Many users often overlook billing details until an unexpected charge comes to light, such as an automatic subscription renewal. This guide is designed to clarify how the Roundup Lolli and Lolli and Po refunds function, who qualifies for them, and the straightforward steps you can take to request your money back promptly. Whether you have questions or need assistance, we're here to help you navigate this process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email sent to you after your purchase, which contains your order details.
Transaction ID: Find the unique transaction ID associated with your purchase for tracking your order status.
Account Details: Ensure you have your registered account information ready, including the email used for your purchase.
Item Condition: Verify the condition of the item(s) you want to return, ensuring they are unused and in original packaging.
Refund Reason Explanation: Prepare a clear explanation detailing the reason for your refund request, as this may expedite the process.
Return Shipping Information: Obtain any required shipping labels or instructions for returning the product back to Roundup Lolli and Lolli and Po.
Proof of Payment: Gather any receipts or payment confirmations to validate your purchase.
Timeframe Awareness: Be aware of the refund policy timeframe to ensure your request is submitted within the allowed period.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Roundup Lolli and Lolli and Po
At Roundup Lolli and Lolli and Po, we understand that our customers may occasionally have questions regarding their purchases and billing. Eligibility for refunds typically depends on specific circumstances related to the products and services we provide. Here are some situations that might qualify for a refund:
Product Quality Issues: If a product is received damaged or defective, customers may be eligible for a refund upon returning the item in accordance with our return policy.
Order Cancellation: If an order is canceled within the designated timeframe, customers may qualify for a refund which will be processed as outlined in our cancellation policy.
Incorrect Item Received: In the event that a customer receives a product that is different from what they ordered, eligibility for a refund may apply when the incorrect item is promptly returned.
Subscription Changes: Customers who wish to make changes to their subscription, including temporary suspensions or cancellations, may find provisions in our subscription policy that address refund possibilities for any unused service time.
Promotional Offers: In some cases, if a promotional offer is misrepresented at the time of purchase, customers may qualify for a refund associated with that offer.
Each situation is unique, and we encourage customers to review our policies or reach out for any specific inquiries to determine their eligibility for refunds. We are committed to providing a transparent and accommodating service experience.
Step-by-Step Process to Request Your Roundup Lolli and Lolli and Po Refund Like a Pro
If you purchased through Roundup Lolli and Lolli and Po.com:
State that the subscription was not used and it renewed unexpectedly.
Submit the form and await a follow-up from Google.
If you purchased through Roku:
Access your Roku account by visiting my.roku.com and logging in.
Select the Manage Account option.
Click on Subscribe to view your active subscriptions.
Locate the Lolli and Po subscription and click to manage it.
Cancel the subscription if applicable.
To request a refund, go back to your email and find the confirmation for your subscription purchase.
Reply to that email stating you would like a refund, explaining that the subscription renewed without notice.
Send the email and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Roundup Lolli and Lolli and Po for Refund
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Subject: Refund Request – Roundup Lolli and Lolli and Po Account [Your Email]
Dear Customer Service Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
As such, I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm receipt of this request and the status of the refund within 3-5 business days.
Thank you for your assistance.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
Your request is being processed, and it will take 3-5 business days for verification.
Processing
The refund is currently being handled by our finance team.
Your refund is in active progress. Expect it to be processed in 1-3 business days.
Refunded
The refund has been successfully processed, and funds have been returned.
You will see the amount credited back to your account within 5-7 business days.
Partially Refunded
Only a portion of your total order has been refunded.
You will receive a notification with details on the refunded amount.
Completed
The refund process is fully complete, and your account is updated.
You can check your account for the updated balance; all actions are finalized.
Canceled
Your refund request has been canceled, possibly due to failure to meet return criteria.
Review the cancellation notice to understand why it was voided.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Roundup Lolli and Lolli and Po, customers often navigate unique situations that may require assistance with refunds. Here are some scenarios where users successfully claimed refunds:
Order Mistake: A customer ordered a set of themed lollipops for a birthday party but accidentally selected the wrong flavor assortment. After reaching out to customer service, they received a full refund for the incorrect order and promptly reordered the desired flavors.
Subscription Plan Confusion: A user subscribed to a monthly candy box but realized they had selected the annual plan instead. They contacted support for clarification and were assisted with a smooth transition back to a monthly subscription, receiving a refund for the excess charge.
Shipping Delay: A customer experienced unexpected delays in the delivery of a special gift order intended for a holiday. After reporting the situation, they were issued a refund for the shipping costs due to the inconvenience, allowing them to use the funds towards expedited shipping for a replacement order.
Product Damage during Shipping: A user received a gift box that had been damaged in transit, causing several candies to be unusable. Upon notifying customer service with photos of the damaged items, they were offered a replacement or a refund, choosing the latter for a hassle-free resolution.
The Easiest Way to Get a Roundup Lolli and Lolli and Po Refund
If you're frustrated trying to get a refund from Roundup Lolli and Lolli and Po—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Roundup Lolli and Lolli and Po is made simple with a few dedicated tools and resources at your disposal. Here’s how to efficiently monitor the progress of your refund:
Check Your Email: After initiating a refund, keep an eye on your inbox for updates. Roundup Lolli and Lolli and Po will send you an email confirmation once your refund is processed. This email typically contains essential details including the amount refunded and the estimated time for the refund to reflect in your account.
Use the Mobile App: For those who prefer a mobile experience, the Roundup Lolli and Lolli and Po app provides real-time notifications regarding your refund status. Make sure to enable notifications to receive updates directly on your phone.
Visit Your Account Dashboard: Log into your Roundup Lolli and Lolli and Po account and navigate to your account dashboard. Here, select the 'Order History' section to view the status of your refunds alongside other order details.
Order History & Refund Tracking: In the 'Order History' section of your account, you can find each transaction along with its refund status. Refunds under processing will be indicated as such, providing clarity on where your refund stands.
Billing Section Insights: Access the 'Billing' or 'Payments' section of your account for recent transactions and refunds. This area may outline any pending or completed refunds, so you can easily track their progress.
Customer Support: If you’re unable to track your refund status using the above methods, don’t hesitate to contact Roundup Lolli and Lolli and Po's customer support. They are equipped to provide you with detailed insights and further assistance regarding any specific inquiries about your refund.
FAQ
If you forgot to cancel your subscription on time, we understand that can be frustrating. Unfortunately, refunds for missed cancellation requests are typically not available, as our policy is designed to uphold the subscription agreement. However, we encourage you to reach out to our customer support team, who may provide further assistance or options.
Refunds typically take 5 to 7 business days to process after your request has been approved. However, the exact time for the funds to reflect in your account may vary depending on your bank or payment provider. We appreciate your patience during this process.
If you see a charge but don't have an active subscription, please check your account for any previous orders or subscriptions you may have forgotten about. If you still believe the charge is incorrect, contact customer support at Lolli and Pops with your order details for further assistance.
If you're unable to obtain a refund directly, consider reaching out to Roundup Lolli and Lolli and Po's customer service for further assistance. You might also explore escalating your request within their support system. Additionally, reviewing your account details and transaction history can provide helpful information for your inquiry.
If Roundup Lolli and Lolli and Po is unable to issue a refund, you may want to review their refund policy for specific guidelines regarding your situation. Additionally, reaching out to their customer support team again for further clarification or assistance can be helpful. It's also a good idea to check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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