Most users seldom consider billing until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you understand how Ruby 9 LLC's refund process works, identify who is eligible for a refund, and outline the steps you can take to request your money back swiftly and efficiently. We aim to provide you with clear, helpful information to ensure a smooth resolution to your billing concerns.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have the original order confirmation email handy, which contains your order number and transaction details.
Transaction ID: Locate the unique transaction ID from your payment confirmation that corresponds to your purchase.
Account Information: Prepare your registered email address and username associated with your Ruby 9 LLC account for verification purposes.
Proof of Purchase: Gather any receipts or payment confirmations received at the time of purchase.
Details of the Issue: Document a clear description of the reason for the refund request, including relevant dates and communication timelines.
Return Shipping Tracking (if applicable): If you are returning a physical product, include tracking information for the return shipment.
Subscription Details (if applicable): If applicable, provide details regarding your subscription plan, including start date and renewal schedule.
Customer Support Correspondence: Keep records of any previous communications with customer support regarding the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Ruby 9 LLC
At Ruby 9 LLC, we prioritize our users' satisfaction and provide clear guidelines regarding refund eligibility based on the services offered. Users engaging with our digital services may have specific situations that could qualify for refunds based on account management and subscription status inquiries. Understanding these criteria can help users navigate potential refund scenarios effectively.
Subscription Cancellations: If a user decides to cancel their subscription within the designated notice period and follows the proper cancellation procedures, they may be eligible for a refund for the unused portion of the subscription.
Service Disruptions: In cases where users experience significant disruptions to the services provided by Ruby 9 LLC, they might be eligible for refunds if the service is not restored promptly and affects the user experience.
Account Downgrades: Users who downgrade their service plan may qualify for a prorated refund based on the remaining time on their previous subscription level, contingent upon adherence to specified downgrade protocols.
Promotional Offer Adjustments: If users enroll during a promotional period and the promotion is not applied correctly, they could be eligible for a refund difference once conditions for the promotional offer are met and verified.
Technical Issues: Users facing persistent technical issues that prevent access to purchased services might be eligible for a refund if resolution is not achievable within a reasonable timeframe.
Users are encouraged to review their account status and service agreements to understand their rights and any potential eligibility for refunds based on the aforementioned criteria. For specific inquiries or further clarification, users may contact Ruby 9 LLC’s support team for assistance.
Step-by-Step Process to Request Your Ruby 9 LLC Refund Like a Pro
If you purchased through Ruby 9 LLC.com:
Visit the dsbnc.com website.
Scroll to the bottom of the page and click on the "Contact Us" link.
Fill out the contact form with your account details:
Name
Email
Order Number
In the message section, mention that you are requesting a refund for your subscription, emphasizing that it renewed without notice.
Submit the form and wait for a response within a few business days.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Ruby 9 LLC subscription.
Tap Cancel Subscription if it is still active.
Open the App Store and scroll down to tap Account.
Tap Purchased and find your subscription purchase.
Select the subscription, and select Report a Problem link.
Choose Request a Refund from the list.
In the message, state that you did not receive sufficient notice for the renewal.
If you purchased through Google Play:
Open the Google Play Store app.
Tap your profile icon in the top right corner.
Select Payments & subscriptions.
Tap Subscriptions, then choose your Ruby 9 LLC subscription.
Tap Cancel Subscription.
After cancellation, navigate back to Account.
Find your subscription purchase under Order History.
Select the item and tap on Report a Problem.
Select Request a Refund and mention that the service was unused following renewal in your message.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select My Account from the main menu.
Scroll down to find your Billing History.
Locate the charge for the Ruby 9 LLC service.
Select the option to Request a Refund next to the charge.
In your message, note that the account was unused since the renewal to strengthen your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached are any relevant documents for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once your request is reviewed.
Processing
Your refund is currently being processed by our team.
Please allow 3-5 business days for the funds to be returned.
Refunded
Your refund has been successfully processed.
The amount will reflect in your account shortly.
Partially Refunded
A portion of your refund has been processed.
Contact customer support for details on the remaining amount.
Completed
All aspects of your refund have been finalized.
You can check your account for the finalized amount.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Ruby 9 LLC, users occasionally face situations that lead to the successful claiming of refunds. Below are some real user scenarios illustrating common situations encountered by our customers.
A user signed up for an annual subscription but realized a few weeks later that they had intended to opt for the monthly plan to better fit their budget. After reaching out to customer support, they were able to downgrade their subscription and receive a refund for the remaining months of the annual fee.
A customer purchased an online course from Ruby 9 LLC but found that the course content was not what they expected. After explaining their situation to our team, they qualified for a satisfaction guarantee that allows for a full refund within 30 days of purchase.
A subscriber noticed that they had been charged for the next billing cycle shortly after they paused their membership for travel. Upon contacting customer service and clarifying their account status, they received a refund for the recent charge, as it was aligned with the company's pause policy.
An organization that utilizes Ruby 9 LLC's services realized they had overestimated their user count and needed to adjust their plan accordingly. They requested a refund for the difference between the higher plan and the newly selected plan, which was granted promptly after verifying the account changes.
The Easiest Way to Get a Ruby 9 LLC Refund
If you're frustrated trying to get a refund from Ruby 9 LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Ruby 9 LLC is essential for staying informed about your transactions. Here are some specific tips to help you navigate the process:
Check Your Email: Ruby 9 LLC sends email updates regarding your refund status. Look for emails with the subject line "Refund Update" to get the latest information on your request.
Use the Ruby 9 LLC Mobile App: If you have the Ruby 9 LLC mobile app, you can easily track your refund status by navigating to the "Order History" section, where updates are displayed in real-time.
Visit Your Account Dashboard: Log in to your Ruby 9 LLC account and check the "Billing" section within your account dashboard. This area clearly outlines the status of your refunds, including the date processed and any pending actions.
Monitor In-App Notifications: If you are using the Ruby 9 LLC app, keep an eye out for in-app notifications. These alerts will provide immediate updates about your refund process and any other important information related to your orders.
Explore the Order History Feature: Within your account settings, the "Order History" feature provides detailed information about all transactions, including the status of your refunds. This section will show whether your refund is completed, processing, or requires further action.
Contact Customer Support: If you're uncertain about the status of your refund, reach out to Ruby 9 LLC customer support via the app or website. They can provide specific details regarding the progress of your refund request.
FAQ
Unfortunately, if a subscription is not canceled before the renewal date, we are unable to process a refund for that billing cycle. We recommend reviewing your account settings and cancellation policy to avoid future charges.
Refunds typically take 5 to 10 business days to process and appear on your account, depending on your bank's policies. While we initiate the refund as quickly as possible, please allow time for your financial institution to reflect the transaction.
If you see a charge from Ruby 9 LLC but do not have an active subscription, please first check your email for any notifications regarding the transaction. If you still have questions, contact our customer support team through the website for assistance. They will help you clarify the charge and resolve any discrepancies.
If you're unable to obtain a refund directly from Ruby 9 LLC, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide helpful insights into any applicable refund policies.
If Ruby 9 LLC refuses to issue a refund, you may want to start by reviewing their refund policy for any specific guidelines or requirements. It could also be beneficial to contact their customer support team again for clarification or further assistance regarding your situation. Additionally, double-checking your account details related to the transaction may provide more insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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