Navigating billing can often feel overwhelming, especially when unexpected charges arise. At SASSY MANE SALON, we understand that you may have questions about our refund process, whether it’s due to a subscription renewal or other charges. This guide is designed to clarify how our refunds work, outline eligibility, and provide you with a straightforward path to request your money back efficiently. We’re here to help you every step of the way.
What You Should Prepare Before Applying For Refund
Appointment Details: Gather information about your appointment, including the date and time, and the service received.
Transaction ID: Locate your transaction ID from the payment confirmation email or your account history.
Receipt or Proof of Payment: Ensure you have a copy of your receipt or any payment confirmation to validate your transaction.
Cancellation Policy Reference: Review SASSY MANE SALON's cancellation policy to understand the eligibility for refunds.
Before and After Photos: If applicable, prepare any photos to demonstrate dissatisfaction with the service provided.
Account Information: Have your account details ready, including your registered email address or phone number.
Reason for Refund Request: Clearly articulate the reason for your refund request, including any relevant service-related issues.
Contact History: Keep records of any prior communications with SASSY MANE SALON regarding your service or issues.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
Cash
Immediate (if in person)
Gift Card
3-5 working days
PayPal
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SASSY MANE SALON
At SASSY MANE SALON, we prioritize customer satisfaction and aim to provide exceptional service for all our clients. Understanding your rights regarding refunds is important for navigating our services effectively. Refund eligibility at our salon can depend on several specific circumstances related to the services we offer, which include haircuts, color treatments, and various salon services.
Here are some situations that may qualify for a refund or adjustment at SASSY MANE SALON:
Service Dissatisfaction: If you are not satisfied with a specific service, such as a haircut or color, please inform us within a designated feedback period. We may offer a complimentary follow-up appointment to address any concerns.
Appointment Cancellations: If an appointment is canceled with sufficient notice as per our cancellation policy, you may be eligible for a full refund of any deposit or fees paid in advance.
Product Returns: If you purchase a retail product from SASSY MANE SALON and find it to be defective, you may qualify for a refund or exchange, provided the product is returned within a specified timeframe and in its original condition.
We encourage clients to review our specific policies or to reach out to us directly for guidance regarding their unique situations. We appreciate your understanding and look forward to serving you at SASSY MANE SALON.
Step-by-Step Process to Request Your SASSY MANE SALON Refund Like a Pro
If you purchased through SASSY MANE SALON.com:
Visit sassymanesalonak.com and scroll to the bottom of the page.
Click on Contact Us.
Fill out the contact form with your details:
Include your membership details and the last payment date.
State that you are requesting a refund and mention that the subscription renewed without prior notice.
Emphasize that you did not use the services during this period.
Submit the form and wait for a confirmation email.
If you don’t receive a response within 3-5 business days, send a follow-up email to info@sassymanesalonak.com.
If you purchased through Apple:
Open the Settings app on your iPhone.
Tap on your Apple ID at the top.
Select Subscriptions.
Locate your SASSY MANE SALON subscription.
Tap Cancel Subscription if you want to stop future charges.
To request a refund, go to reportaproblem.apple.com.
Sign in with your Apple ID.
Find the transaction for your subscription and click on Report a Problem.
Choose Request a refund and select the reason, mentioning the renewal without notice.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find your SASSY MANE SALON subscription and tap on it.
Tap Manage and then select Cancel Subscription.
To request a refund, visit play.google.com/redeem.
Sign in with your Google account.
Locate the subscription transaction and select it.
Choose Request a refund and explain that the subscription renewed unexpectedly.
Submit your request.
If you purchased through Roku:
Log into your Roku account at my.roku.com.
Navigate to Manage Account.
Scroll to Subscriptions and find the SASSY MANE SALON entry.
Click on Unsubscribe to disable future billing.
For a refund, click on Contact Support at the bottom of the page.
Fill out the form stating you would like a refund, mentioning the recent renewal without notice.
Include your account details and submit.
