Unexpected charges can catch anyone off guard, especially when it comes to subscription services like Sanctuary Spa. This guide is designed to help you understand how Sanctuary Spa refunds work, who is eligible for them, and the straightforward steps to request your money back swiftly. By following these guidelines, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Order Number: Retrieve your specific order number from your Sanctuary Spa account or from the order confirmation email.
Transaction ID: Make sure you have the transaction ID available, which you received upon purchase.
Product Details: Prepare to provide details of the products you are seeking to return, including names and quantities.
Reason for Refund: Clearly state the reason for your refund request, as Sanctuary Spa may require this for processing.
Condition of Products: Ensure that any returned products are in their original, unopened condition as per Sanctuary Spa's return policy.
Account Information: Log into your Sanctuary Spa account to verify your purchase history and gather any relevant details.
Timeframe Documentation: Note the date of purchase to ensure you're within the refund period as outlined by Sanctuary Spa.
Shipping Information: Be ready to provide shipping details if applicable, especially if the products were provided to you by mail.
Contact Information: Update your contact details to ensure Sanctuary Spa can reach you easily for any follow-up questions.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-3 working days
Gift Card
Up to 10 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Sanctuary Spa
At Sanctuary Spa, we strive to provide exceptional skincare products and services. Understanding your eligibility for refunds is essential, especially when it comes to our various offerings. Users may find themselves eligible for a refund under certain circumstances related to product purchases and service experiences. Below are specific situations that may qualify for a refund:
Product Defects: If you receive a product that is defective or damaged upon arrival, you may be eligible for a refund. Please ensure that you report any issues within a reasonable timeframe.
Unsatisfactory Service: Should you experience a treatment that does not meet the high standards expected at Sanctuary Spa, you may inquire about refund options. Feedback is valued to help us improve.
Order Cancellations: If you cancel your order before it has been processed and shipped, you might be eligible for a full refund. It is important to confirm the status of your order after cancellation.
Incorrect Product Sent: In cases where an incorrect item is sent, reaching out to our customer service for a return and refund may be appropriate.
Return Policy for Unopened Products: Products that remain unopened within the specified return window may qualify for a refund when returned as per our return guidelines.
Each situation will be reviewed according to our policies, and we encourage customers to reach out with any questions regarding their specific circumstances.
Step-by-Step Process to Request Your Sanctuary Spa Refund Like a Pro
If you purchased through SanctuarySpa.com:
Visit the Sanctuary Spa website and log in to your account.
Navigate to the Account Settings section.
Select Billing Information.
Locate the relevant transaction and click on it for details.
Click on Request Refund or Contact Support next to the transaction.
In your message, mention that the subscription renewed without prior notice and state that you would like a refund due to dissatisfaction with the service.
Submit the request and wait for a confirmation email regarding your refund progress.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Choose Subscriptions.
Find and select your Sanctuary Spa subscription.
Tap Report a Problem and select Request a Refund.
State that the subscription renewed without notice and explain the account was unused.
Follow the prompts to complete your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select Account and then Purchase History.
Find your Sanctuary Spa subscription and select it.
Tap the Report a problem button.
Mention that the subscription renewed without notice and that you were not utilizing the service.
Submit your request and await Google’s response.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select My Account from the menu.
Scroll down to find your Purchase History.
Locate the subscription for Sanctuary Spa.
Click on the option to Request a Refund or Contact Support.
In your message, state that the subscription renewed automatically and that you would like to request a refund.
Send your message and monitor your email for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to clarify a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation to support my request.
Could you please confirm receipt of this email and provide an update on my request within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for us to process your request.
Processing
Your refund is currently under process.
Refunds typically take 3-5 business days to complete.
Refunded
The requested amount has been successfully refunded to your original payment method.
Check your bank or payment method for the transaction. This can take 5-10 business days to reflect.
Partially Refunded
A portion of the order has been refunded.
You will receive a notification stating the amount refunded. The remaining amount will stay in your account.
Completed
The refund process has been finalized.
Your refund is closed, and no further actions are required.
Canceled
Your refund request has been canceled, possibly due to insufficient information.
You may need to submit a new request, or check for additional information requirements.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Sanctuary Spa, customers often seek refunds for various reasons related to their skincare purchases or services. Here are some realistic scenarios where users successfully claimed a refund:
Service Cancellation: A customer booked a facial treatment but had to cancel due to unforeseen circumstances. After reaching out to customer service, they were able to receive a full refund for the booked service, as per Sanctuary Spa's cancellation policy.
Product Satisfaction: A client ordered a set of skincare products but found that one item was not suitable for their skin type. They contacted Sanctuary Spa to request a return, and after explaining their situation, the customer was granted a refund for that specific product.
Shipping Delay: An online order placed for a gift exceeded the estimated delivery timeframe. The customer reached out to Sanctuary Spa’s support team to inquire about the delay and was offered the option of a refund if the order wasn't delivered by a specific date, which they accepted.
Subscription Adjustment: A member of Sanctuary Spa's subscription service realized they had overpaid for a tier that was not suitable for their needs. After discussing their account preferences with customer support, they successfully adjusted their subscription plan and received a refund for the difference in pricing.
The Easiest Way to Get a Sanctuary Spa Refund
If you're frustrated trying to get a refund from Sanctuary Spa—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Sanctuary Spa is straightforward and designed for your convenience. Here's how you can efficiently stay updated on the progress of your refund:
Email Updates: Keep an eye on your inbox! Sanctuary Spa sends email notifications once your refund is initiated, including updates on the processing status. Look for emails from support@sanctuaryskincare.net to ensure you don't miss any important information.
Account Dashboard: Log into your Sanctuary Spa account and navigate to the Order History section. Here, you can find the status of your refund clearly listed alongside your recent purchases.
Mobile App Notifications: If you have the Sanctuary Spa mobile app, check the notifications section for real-time updates on your refund. Ensure that app notifications are enabled to receive alerts directly on your device.
Billing Section: Visit the Billing section of your account settings. This area provides detailed information about any pending refunds and their estimated processing times, helping you stay informed.
Customer Support: If you still have questions regarding your refund status, don't hesitate to reach out to Sanctuary Spa’s customer support via the Contact Us page. They can provide specific details on your case and help resolve any concerns.
FAQ
Unfortunately, if you forget to cancel your appointment or service within the specified timeframe, we are unable to issue a refund. We recommend reviewing our cancellation policy for detailed information on deadlines and procedures. If you have any further questions, please feel free to reach out to our customer service team for assistance.
Refunds typically take 3 to 5 business days to process, depending on your financial institution. Once processed, you should see the amount reflected in your account shortly after. If you have any concerns, you can reach out to customer service for further assistance.
If you see a charge but don't have an active subscription, please check your account for any prior purchases that may have been made. You can also reach out to our customer support team with your order details for further assistance in resolving the discrepancy.
If you are unable to receive a refund directly from Sanctuary Spa, consider reaching out to their customer service team again for further assistance. You may also explore options for escalating your inquiry within their support system. Additionally, reviewing your account details or previous communications may provide further clarity on the situation.
If Sanctuary Spa has declined your refund request, it may be helpful to review their refund policy for further clarity. You can also try reaching out to customer support again to discuss your concerns or check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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