Billing often takes a back seat in our minds until an unexpected charge appears, such as an automatic subscription renewal. Understanding how refunds work can be essential for smooth financial management. This guide will provide clear information on Sagene Squash AS's refund policies, including eligibility criteria and a straightforward process for requesting your money back quickly and efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account details handy, including username and email address associated with your Sagene Squash AS account.
Order Confirmation Email: Locate and have your order confirmation email ready, as it typically includes important details about your purchase.
Transaction ID: Note down the transaction ID found in your order confirmation, which helps identify your purchase.
Proof of Payment: Gather any receipts or bank statements showing payment for the order, which may be required to process your refund request.
Reason for Refund: Provide a clear reason for your refund request, detailing any issues with the service or product received.
Product Condition: If you're seeking a refund for merchandise, make sure it is in adequate condition, as per Sagene Squash AS's return policy.
Refund Policy Review: Familiarize yourself with Sagene Squash AS’s specific refund policy to understand applicable timeframes and conditions.
Contact Details: Be ready with your contact details, including your phone number, in case further communication is necessary.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
1-3 working days
Vipps
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Sagene Squash AS
At Sagene Squash AS, users have certain rights regarding their bookings and may be eligible for refunds based on specific circumstances related to the products and services offered. Sagene Squash AS specializes in providing facilities for squash games, including court rentals, memberships, and event bookings. Below are the situations that might qualify for refunds:
Cancellation of Reservations: Users who cancel their court reservations within a specified timeframe prior to the scheduled time may qualify for a refund, adhering to Sagene Squash AS's cancellation policy.
Event Cancellations: If a scheduled event is canceled by Sagene Squash AS, users who have purchased tickets or made reservations for that event might be eligible for a full refund.
Membership Fee Adjustments: Users should inquire about refund eligibility if there are changes to the membership plans or pricing that impact their billing cycle.
Service Disruptions: In cases where the facilities are unavailable due to maintenance or unforeseen circumstances, users may qualify for a refund for the affected bookings.
Booking Errors: If a booking was processed incorrectly by the system, users might be eligible for a refund, provided it aligns with Sagene Squash AS's error correction policies.
It is recommended for users to check the specific terms and eligibility criteria outlined by Sagene Squash AS regarding refunds, as these can impact individual situations significantly.
Step-by-Step Process to Request Your Sagene Squash AS Refund Like a Pro
Navigate to the "Account" section from the top menu.
Select "Membership" or "Billing History" to view your transactions.
Find the specific charge you wish to refund and click "Request Refund" or corresponding option.
In the message box, mention that the subscription renewed without notice.
Provide details such as the date of the charge and specify that you have not utilized the membership this period.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Sagene Squash AS subscription.
Scroll down and choose Report a Problem.
Explain that the subscription renewed without notice and that the account was unused.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) and select Account.
Choose Purchase History.
Locate your Sagene Squash AS purchase and tap on it.
Select Refund or Report a Problem.
Mention that the subscription renewed without notice and that you did not use it during this billing cycle.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to Manage Account under your profile.
Select Subscriptions to view recent purchases.
Find the Sagene Squash AS charge.
Click on Request a Refund.
State in your message that the subscription renewed without any notification.
Provide your account activity information to support your request.
Submit your request and keep an eye on your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Sagene Squash AS for Refund
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Subject: Refund Request – Sagene Squash AS Account [Your Email]
Dear Sagene Squash AS Team,
I am writing to request a refund for my account associated with the email address [Your Email]. The billing situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached supporting documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Expect to receive an update within 2-3 business days.
Processing
Your refund is being processed.
Funds will typically be back in your account within 5-7 business days.
Refunded
The refund has been successfully issued to your payment method.
You should see the funds in your account shortly.
Partially Refunded
A partial refund has been processed for your order.
You will receive the specified amount back, reflecting the items returned.
Completed
All processes related to your refund are complete.
Your account reflects all changes and updates.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Sagene Squash AS, we recognize that our users may encounter various situations that lead to refund requests. Here are some realistic scenarios where users successfully claimed refunds:
Class Cancellation: A user signed up for a squash class but due to an unexpected scheduling conflict, had to cancel their spot. They reached out via customer support, explaining the situation, and received a full refund for the class fee promptly.
Membership Errors: A user accidentally selected a premium membership plan while signing up for a basic plan. Upon realizing the mistake, they contacted Sagene Squash AS support within the grace period and were able to switch to the correct plan, receiving a refund for the difference in the fees.
Equipment Return: A user purchased a squash racquet that did not meet their expectations. After following the return process within the specified time frame, they returned the product and received a full refund credited back to their account after it was received by the warehouse.
Event Rescheduling: A squash tournament that a user registered for was postponed. After communicating with Sagene Squash AS regarding their options, the user chose to withdraw and received a refund for their registration fee, as stipulated in the event's terms and conditions.
The Easiest Way to Get a Sagene Squash AS Refund
If you're frustrated trying to get a refund from Sagene Squash AS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Sagene Squash AS is a straightforward process that ensures you stay updated on the progress of your request. Here are some efficient ways to keep an eye on your refund status:
Email Notifications: After you submit a refund request, check your email for updates from Sagene Squash AS. Look for subject lines that include keywords like 'Refund Update' or 'Your Refund Status' to quickly locate these messages.
Account Dashboard: Log into your account on book247.com and navigate to the 'Order History' section. Here, you will find a detailed overview of your transactions, including the status of pending refunds.
Mobile App Notifications: If you use the Sagene Squash AS mobile app, ensure that notifications are enabled. You will receive alerts directly in the app when there is a change in your refund status.
Billing Section Insights: Within the 'Billing' section of your account, there’s a dedicated area for refunds. This will show the expected processing time and any notes from customer service regarding your specific refund request.
FAQ & Help Center: For additional guidance, visit the FAQ and Help Center on the Sagene Squash AS website. They provide insights on common refund queries and timelines.
FAQ
If you forget to cancel your booking on time, unfortunately, refunds are generally not provided for missed cancellations. We recommend reviewing our cancellation policy for specific details. If you have further questions, please feel free to reach out to our customer support team for assistance.
Refund processing times can vary depending on your bank or payment provider. Generally, you can expect to see the refund reflected in your account within 3 to 5 business days after it has been processed. If you have not received your refund after this period, it may be best to check with your bank for further information.
If you see a charge but do not have an active subscription, please contact our customer support team with details of the charge, including the date and amount. They will investigate the matter and assist you in resolving any discrepancies.
If you're unable to obtain a refund directly from Sagene Squash AS, consider reaching out to their customer service again for further assistance. You may also explore the option of escalating your inquiry within their support system for additional resolution avenues. Additionally, reviewing your account details and refund policies may provide further clarity on available options.
If Sagene Squash AS refuses to issue a refund, you may want to review their refund policy for any specific conditions that apply. Additionally, consider reaching out to their customer support team again for further clarification or assistance. You can also check your account details to ensure there are no misunderstandings regarding the transaction.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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