Many customers often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. Understanding how refund processes work at Roxy's CBD & Wellness can alleviate concerns and ensure you feel confident in your purchases. This guide will walk you through the refund procedures, clarify eligibility criteria, and provide clear steps to request your money back efficiently, so you can focus on enjoying your wellness journey.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from the confirmation email received after your purchase.
Transaction ID: Gather the transaction ID from your payment confirmation which is crucial for processing your refund request.
Product Information: Have details regarding the specific product or service purchased, including the name, quantity, and SKU, if applicable.
Proof of Purchase: Prepare a copy of your receipt or invoice that was issued at the time of purchase to serve as proof.
Reason for Refund: Clearly articulate the reason for your refund request, whether it’s due to product dissatisfaction, shipping issues, or other relevant concerns.
Photos: If applicable, take clear photos of the product showing any defects or issues as evidence to support your claim.
Account Information: Have your Roxy's CBD & Wellness account details ready, including the email address linked to your account.
Contact Details: Provide updated contact information to ensure smooth communication regarding your refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-3 working days
Shop Pay
2-4 working days
Apple Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Roxy's CBD & Wellness
At Roxy's CBD & Wellness, we strive to ensure that our customers feel satisfied with their purchases and our services. Users may have certain rights regarding refunds based on specific circumstances related to their account status and the products they have chosen. Understanding these eligibility criteria can help clarify whether customers might be eligible for a refund.
Product Quality Issues: If a purchased product does not meet quality standards or arrives damaged, customers may have the option to request a refund. It is recommended to contact customer service with details regarding the issue.
Subscription Adjustments: For users enrolled in a subscription service, if there are changes to the service offering or billing details that affect the subscription, customers may explore refund options related to those adjustments.
Service Dissatisfaction: If a customer feels their experience with a service did not meet the expected standards, they may be eligible to inquire about a refund as per the guidelines established for such situations.
Ordering Errors: In instances where the incorrect item was received due to a processing error, customers may be entitled to a refund or replacement, contingent upon verified circumstances.
Return Policy Compliance: Refund eligibility may also be dependent on adherence to the return policy, including the time frame within which requests must be made after purchase.
For any clarification regarding these scenarios or to initiate a refund request, customers are encouraged to reach out to Roxy's CBD & Wellness customer support for personalized assistance.
Step-by-Step Process to Request Your Roxy's CBD & Wellness Refund Like a Pro
If you purchased through Roxy's CBD & Wellness:
Visit the Roxy's CBD & Wellness website and log into your account.
Navigate to the 'Account' section.
Click on 'Order History' to find the transaction for which you seek a refund.
Select the relevant order and click 'Request Refund'.
In the refund request form, state your reason clearly, such as: "The order was not used" or "I did not authorize this purchase".
Submit your request and keep a copy of your confirmation email.
If you purchased through Apple:
Open the 'Settings' app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find the subscription related to Roxy's CBD & Wellness.
Find the relevant transaction and click 'Request a Refund'.
In your message, convey: "I was not aware of the upcoming charges" or "The service was not utilized in my case".
Submit and check your email for any follow-up instructions.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
As a result, I would like to request a refund in the amount of [Amount].
Please find attached the necessary documentation for your review.
I would appreciate a confirmation regarding my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
We are currently reviewing your request. This process typically takes 1-3 business days.
Processing
Your refund is being processed, and the funds will be returned to your original payment method shortly.
You can expect to see the refund reflected in your account within 3-5 business days.
Refunded
Your refund has been completed, and the funds have been returned.
The full amount has been credited back to your account. Check your statement for confirmation.
Partially Refunded
A portion of your refund has been processed.
You will receive a partial amount based on what has been approved for return. Review your transaction for details.
Completed
Your refund request has been finalized, and all actions have been completed.
Your transaction has been fully resolved; no further actions are needed.
Canceled
Your refund request has been canceled, and no action will be taken.
If you believe this is an error, please contact our customer service for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Roxy's CBD & Wellness, customers often navigate the intricacies of their subscription plans and product orders. Here are some examples of how users successfully claimed refunds under various circumstances:
Subscription Pause Request: A customer realized they would be traveling for several weeks and requested to pause their CBD subscription temporarily. Roxy's CBD & Wellness promptly accommodated the request, and the user received a refund for the weeks they would not need the product, ensuring they only paid for the time they used.
Wrong Product Sent: A user ordered a specific CBD oil but received the wrong flavor in their shipment. After reaching out to customer service with the details, they promptly arranged for the correct item to be sent and issued a refund for the incorrect product, alleviating the user's concerns.
Subscription Plan Change: After trying out a premium subscription, a customer decided to switch back to the standard plan. Roxy's CBD & Wellness made the adjustment easy, refunding the difference between the two plans for the current billing cycle, ensuring the customer felt satisfied with their choice.
Damaged Item Delivery: Upon receiving an order, one customer found that their package had been damaged during shipping. After contacting support and providing a brief description, Roxy's CBD & Wellness issued a refund for the damaged item and quickly sent a replacement, ensuring the customer received the quality they expected.
The Easiest Way to Get a Roxy's CBD & Wellness Refund
If you're frustrated trying to get a refund from Roxy's CBD & Wellness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status is essential to stay informed about the progress of your request with Roxy's CBD & Wellness. Here are some efficient methods to ensure you're always in the loop:
Check Your Email Updates: Roxy's CBD & Wellness sends refund status updates directly to your registered email. Look for emails with the subject line "Refund Update" to get the latest information about your submission.
Utilize the Mobile App: If you use the Roxy's CBD & Wellness mobile app, it offers real-time notifications concerning your refund status. Ensure your app notifications are enabled for timely updates.
Visit Your Account Dashboard: Log into your account on the Roxy's CBD & Wellness website and navigate to the Order History section. Here, you can view the status of your refund requests under each relevant order.
Explore the Billing Section: In your account settings, click on the Billing section. This area provides detailed information about any refunds, including amounts and expected timelines.
Review the FAQ Section: For additional insights, check the FAQ section on Roxy's CBD & Wellness website. This section often contains information on how refunds are processed and what to expect during the wait.
FAQ
If you forget to cancel your subscription on time, we typically have a policy in place that does not allow for refunds for that billing cycle. However, we encourage you to reach out to our customer support team, as they may be able to assist you in certain situations.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once your refund request is approved, you will receive a confirmation email, and the funds should reflect in your account shortly after.
If you notice a charge but do not have an active subscription, please first check your email for any confirmation of recent orders or memberships. If you cannot find any information, contact our customer support team directly for assistance in resolving the issue.
If you are unable to obtain a refund directly from Roxy's CBD & Wellness, consider reaching out to their customer service again for further assistance. You may also want to escalate your inquiry within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details may provide further insights into your purchase and refund eligibility.
If Roxy's CBD & Wellness is unable to issue a refund, you may want to carefully review their refund policy for any specific conditions or timelines that apply. Additionally, reaching out to their customer support team again can provide further clarification or alternative solutions. It may also be helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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