Many users often overlook billing matters until an unexpected charge catches them off guard—such as an automatic subscription renewal. This guide aims to clarify how refunds work within Run An Empire, detailing who is eligible for a refund and providing clear, step-by-step instructions to help you request your money back swiftly and effortlessly. We hope this resource serves you well as you navigate your refund experience with ease.
What You Should Prepare Before Applying For Refund
Account Username/Email: Make sure to have your registered account details ready for verification.
Transaction ID: Locate the unique transaction ID associated with your purchase or subscription, typically found in your confirmation email.
Purchase Date: Note the date when the transaction occurred, as it is often required for processing refunds.
Payment Method Details: Include details of the payment method used (credit card, PayPal, etc.) for the transaction.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, as this may influence the resolution process.
Previous Communication: If you’ve contacted customer support regarding your issue, keep any relevant email exchanges or ticket numbers handy.
Screenshot of the Issue: If applicable, take screenshots that illustrate the problem you encountered while using the service.
Subscription Plan Information: Be aware of the specific subscription plan you purchased (if applicable) and its terms, as this may be relevant to your refund request.
Billing Statements: Collect any billing statements that show charges from Run An Empire as evidence of the transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Run An Empire
Run An Empire is dedicated to providing users with a dynamic and engaging experience through its platform, which combines fitness and gaming elements. Understanding the nature of the services offered, users may have specific inquiries regarding their eligibility for refunds based on different scenarios associated with account management and subscription status. Below are situations that may qualify users for refunds and the conditions under which they might be eligible.
Subscription Cancellation: If a user decides to cancel their subscription before the next billing cycle begins, they may qualify for a full refund of the most recent charge.
Subscription Downgrade: Users who downgrade their subscription plan may be eligible for a prorated refund for the remaining period of their previous plan.
Service Disruption: In the rare event of significant service disruptions or outages that affect user experience, users might be eligible for a refund if the issue persists beyond a reasonable timeframe.
Account Inactivity: Users who have not engaged with the service for an extended period may inquire about the potential for refunds related to unused subscription time due to inactivity.
Technical Issues Affecting Access: If a user encounters technical issues that prevent access to the platform for a prolonged duration, they may want to explore options for a refund for that specific billing cycle.
For any other specific circumstances or detailed inquiries, users should refer to Run An Empire's customer support for clarity regarding their unique situations and eligibility for refunds.
Step-by-Step Process to Request Your Run An Empire Refund Like a Pro
If you purchased through Run An Empire.com:
Log in to your Run An Empire account.
Navigate to the ‘Profile’ section, usually found at the top right of the dashboard.
Click on ‘Billing’ or ‘Payment History’ to view your recent transactions.
Identify the subscription or charge you wish to request a refund for.
Look for the ‘Request Refund’ link associated with that transaction.
Fill out the refund request form, mentioning that the subscription renewed without notice or the account was not used.
Submit the request and wait for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Run An Empire subscription.
Look for the option to Report a Problem.
Choose Refund as your issue and mention that the subscription renewed without notice or the account was not used.
Follow the prompts to finalize your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap your profile icon in the top right corner.
Go to Payments & Subscriptions.
Select Subscriptions and find your Run An Empire subscription.
Tap Cancel Subscription if cancellation is necessary before requesting a refund.
Once canceled, go back and select Request a refund.
In the form, mention that the subscription renewed without notice or the account was not used.
Submit your refund request.
If you purchased through Roku:
Access your Roku device and go to the Home screen.
Select Streaming Channels and then Manage Channels.
Find the Run An Empire channel in your list.
Select Remove Channel to cancel your subscription.
Visit the Roku website and log into your account.
Navigate to Your Account, then Order History.
Locate the Run An Empire transaction and select Report a Problem.
In your message, mention that the subscription renewed without notice or the account was not used.
Submit your request for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Run An Empire for Refund
Script
Copy
Subject: Refund Request – Run An Empire Account [Your Email]
Dear Run An Empire Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
Please confirm receipt of this request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet under review.
This means your request is in queue and will be processed shortly.
Processing
Your refund is currently being reviewed and processed by our team.
