How to Request A routine Refund

• Account Information: Ensure you have your Routine account username and email address used for registration.
• Transaction ID: Locate the specific transaction ID related to the purchase you wish to refund.
• Purchase Confirmation: Have a copy of the original purchase confirmation email or receipt, which may include details of the transaction.
• Subscription Details: If this is a subscription-based service, gather information about your subscription plan, including start and renewal dates.
• Reason for Refund: Clearly articulate the reason for requesting the refund, as this information may be required during the refund process.
• Supporting Documentation: Prepare any additional documentation that supports your refund request, such as screenshots or communication with customer service regarding your issue.
• Payment Method: Ensure you have details of the payment method used for the transaction, as this information may be necessary for processing the refund.

At Routine, we strive to ensure that our users have clarity regarding their rights and the potential for refunds in various scenarios related to our subscription services. While we provide a range of digital tools designed to facilitate seamless planning and management, we understand that circumstances may arise where users wish to inquire about their eligibility for refunds.

Users may qualify for a refund based on specific situations related to their subscription plans or account management. Below are some criteria that might apply:

• Subscription Cancellation: If a user cancels their subscription before the next billing cycle but finds a charge for that cycle, they might be eligible for a refund depending on their cancellation timing.
• Service Downtime: Users experiencing significant downtime or service interruptions, which adversely affect their ability to utilize the service, may inquire about potential refund eligibility for that billing period.
• Account Management Issues: If a user encounters challenges with accessing the features or tools provided, they can seek clarification that may lead to a resolution or refund for the service duration affected.
• Billing Errors: Any discrepancies related to the total charges compared to the agreed subscription fee can be discussed, and if validated, may result in a refund for the affected users.
• Trial Period Cancellation: Users who utilize a trial period and cancel before being charged may confirm their subscription status to ensure no charges occur post-trial, which could align with refund eligibility discussions.

For any specific inquiries regarding refund eligibility, users are encouraged to reach out to our support team, who can provide assistance based on individual account circumstances.

At routine, our users often encounter various situations that require them to request refunds. Here are some real user scenarios that illustrate successful refund claims:

• Subscription Overlap: A user initially signed up for a monthly plan and later decided to switch to an annual plan. After realizing they had been inadvertently charged for both plans due to the timing of the switch, they reached out to our support team. The support representative promptly clarified the billing cycle and successfully issued a refund for the overlapping month.
• Service Modification: A user upgraded their service package halfway through the billing cycle but found that the new features did not meet their needs. They contacted routine’s customer service to express their concerns, and upon reviewing their account, routine facilitated a refund for the unused portion of the previous plan, allowing the user to revert to their original service.
• Trial Period Confusion: A user who signed up for the free trial noticed a charge after the trial period ended. After reviewing the terms of service with our team, the user realized they had overlooked the trial expiration date. Customer support worked with the user to understand the circumstances and provided a full refund for the first billing due to the confusion surrounding the trial terms.
• Account Downgrade: A user who downgraded their account plan due to financial constraints was charged for the higher plan inadvertently during the transition period. After contacting support to clarify their subscription status, routine issued a refund for the difference between the plans for the days the user was incorrectly billed, ensuring a smooth account adjustment.

Tracking your refund status with Routine is straightforward, thanks to our dedicated systems designed to keep you informed every step of the way. Here’s how to efficiently monitor your refund progress:

• Email Notifications: When you initiate a refund request, keep an eye on your email for updates. Routine sends confirmation and status updates directly to your registered email, so ensure your email settings allow messages from us.
• In-App Alerts: If you have the Routine mobile app, make sure to enable notifications. You will receive timely alerts for any changes to your refund status, including approval or delays.
• Account Dashboard: Log into your Routine account and navigate to the Order History section. Here, you can view the status of all your transactions, including pending and completed refunds.
• Billing Section: Check the Billing section within your account settings. This area provides detailed information about the amount refunded and any fees that may apply.
• Refund Progress Tracking: When you click on a specific refund request in your order history, you’ll see detailed progress indicators, such as 'Pending Approval,' 'Refund Processed,' or 'Refund Completed' along with estimated timelines.
• Customer Support: If you need additional assistance, don’t hesitate to reach out to our customer support team via the app or website. They can provide personalized updates on your refund status.