How to Get a RunYourPool Refund

• Account Information: Your registered email address with RunYourPool associated with your account.
• Transaction ID: The unique transaction ID for the purchase you are seeking a refund for, found in your payment confirmation email.
• Order Details: Specific details about the pool or contest you entered, including its name and date.
• Purchase Receipt: A copy of your purchase receipt or confirmation email for proof of transaction.
• Reason for Refund: A clear explanation of why you are requesting the refund, including specific issues encountered with the service.
• Timeframe of Purchase: The date of the transaction, as RunYourPool has a specific window for processing refunds.
• Cancellation Confirmation: Any communication or confirmation regarding the cancellation of the pool or service.

*Working days are Monday to Friday, and don't include public holidays.

At RunYourPool, users engage with a platform designed for hosting and managing various sports pools. As such, understanding your rights regarding subscription management, billing inquiries, and potential refunds is important. Users may find themselves in situations where they wish to explore eligibility for refunds related to their accounts. Below are scenarios that could apply to those using RunYourPool's services:

• Subscription Cancellations: If a user cancels their subscription before the next billing cycle, they may be eligible for a refund for any unutilized portion of the subscription fee for that period, depending on the specific terms of their plan.
• Service Unavailability: Users experiencing significant disruptions to the service that limit their ability to participate in pools may have grounds for requesting a refund. Eligibility would depend on the duration and nature of the disruption.
• Account Issues: If users face issues accessing their accounts, leading to an inability to manage their pools or make necessary changes, this may warrant consideration for a refund based on the circumstances surrounding the access issues.
• Billing Errors: Users who notice discrepancies in their billing amounts, such as an unexpected charge that doesn't align with their subscription plan, may inquire about their eligibility for a refund for the specific difference.
• Account Termination: If an account is terminated by RunYourPool under certain conditions, users may inquire about the implications for any outstanding fees or subscription payments.

It is advisable for users to review the terms and conditions provided by RunYourPool to fully understand the details surrounding eligibility for refunds and to ensure all requests align with their specific account circumstances.

RunYourPool provides users with a platform to create and manage various types of pools for sports events, making it essential for users to have clarity regarding their billing and subscription details. Here are some scenarios where users successfully claimed refunds:

• Subscription Plan Adjustment: A user realized they were on an annual plan but wanted to switch to a monthly subscription after one billing cycle. They contacted customer support, explained their situation, and successfully received a refund for the unused portion of their annual fee, allowing them to move to the more flexible monthly plan.
• Accidental Pool Creation: A user accidentally created a new pool while navigating the site. After realizing the mistake, they reached out to RunYourPool, noted their concern, and were refunded the entry fee, as the pool had not yet started, demonstrating the platform's understanding of user needs.
• Feature Upgrade Refund: A user upgraded their account to access premium features for one event but found it didn’t meet their expectations for their specific requirements. Upon contacting customer service, they explained their dissatisfaction and were issued a refund for the upgrade, highlighting RunYourPool's commitment to user satisfaction.
• Pool Cancellation: A user decided to cancel a pool due to unexpected circumstances. They contacted RunYourPool before the event began and requested a refund for the entry fee. The support team confirmed the cancellation and processed the refund promptly, ensuring the user felt supported during their situation.

Tracking your refund status quickly and accurately is essential when using RunYourPool. Here's how you can efficiently monitor the progress of your refund:

• Email Notifications: Keep an eye on your email inbox for notifications from RunYourPool. You will receive updates confirming the initiation of your refund request as well as any changes to your refund status.
• Account Dashboard: Log into your RunYourPool account and navigate to your account dashboard. Here, you can find a detailed overview of your recent transactions, including any active refund requests listed in your order history.
• Billing Section: In the billing section of your account, you can view all financial activities, including pending refunds. This area reflects the status of your refund and any applicable timelines.
• In-App Notifications: If you’re using the RunYourPool mobile app, ensure you enable notifications. This way, you’ll receive real-time updates regarding your refund status directly within the app.
• Customer Support: If you need further assistance, don’t hesitate to reach out to RunYourPool's customer support. Provide them with your order number, and they can give you an up-to-date status on your refund.