How to Get a RUUQ Refund

• Order Number - Locate the unique order number associated with your purchase on RUUQ.
• Transaction ID - Gather the transaction ID from your payment confirmation email.
• Proof of Purchase - Have a copy of your receipt or confirmation email ready to verify your purchase.
• Reason for Refund - Clearly outline the reason for your refund request, referencing RUUQ's specific return policy.
• Original Packaging - If applicable, retain the original packaging or tags in case they are needed for the return.
• Account Email - Ensure you can access the email account linked to your RUUQ profile for communication regarding your refund.
• Photos of the Product - Take clear photos of the item if it’s defective or not as described, as these can support your claim.
• Timing - Be aware of RUUQ's refund window; prepare to submit your request within the stipulated time frame after receipt.

At RUUQ, we understand that our users may have inquiries related to their rights and eligibility for refunds based on their individual circumstances. RUUQ offers a range of high-quality activewear products, and our return and refund policies are designed to ensure customer satisfaction while maintaining fairness in our transactions.

Users might find themselves in situations where they could qualify for a refund under specific terms outlined in our policies. Here are the scenarios that are relevant for RUUQ customers:

• Defective or Damaged Products: If you receive an item that is defective or was damaged during shipping, you may be eligible for a full refund or exchange.
• Incorrect Item Sent: In the event that you are sent an item that differs from what you ordered, you can initiate a return for a refund or exchange.
• Fit or Size Issues: If a product does not fit as expected and falls within our return period, you might be able to return it for a refund or exchange, depending on the condition of the item.
• Order Cancellation: A refund may be processed if you cancel your order prior to it being shipped, as per our cancellation policy.
• Return Period Compliance: To qualify for a refund, all returns must adhere to our specified return window. Items returned outside of this period may not be eligible for a refund.

If you find yourself in any of these situations, we encourage you to review our detailed refund policy or reach out to our customer service team for assistance with your specific circumstances.

At RUUQ, users frequently interact with our subscription services and e-commerce platform, which sometimes leads to refund requests due to various user circumstances. Here are a few real user scenarios illustrating how refunds were successfully claimed:

• Subscription Plan Downgrade: After using RUUQ's premium subscription for a few months, a user decided to downgrade to the basic plan but was billed for the premium service again. After reviewing their account settings, they contacted customer support and successfully received a refund for the extra charge following their downgrade request.
• Delayed Shipment: A customer ordered a limited edition item that was expected to arrive within a week but experienced an unexpected shipping delay. Upon reaching out to RUUQ’s support team, they were offered a refund for expedited shipping charges as a courtesy while their item continued to be processed.
• Product Return due to Sizing Issues: After purchasing an apparel item, a user realized it did not fit as expected. They initiated a return through RUUQ’s online portal and received a full refund promptly after the item was returned, ensuring a smooth resolution.
• Service Interruption Resolution: A user encountered an unexpected interruption while using RUUQ’s online platform services. They reported the issue, and as part of RUUQ’s customer care policy, they received a refund for the portion of the service period impacted by this interruption.

Tracking your refund status with RUUQ is straightforward when you know where to look. Here’s how you can efficiently monitor the progress of your refund:

• Check Your Email: RUUQ sends out email notifications that update you on your refund status. Make sure to look for emails from info@ruuqwear.com, as these will contain important details about your refund process.
• Use the RUUQ Mobile App: If you’ve made your purchase through the RUUQ mobile app, you can track your refund status directly in the app. Navigate to the ‘Orders’ section to see the current status of any refunds.
• Visit the Account Dashboard: For a comprehensive view, log into your RUUQ account on the website. Go to the ‘Order History’ section where you can find a list of all your purchases and their respective refund statuses.
• Check the Billing Section: In your account settings, under the 'Billing' section, you can view any pending refunds, including the amount and expected processing time.
• Detailed Progress Updates: RUUQ provides updates on the refund’s progress. Once initiated, you will see notifications indicating when your refund is being processed and when it has been completed.
• Contact Customer Support: If you have any questions about your refund status that aren’t addressed through the above methods, feel free to reach out to RUUQ's customer support for personalized assistance.