Billing often takes a backseat in our minds until an unexpected charge catches us off guard, such as an automatic subscription renewal. This guide is designed to help you understand how Royal's refund process works, who qualifies for refunds, and the simple steps you can take to request your money back quickly. With clear instructions and helpful insights, we aim to make your refund experience as smooth as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email confirmation for your purchase from Royal, which contains the order number and details of the items purchased.
Transaction ID: Find your unique transaction ID from your payment method or bank statement related to this purchase for tracking purposes.
Proof of Purchase: Keep a copy of the invoice or receipt that clearly shows the items, prices, and date of purchase made from Royal.
Product Condition Photos: Take clear photos of the product in its current condition, especially if it’s damaged or defective, to support your refund request.
Reason for Refund: Prepare a detailed explanation of why you are requesting a refund, including any issues faced with the product from Royal.
Royal Account Information: Log in to your Royal account and gather your customer ID and account details for easy reference during the refund process.
Return Shipping Label: If applicable, retain any return shipping label provided by Royal that might be necessary for returning the product.
Deadline Awareness: Review Royal’s refund policy to ensure you are within the allowed refund period for your purchase.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 business days
PayPal
1-3 business days
Wire Transfer
5-7 business days
In-Store Credit
Instant
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Royal
At Royal, we prioritize customer satisfaction and provide clear information on user rights regarding refund eligibility. Customers seeking refunds should consider specific circumstances related to their purchases or account status.
Canceled Orders: If an order was canceled prior to shipment and the cancellation is confirmed, users might be eligible for a refund of the order total.
Damaged Products: In the event of receiving a product that is damaged upon arrival, customers may qualify for a refund or replacement, provided they report the issue within the specified timeframe after delivery.
Incorrect Items: If a customer receives an incorrect item that does not match the original order, they could be eligible for a refund, contingent upon returning the item as per Royal’s return policy.
Order Modifications: Depending on the timing of order modifications or customized requests, users may be entitled to a refund if certain conditions are met, particularly if the modifications lead to an unsatisfactory product.
Subscription Services: For users subscribed to any ongoing services, there might be specific policies that apply regarding refunds for partial billing periods, dependent on cancellation timing and service usage during that time.
It is advisable for users to review the specific return and refund policies outlined on the Royal website for more detailed information related to their unique circumstances.
Step-by-Step Process to Request Your Royal Refund Like a Pro
Click on the "Contact Us" link for customer support.
Fill out the contact form with the following details:
Your full name
Your email address
Order number or membership ID
Brief description of your refund request (e.g., "I am requesting a refund for my recent membership renewal that was charged without prior notice.")
Mention the account has been unused since the last charge.
Submit the form and check your email for a confirmation response.
If you don’t receive a reply within 48 hours, send a follow-up email to the support address provided in the confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your subscription to Royal and tap on it.
Scroll down and select Report a Problem.
Select Request a Refund and choose “Subscription” as the issue type.
Write a brief message emphasizing that you did not receive renewal notice and the subscription remains unused.
Submit the request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find the Royal subscription you wish to cancel.
Tap on the subscription and click Cancel Subscription.
After canceling, navigate to the subscription’s page again and select Report a problem.
Choose Request a Refund from the options provided.
Provide a message indicating that the billing occurred without notification and your account was inactive.
Submit the refund request and check your email for confirmation.
If you purchased through Roku:
Go to my.roku.com in your web browser.
Sign in to your Roku account.
Click on Manage your subscriptions.
Locate the Royal subscription and click on Unsubscribe.
Return to the main account page and click on Contact Support.
Use the contact form, including:
Your Roku account email
Description of the issue (e.g., "I wish to request a refund for my subscription that renewed unexpectedly.")
Insist on the point that your account has not been used post-renewal.
Submit the form and monitor your email for any responses.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Royal for Refund
Script
Copy
Subject: Refund Request – Royal Account [Your Email]
Dear Royal Customer Service,
I hope this message finds you well.
