pro
If you purchased through ROUNDHOUSE.com:
Visit the ROUNDHOUSE website and log into your account.
Go to the Account Settings section, usually found in the upper right corner.
Click on Billing History to locate your recent transactions.
Select the transaction you want a refund for and look for the Request Refund option.
Fill out the refund request form. Mention that you were unaware of the auto-renewal.
Submit the request and check for a confirmation email regarding your refund status.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find the ROUNDHOUSE subscription and tap on it.
Tap Report a Problem and select the appropriate problem type for a refund.
In your message, note that the subscription renewed unexpectedly.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your Profile Icon in the top right corner.
Select Payments and subscriptions, then Subscriptions.
Find ROUNDHOUSE and tap on it.
Select Cancel subscription if prompted.
After cancellation, return to the subscription page and click Request a refund.
In the messaging area, emphasize that the account was not actively used.
If you purchased through Roku:
Log into your Roku account on the Roku website.
Navigate to the Manage Your Subscriptions section.
Locate your ROUNDHOUSE subscription and select it.
Click on Cancel subscription if necessary to initiate the refund.
Check for any listed options to request a refund directly.
If no option is available, use the Support link at the bottom of the page and submit a ticket.
In your message, highlight that the subscription was renewed without prior notice.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Please find the attached documentation for your reference (if applicable).
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow 3-5 business days for processing.
Processing
Your refund is being reviewed and processed by our team.
You will be notified when the process is complete, typically within 2 business days.
Refunded
Your refund has been successfully processed and completed.
The funds should appear in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your refund request has been processed.
Check your account for the refunded amount; please contact support for details.
Completed
Your refund request has been fully processed and all actions are complete.
There are no further actions needed; your account should reflect all changes.
Canceled
Your refund request has been canceled by you or our support team.
If you wish to re-initiate the refund, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ROUNDHOUSE, we understand that clarity in account management and subscription services is essential for our users. Below are a few real user scenarios illustrating how customers successfully claimed refunds in different situations within our platform.
A user realized they had upgraded their subscription plan inadvertently while exploring features. After contacting customer support to clarify the change, they were informed about the mix-up and were issued a prompt refund for the difference in billing, which enhanced their experience with our service.
Following a scheduled maintenance window that extended beyond the initial estimate, a customer reached out to inquire about their billing for that month. Upon review, the support team acknowledged the inconvenience and provided a partial refund, ensuring the user felt valued and heard.
A member intended to take advantage of a promotional rate but encountered a technical issue at checkout that led to them being charged the regular price. After submitting a request through our support channel, they were able to successfully claim a refund, and we rectified the promotional discount in their account.
After trying out a service add-on for a month, a user decided it wasn’t the right fit for them and opted to cancel. They reached out to us for clarification on the billing cycle, and following a review of their request, we provided a refund for the unused portion of the add-on, making their cancellation process smooth and respectful.
The Easiest Way to Get a ROUNDHOUSE Refund
If you're frustrated trying to get a refund from ROUNDHOUSE—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ROUNDHOUSE is straightforward, thanks to our tailored communication methods and user-friendly systems. Here are some efficient ways to stay updated on your refund progress:
Check Your Email: ROUNDHOUSE sends out email notifications regarding your refund status. Look for emails titled "Refund Update" to get real-time information about the processing of your refund.
Access Your Account Dashboard: Log into your ROUNDHOUSE account and navigate to the Order History section. Here, you can find detailed information about your refund status, including approval dates and estimated processing times.
Utilize In-App Notifications: If you’re using the ROUNDHOUSE mobile app, stay alert for in-app notifications. These alerts provide timely updates straight to your device about any changes in your refund status.
Review the Billing Section: Under the Billing settings in your ROUNDHOUSE account, you can track the status of your refund. This section clearly outlines any deductions or credits applied, ensuring you have a complete picture of your financial transactions.
Monitor Refund Progress: ROUNDHOUSE provides regular updates on the refund process, including confirmation of receipt, processing updates, and final approval messages. Pay attention to these updates to know exactly where your refund stands.
FAQ
ROUNDHOUSE has a strict cancellation policy, and unfortunately, if users forget to cancel by the designated deadline, refunds cannot be issued for the missed period. We recommend checking your account settings regularly to avoid any misunderstandings regarding your subscriptions.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once the refund is initiated, you will receive a confirmation email, and the amount will be reflected in your account as soon as the transaction is completed.
If you see a charge but do not have an active subscription, please check your email for confirmation of any previous transactions or trial periods. If you still have questions or need assistance, reach out to our customer support team through the contact information on our website, and they will help clarify the charge.
If you are unable to obtain a refund directly from ROUNDHOUSE, consider reaching out to customer service again for further assistance. You may also explore the option of escalating your request within ROUNDHOUSE's support system to ensure your concerns are addressed. Additionally, reviewing your account details and past communications may provide helpful context in your follow-up inquiries.
If ROUNDHOUSE refuses to issue a refund, you may want to carefully review their refund policy for any specific conditions that may apply. Additionally, consider reaching out to their support team once more for further clarification or assistance. It's also helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)