You will receive an update shortly, typically within 3-5 business days.
Refunded
Your refund has been successfully processed and funds are returned to you.
The amount will reflect in your account within 5-10 business days depending on your payment method.
Partially Refunded
A portion of your refund has been approved and processed.
You will receive the refunded amount soon based on your initial request.
Completed
The refund process is complete, and all funds have been returned.
You can confirm the refund in your account now.
Denied
Your refund request did not meet the criteria for approval.
You may review our refund policy or contact support for further clarification.
Canceled
Your refund request has been canceled by you or our support team.
No action is needed unless you wish to submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Run An Empire, users may occasionally find themselves needing to request a refund due to specific circumstances related to their subscription plans and digital experiences. Here are some realistic scenarios illustrating how customers have successfully claimed refunds.
Accidental Over-Selection of Subscription Plans: A user intended to upgrade from a basic to a premium plan but accidentally selected a family plan that includes multiple accounts. Upon realizing the error within a few hours, they reached out to customer support, who promptly refunded the price difference, allowing for the correct subscription adjustment.
Service Interruption During a Major Event: During a large community challenge, a user experienced technical difficulties that prevented them from fully participating. After submitting their feedback, Run An Empire offered a refund for that month’s subscription as a gesture of goodwill, acknowledging the inconvenience and ensuring user satisfaction.
Billing Clarification for Renewals: A long-term customer noted an increase in their renewal fee that wasn’t clearly communicated prior. After contacting support for clarification, they learned about a promotional renewal discount they qualified for but hadn’t applied. The team adjusted their billing and processed a refund for the extra amount charged.
Change in Personal Circumstances: A user found that their workload had increased significantly, making it difficult to utilize their subscription as intended. They contacted Run An Empire to inquire about pausing their membership temporarily. The support team offered a prorated refund for the unused portion of the subscription, helping the user manage their account effectively during this transition.
The Easiest Way to Get a Run An Empire Refund
If you're frustrated trying to get a refund from Run An Empire—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Run An Empire has never been easier. By utilizing our comprehensive communication methods and user-friendly dashboard, you can stay updated on your refund effortlessly. Here’s how to track your refund status efficiently:
Email Notifications: Keep an eye on your inbox for updates directly from Run An Empire. When your refund is initiated, we will send you an email confirming the request and providing an estimated timeline for processing.
In-App Notifications: If you use the Run An Empire app, check the notification center. We will notify you of any changes to your refund status, ensuring you're informed in real-time.
Account Dashboard: Log into your Run An Empire account and navigate to the Order History section. Here, you will find a detailed overview of your past transactions, including the current status of your refund.
Billing Section: Access the Billing section of your account settings for specific information regarding any pending refunds. This area includes status updates and expected completion dates.
Tracking Details: We provide information about the stages of your refund process, so you know whether it’s approved, processed, or issued. This transparency helps you understand what to expect and when.
Customer Support: If you have questions or need assistance, don't hesitate to contact our dedicated customer support team via the Help section in your app or website. They can provide personalized updates on your refund status.
By following these steps, you can efficiently monitor your refund status and stay informed with all updates from Run An Empire.
FAQ
Refunds for subscriptions at Run An Empire are typically processed according to the terms agreed upon during sign-up. If you forgot to cancel your subscription on time, we encourage you to reach out to our customer support team to discuss your situation, as they may be able to assist you based on your circumstances.
Refunds from Run An Empire typically take 5 to 10 business days to process, depending on your bank or payment provider. Please allow this time for the refund to appear in your account, as processing times may vary.
If you see a charge but don’t have an active subscription, please check your payment history for any past transactions. You can also reach out to our customer support team through the contact form on our website for assistance in resolving any discrepancies regarding your account.
If you are unable to obtain a refund directly from Run An Empire, consider reaching out to customer service again for further assistance. You may also explore escalating your request within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and payment history may provide further insights into your situation.
If Run An Empire has declined your refund request, consider reviewing their refund policy to ensure your eligibility aligns with their terms. You might also reach out to their customer support again for further clarification or to provide any additional information that may aid in your request. Additionally, double-checking your account details for any overlooked factors might be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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