I am writing to request a refund regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the relevant documentation for your reference.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once the request is processed. Please allow up to 3 business days.
Processing
Your refund is currently being processed by our team.
This typically takes 2-4 business days. Keep an eye on your email for updates.
Refunded
Your refund has been successfully issued.
The amount will reflect in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed.
You will see the refunded amount in your account, with the remaining balance pending further review.
Completed
Your refund transaction has been completed.
There is nothing more needed from you. Enjoy your purchase or the funds returned.
Canceled
Your refund request has been canceled.
If you have any questions, please reach out to our customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Royal, our customers often seek clarification regarding their purchases, subscriptions, or account management. Here are a few real user scenarios demonstrating situations where successful refunds were processed:
A customer accidentally purchased an annual subscription instead of a monthly plan while navigating Royal’s offerings. Upon realizing the mistake, the customer contacted support within the grace period and received a prompt refund for the difference, allowing them to switch to the desired monthly plan.
An order for custom merchandise was delayed in production due to unexpected supply chain issues. The customer reached out to Royal to inquire about the shipment. After assessing the timeline and understanding the customer’s urgency, Royal provided a refund for the expedited shipping charges initially selected.
A user discovered a billing error when reviewing their subscription details. After reviewing their account and correcting a misselected add-on service, the support team at Royal issued a refund for the unused service within the billing cycle, ensuring the customer felt supported and satisfied with their updated subscription.
Upon receiving an incorrect item in a recent order, a customer promptly contacted Royal to clarify the issue. Following a review of the order details, Royal arranged to collect the incorrect item and issued a refund for the returned product, ensuring a smooth resolution and customer satisfaction.
The Easiest Way to Get a Royal Refund
If you're frustrated trying to get a refund from Royal—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Royal is straightforward, thanks to our dedicated systems designed to keep you informed every step of the way. Here’s how you can efficiently monitor your refund progress:
Email Notifications: Royal sends out email updates regarding your refund status. Keep an eye on your inbox for messages with the subject line "Refund Status Update" to receive timely notifications about any changes or progress.
In-App Notifications: If you use the Royal mobile app, make sure to enable notifications. Updates about your refund will appear in-app, allowing you to stay informed without having to check your email constantly.
Account Dashboard: Log into your Royal account and navigate to the Order History section. Here, you can view the current status of all your refunds, including whether they’ve been processed or are still pending.
Billing Section: For detailed information, go to the Billing section in your account settings. This will provide insights into whether the refund has been initiated, completed, or if there are any issues that require your attention.
Refund Progress Details: In your account dashboard, each order will display specific information regarding the refund process, including the date the refund was initiated and expected processing times.
Customer Support: If you have any questions about your refund, you can contact our customer support through the help section of your account. We’re here to assist you in tracking down any information you need.
FAQ
If you forgot to cancel your order on time, our refund policy typically does not allow for refunds under those circumstances. However, we encourage you to reach out to our customer service team to discuss your situation, as they may be able to assist you with your request.
Refunds typically take 5-10 business days to process, depending on your bank or financial institution's policies. Once initiated, you should see the funds reflected in your account within this timeframe. If you have any concerns, feel free to reach out to our customer service for assistance.
If you see a charge but don’t have an active subscription, please first check your account for any past subscriptions that may have been missed or not fully canceled. If everything appears correct and you still have questions, contact our customer service team with your order details for assistance.
If you're unable to obtain a refund directly from Royal, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within Royal's support system to ensure that your concerns are thoroughly addressed. Additionally, reviewing your account details and transaction history may provide you with useful information to facilitate the process.
If Royal refuses to issue a refund, you can start by carefully reviewing the refund policy on their website to ensure you understand the terms and conditions. Additionally, consider reaching out to their customer support team again for further clarification on your request or to explore alternative solutions that may be available. It's also helpful to double-check your order details or account information to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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