How to Get a Rug Renewal Refund

• Order Confirmation Email: Retrieve the email confirmation for your rug cleaning service that contains the order details.
• Transaction ID: Locate your unique transaction ID provided at the time of purchase for efficient tracking of your order.
• Service Details: Document the specific service you requested, including rug type and cleaning method.
• Evidence of Service Issues: Gather photos or notes that demonstrate the reason for the refund request, such as unsatisfactory cleaning results or damage.
• Communication Records: Keep copies of any previous correspondence with customer service regarding your issue.
• Account Information: Have your Rug Renewal account details handy, including your registered email address and any other relevant account identifiers.
• Return Shipping Label: If applicable, ensure you have the return shipping label from Rug Renewal for any physical items, like cleaning kits.

*Working days are Monday to Friday, and don't include public holidays.

At Rug Renewal, we strive to provide top-quality service for rug cleaning and restoration. We understand that customers may have questions regarding their eligibility for refunds based on individual circumstances. Below are situations specific to our services wherein customers might qualify for a refund:

• Service Dissatisfaction: If a customer feels that the cleaning or restoration service did not meet expectations, this situation may warrant consideration for a refund, typically after an evaluation of the service performed.
• Scheduling Conflicts: In instances where a customer is unable to meet the scheduled appointment due to unforeseen circumstances, adjustments may be made regarding the payment, potentially qualifying for a refund depending on the notification time frame.
• Service Modifications: If there was a change in the originally agreed-upon service that does not align with what was delivered, this may lead to a discussion about eligibility for a refund based on the difference in service provided.
• Prepayment Situations: For customers who have prepaid for a cleaning or restoration service that was either not performed or canceled prior to the service date, there may be eligibility for a refund. The specific conditions apply based on company policy regarding cancellations.
• Product Return: In the context of any rugs or products offered through Rug Renewal, returns may qualify for refunds as outlined in our product return policy, which typically requires that items be in original condition and returned within a specific time frame.

Each situation is considered on a case-by-case basis, and we encourage customers to reach out for clarification of specific circumstances to determine their eligibility for any refunds.

At Rug Renewal, we understand that our customers may occasionally need assistance with their services. Here are some real user scenarios where refunds were successfully claimed, highlighting the various situations that can arise.

• Subscription Adjustment: A user realized mid-month that they had signed up for a quarterly cleaning service, but after utilizing only one service, they decided to switch to a bi-monthly frequency. After contacting customer support with their request, they were able to successfully receive a prorated refund for the remaining cleaned rugs in the original subscription.
• Service Rescheduling: A customer needed to reschedule their rug cleaning appointment due to an unexpected event. After reaching out to Rug Renewal, they were informed of a policy that allowed for a full refund if another appointment was not available for over two weeks. They quickly received their refund and were grateful for the flexible service.
• Accidental Order Confirmation: A customer mistakenly confirmed multiple orders for rug cleaning services due to a browser issue. Realizing the error, they contacted customer support promptly. Rug Renewal’s team was able to verify the situation and issued a refund for the additional services that were not intended.
• Account Cancellation Inquiry: A longstanding user decided to cancel their subscription after evaluating their rug care needs. During the cancellation process, they inquired about the remaining balance on their account and were pleased to receive a refund for the unused cleaning credits which they had accumulated over time.

Tracking your refund status with Rug Renewal is a straightforward process, designed to keep you informed every step of the way. Here’s how to do it efficiently:

• Email Notifications: After you initiate a refund, keep an eye on your email inbox for updates. Rug Renewal sends out confirmation emails when your refund request is received and additional updates as your request is processed.
• Account Dashboard: Log into your Rug Renewal account and navigate to your Order History section. Here, you can view the status of your refunds along with detailed updates related to each of your transactions.
• Mobile App Alerts: If you’re using the Rug Renewal mobile app, enable push notifications to receive real-time alerts on your refund status directly on your device.
• Billing Section:** Check the Billing section of your account for the latest status of your refund. This area outlines the expected processing times and any relevant details you might need.
• Tracking Information: As your refund progresses, Rug Renewal provides key details regarding the estimated time for completion. Look for messages that inform you when your refund has been issued and any potential delays.