How to Get a Ruth's Roses Refund

• Order Confirmation Email: Locate the email you received after purchasing from Ruth's Roses, as it contains essential order details.
• Order Number: Have your unique order number ready, which can typically be found in the order confirmation email or your account.
• Date of Purchase: Note the exact date when you placed your order, as it may be required for the refund request.
• Items to be Returned: Be specific about which items from your order you are requesting a refund for, including any item names or descriptions.
• Condition of Products: Ensure the items are in their original condition if applicable, and be prepared to describe any issues contributing to the refund request.
• Proof of Payment: Have a payment confirmation or receipt ready to verify your transaction.
• Photos of the Items: If relevant, gather any photos that demonstrate the issue with the product or its condition.
• Delivery Details: Retain any shipping details, including tracking information, if the product was received defective or damaged during transit.
• Account Information: If you're a registered customer, ensure you are logged into your account, as this might be needed for quicker processing.
• Refund Policy Reference: Familiarize yourself with Ruth’s Roses' refund policy to ensure your request aligns with their terms.

At Ruth's Roses, we strive to ensure a positive experience for our customers. Understanding your rights regarding purchases and potential refunds is essential. Eligible refund situations typically depend on the nature of the product or service you have engaged with through our platform, particularly in relation to floral arrangements and delivery services.

Here are some specific circumstances that may qualify you for a refund:

• Non-Delivery of Product: If an order has been placed and the flowers or arrangement were not delivered as scheduled, you may be eligible for a refund.
• Quality Issues: If the delivered flowers do not match the quality or description that was provided at the time of purchase, eligibility for a refund may apply. This includes cases where the flowers arrive wilted or damaged.
• Order Cancellation Prior to Delivery: If you have canceled your order before it has been dispatched, you might qualify for a refund based on our specific cancellation policy.
• Incorrect Order Fulfillment: If the wrong product was sent or a specific arrangement was not delivered, a refund may be considered under our policy.
• Subscription Changes: If you have an active subscription service and wish to make adjustments, such as altering delivery frequency or content, eligibility for adjustments may be discussed.

For detailed information regarding your individual situation, we encourage you to refer to our customer support or specific policies outlined on our website.

At Ruth's Roses, our customers have had various experiences where they successfully claimed refunds due to specific circumstances regarding their orders and subscriptions. Here are some real user scenarios:

• Order Delays: A customer ordered a custom bouquet for a wedding but experienced a delay in delivery due to unforeseen weather conditions. After reaching out to customer service, they were offered a partial refund to compensate for the inconvenience, which the customer gratefully accepted.
• Subscription Adjustments: A customer who had subscribed to a monthly flower delivery noticed that their schedule no longer suited their needs after a relocation. Upon contacting support, they received guidance on adjusting their subscription, and as a courtesy, they obtained a refund for the current month that would no longer fit their new schedule.
• Product Quality Concerns: A customer received a bouquet that, while beautiful, didn't meet their expectations for freshness. After sending a brief email with a photo of the arrangement, they were offered a refund for the item as a goodwill gesture, along with a discount on their next order.
• Gift Returns: A recipient of a gift subscription realized that they were allergic to flowers. After discussing their situation with customer service, they were able to successfully return the first delivery and claim a refund for that month, allowing for the cancellation of future deliveries without any issues.

At Ruth's Roses, we understand that tracking your refund status can be crucial for your peace of mind. Here's how to efficiently check the progress of your refund:

• Email Notifications: After initiating a refund, keep an eye on your email for updates. We send regular notifications regarding the status of your refund, including confirmation when it’s processed.
• Account Dashboard: Log in to your account on ruthsroses.com and navigate to the Order History section. Here, you’ll find detailed information about your past orders, including any refunds that have been issued.
• Mobile App Alerts: If you're using our mobile app, make sure to enable push notifications. You'll receive timely updates about your refund status directly on your device.
• Billing Section: In your account settings, check the Billing section for a comprehensive overview of all transactions, including pending and completed refunds.
• Refund Status Guidance: When you check your refund status in the dashboard, you will see information detailing the refund amount, date processed, and the expected timeline for funds to appear back in your account.