Billing matters often come to mind only when an unexpected charge occurs, such as an automatic subscription renewal. This guide is designed to help you understand how Roundps refunds work, who qualifies for them, and the steps you can take to request your money back swiftly. With clear instructions and valuable insights, we aim to make the refund process as straightforward as possible for you.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate the original order confirmation email sent by Roundps for your purchase.
Transaction ID - Prepare the unique transaction ID associated with your purchase, found in your order history.
Account Details - Ensure you have your Roundps account login information available, including the email address used to create the account.
Proof of Purchase - Have any receipts or payment confirmations ready, including credit card statements reflecting the payment to Roundps.
Details of the Issue - Write down a clear explanation of the reason for the refund request, including any problems encountered with the service or product.
Timeframe of Purchase - Note when the purchase was made, as refunds may be subject to specific time limits.
Previous Communication - If applicable, gather any prior correspondence with Roundps regarding this issue, including emails and chat logs.
Return Instructions - If you are returning a physical item, ensure you have followed and documented the return instructions provided by Roundps.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Roundps
At Roundps, users have specific rights regarding refunds that pertain to the nature of the services offered. Roundps provides a digital platform designed to facilitate user engagement through subscription-based services. Understanding your eligibility for refunds can help manage your subscription effectively.
The following situations may qualify for a refund or adjustment of fees:
Subscription Cancellation: If you cancel your subscription before the next billing cycle, any charges occurring after the cancellation may be reviewed for eligibility under the refund policy.
Service Access Issues: Users experiencing significant technical problems that prevent access to the subscribed services may inquire about potential refunds based on the impact of these issues on their usage.
Billing Errors: Should you notice discrepancies in your billing that do not align with your account settings or agreed-upon rate, this may be a valid reason to explore a refund.
Service Quality Concerns: Users who feel that the quality of the service does not meet their expectations as outlined in the subscription terms may seek feedback mechanisms to discuss their concerns and understand potential refund eligibility.
Promotional Terms: If you subscribed during a promotional period and believe the terms of the promotion were not honored as described, this could also be a basis to inquire about refund options.
It is important for users to review the specific terms of service and account details for clarity regarding their rights and any processes related to refund eligibility at Roundps.
Step-by-Step Process to Request Your Roundps Refund Like a Pro
If you purchased through Roundps.com:
Go to felixcloutier.com.
Log into your account using your credentials.
Navigate to the Billing section from the account dashboard.
Select the Transaction History tab.
Locate the specific charge you wish to dispute and click on it.
Look for the option that says Request Refund or similar.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the form and check your email for confirmation of your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate and select the subscription related to Roundps.
Tap on Cancel Subscription (if applicable), then go back.
Scroll down and tap Report a Problem under the subscription details.
Choose the reason for your refund request, noting that your account was unused.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions and then Subscriptions.
Find the Roundps subscription and select it.
Tap on Manage and select Cancel Subscription (if needed).
Go back to the previous menu and select Request a refund.
Provide details, mentioning that the subscription was not used.
Submit the refund request and check for confirmation via email.
If you purchased through Roku:
Visit my.roku.com and log in to your account.
Select Manage my subscriptions from the account page.
Locate the Roundps subscription and click on it.
Select Unsubscribe if you wish to stop future billing.
Scroll down to find the section to Request a refund or contact support.
Use the contact options provided, stating that you weren't notified about the renewal.
Fill in any necessary details to submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my Roundps account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation to support my request.
I would appreciate your confirmation of this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely,
[Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
You will be notified once your refund is reviewed.
Processing
Your refund request is being processed by our team.
Please allow up to 5 business days for the processing to complete.
Refunded
The refund has been successfully issued to your original payment method.
Check your account for the refunded amount, which may take 3-7 business days to reflect.
Partially Refunded
A portion of your refund has been processed, but some items remain unrefunded.
You will receive a notification detailing the refunded amount and the remaining items.
Completed
All refund processes are complete and no further action is required.
Your refund has been finalized, and you can see it reflected on your account.
Canceled
The refund request has been canceled either by you or by our team.
Please check your email for any reasons provided for the cancellation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Roundps, users often find themselves navigating the complexities of their subscriptions and services. Here are some real user scenarios showcasing how refunds were successfully claimed in different situations:
Accidental Plan Upgrade: A user mistakenly upgraded their subscription to a premium plan thinking it was a trial option. Upon realizing the error, they contacted Roundps support, explained the situation, and were promptly issued a refund for the difference in charges.
Service Interruption: A subscriber experienced an unexpected service outage during a critical time. After verifying the situation with customer support, they were granted a refund for the downtime in their subscription period, providing peace of mind during the disruption.
Family Plan Adjustment: A user initially signed up for a family plan but later decided they needed fewer slots than originally thought. After reaching out to customer service for clarification on their options, they successfully adjusted their plan, receiving a prorated refund for the unused portion of the subscription.
Subscription Renewal Inquiry: One user was unsure about the upcoming renewal of their subscription and wanted to check their billing cycle. After clarifying their needs with Roundps, they opted to cancel the renewal but were pleased to be refunded for an accidental early renewal that occurred prior to full cancellation.
The Easiest Way to Get a Roundps Refund
If you're frustrated trying to get a refund from Roundps—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Roundps is straightforward and efficient, thanks to their streamlined communication and user-friendly platforms. Here’s how you can stay updated on your refund progress:
Email Updates: Roundps sends email notifications regarding the status of your refund. Keep an eye on your inbox for messages that detail any changes or confirmations related to your refund request.
In-App Notifications: If you have the Roundps mobile app, make sure to enable notifications. You’ll receive real-time updates about your refund status directly through the app, ensuring that you’re always informed.
Account Dashboard Access: Log in to your Roundps account and navigate to the Order History section. Here, you can view details regarding your past orders and the current status of your refunds.
Billing Section Monitoring: Within your account settings, check the Billing section. This area provides specific information about your refunds, including processing updates and estimated times for crediting back to your payment method.
Refund Progress Details: When checking your order history, Roundps provides clear indications of where your refund stands—whether it's being processed, approved, or completed, giving you a transparent view of the timeline.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, our policy does not typically allow for refunds for that period. We recommend reviewing your subscription status regularly to avoid any unexpected charges. If you have further questions or need assistance, please feel free to reach out to our support team.
Refund processing times can vary depending on your bank or payment method. Typically, once a refund is initiated, it may take 5-10 business days for the funds to appear in your account. Please keep in mind that weekends and holidays may affect the processing time.
If you see a charge for Roundps but do not have an active subscription, please first check your account settings to ensure there are no pending subscriptions. If everything appears correct, reach out to our support team with the details of the charge, and they will assist you in resolving the issue.
If you are unable to receive a refund directly from Roundps, consider contacting customer service again for further assistance or clarification. You can also explore escalating your inquiry within Roundps's support system or review your account details for additional options that may be available.
If Roundps refuses to issue a refund, it's advisable to review their refund policy for any specific guidelines that may apply to your case. You can also reach out to their customer support again for further clarification or assistance. Additionally, double-check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)