How to Get a SANTE Refund

• Order Number: Locate your order number from your purchase confirmation email or SANTE account.
• Account Email: Use the email address associated with your SANTE account for identity verification.
• Proof of Purchase: Keep your receipt or invoice ready, demonstrating the transaction details.
• Service/Product Details: Prepare to specify the product or service you wish to refund, including the name and date of purchase.
• Description of Issue: Clearly articulate the reason for the refund request, noting any defects or dissatisfaction.
• Return Shipping Information: If applicable, confirm your return shipping address for physical products.
• Customer Support Communications: Save any previous communication with SANTE’s customer support regarding your request.
• Payment Method Confirmation: Be ready to provide the original payment method used, whether it be credit card details or PayPal information.
• Telehealth Appointment Information: If applicable, gather any information related to telehealth services, such as appointment date and time.

At SANTE, we prioritize our users' satisfaction and aim to provide clarity regarding eligibility for refunds. Users engaging with our services may find themselves in specific circumstances that could qualify for a refund. Understanding these situations can help users manage their accounts effectively.

Eligible refund scenarios may include:

• Service Interruption: If a significant disruption affects the availability of services that users have subscribed to, they may qualify for a refund for the duration of the interruption.
• Unfulfilled Services: Users might be eligible for a refund if a paid service was not delivered as promised at the time of purchase.
• Account Management Adjustments: If users make changes to their subscription tier or service options and find discrepancies in their billing that affect their usage, they may inquire about adjusting their charges accordingly.
• Promotional Offer Discrepancies: Should users face issues where promotional offers were not applied correctly during the billing process, they could be eligible for a refund of the difference.

To ensure an equitable resolution, users are encouraged to review their account details and reach out to SANTE's customer service for personalized assistance regarding their eligibility for refunds in these specific scenarios.

At SANTE, customers occasionally encounter situations that may lead to a refund request, and each scenario demonstrates a successful resolution through effective communication and account management. Here are a few examples:

• Subscription Plan Change: A customer decided to upgrade their SANTE subscription to access additional wellness features but realized after a month that they preferred their previous plan. They reached out to SANTE support, explaining their situation, and received a pro-rated refund for the difference.
• Accidental Renewal: A user mistakenly did not cancel their subscription before the renewal date, but upon realizing this, they contacted customer service to confirm their intention to switch to a monthly plan instead. SANTE promptly issued a refund for the annual charge while facilitating the transition to a more suitable payment option.
• Service Interruption: During a scheduled maintenance period, some customers experienced an unexpected service interruption. After the issue was resolved, SANTE issued a refund for the affected subscription period as a goodwill gesture to those impacted, ensuring continued customer satisfaction.
• Billing Clarification: A customer noticed an unfamiliar charge on their account but discovered through SANTE’s support team that it was related to an extra feature they had activated. After discussing their preferences, they decided to revert back to the base plan and were offered a refund for the additional fee for that billing cycle.

Tracking your refund status with SANTE can be a straightforward process if you know where to look. Here are some efficient ways to stay updated on your refund:

• Email Notifications: Keep an eye on your registered email inbox. SANTE sends automated updates when your refund is processed, including confirmation and estimated timeframes. Look for emails from support@sante.com for accurate information.
• Mobile App Notifications: If you have the SANTE mobile app, enable push notifications. You'll receive real-time alerts about your refund status directly to your phone.
• Account Dashboard: Log in to your SANTE account and navigate to the Order History section. Here, you can view all past orders along with their respective refund statuses, including any pending or completed refunds.
• Billing Section: The Billing section in your account settings provides detailed information about your transaction history, including refund initiation dates and any applicable comments from customer support regarding your refund.
• Estimated Timing: When checking your refund status on the dashboard, SANTE typically includes an estimated processing time for refunds. This can help you gauge when to expect your funds back.
• Customer Support: If you’re unsure about the status or have specific questions, reach out to SANTE’s customer support directly via the Help Center. They can provide personalized updates based on your order and refund requests.