Wait for a response from Roku's support team.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to SASSY MANE SALON for Refund
Script
Copy
Subject: Refund Request – SASSY MANE SALON Account [Your Email]
Dear SASSY MANE SALON Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
In light of this, I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your reference.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received & is awaiting review.
This status indicates that your request is being processed, and you will be notified once it is reviewed.
Processing
Your refund is currently being processed by our team.
Expect to receive updates shortly. This can take up to 5 business days.
Partially Refunded
A portion of your refund has been issued.
You've received a part of your refund based on the services canceled or changed.
Refunded
Your total refund has been approved & processed.
The funds should appear in your account within 3-7 business days, depending on your bank.
Canceled
Your refund request has been canceled.
This may occur if the request was not valid or if additional information was needed.
Completed
The refund process has been successfully completed.
Your refund is processed & transactions are closed. Thank you for your understanding!
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SASSY MANE SALON, clients sometimes find themselves in situations where refunds are necessary. Here are a few real user scenarios where refunds were successfully claimed:
Missed Appointment Fee Refund: A client realized they had double-booked their appointments and missed their scheduled service. Upon contacting the salon, they explained the situation, and the salon team graciously refunded the missed appointment fee as a one-time courtesy.
Product Exchange: A customer purchased a high-quality hair treatment product but found it didn’t suit their hair type after trying it once. The client reached out to SASSY MANE SALON, and after discussing the issue, the team offered a full refund for the product to ensure customer satisfaction.
Service Adjustment Refund: A client received a special hair treatment that they felt did not meet their expectations. After a follow-up conversation with the salon manager, the client was provided with a partial refund as a goodwill gesture to reflect their experience and to encourage them to return for another service.
Subscription Service Change: A client subscribed to a monthly styling package but decided to change their plan a few days after enrollment. They contacted customer service to clarify their subscription details and were able to receive a refund for the initial charge while adjusting to a different service plan that better suited their needs.
The Easiest Way to Get a SASSY MANE SALON Refund
If you're frustrated trying to get a refund from SASSY MANE SALON—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at SASSY MANE SALON is straightforward and efficient, ensuring you stay updated on the process. Here are some key ways to check the status of your refund:
Check Your Email: SASSY MANE SALON sends out email notifications regarding your refund status. Be sure to check your inbox for updates after initiating a refund, as these emails will detail the progress and any actions required on your part.
Use the SASSY MANE SALON Mobile App: If you have the SASSY MANE SALON app, you can easily track your refund status through it. Go to the 'Account' section, then navigate to 'Order History' where you can view the status of all recent transactions, including refunds.
Visit Your Account Dashboard: Log in to your SASSY MANE SALON account on the website. Under the 'Account Settings,' you will find a dedicated 'Billing' section where all refund requests are documented. Here you can view the status of pending and completed refunds.
Review the Order History: In the 'Order History' tab of your dashboard, each order will indicate its refund status. Look for the status updates marked against each transaction for quick insights into where your refund stands.
Request Assistance: If you're unable to find the information you need, you can reach out to our customer service team through the contact form provided on the website or by calling the salon directly. They can provide specific updates on your refund status.
FAQ
At SASSY MANE SALON, we understand that sometimes cancellations can be forgotten. Unfortunately, our policy does not allow refunds for appointments missed due to late cancellations. We encourage customers to reach out to us for any further assistance or to discuss future appointments.
Refunds at SASSY MANE SALON typically take 3 to 5 business days to process, depending on your bank's policies. Once the refund is initiated, you may see the funds reflected in your account within that timeframe.
If you see a charge but do not have an active subscription, please check your email for any confirmations related to your account or recent services. You can also reach out to our customer service team directly through the contact form on our website for assistance with your inquiry and to clarify any discrepancies.
If you're unable to obtain a refund directly from SASSY MANE SALON, consider reaching out to customer service again for further assistance. You may also inquire about escalating your request within their support system. Additionally, reviewing your account details on their website might provide insights into any applicable policies.
If SASSY MANE SALON is unable to issue a refund, we recommend reviewing our refund policy for guidance on the situation. You may also reach out to our support team again for further assistance or clarification. Additionally, checking your appointment details and service agreements can provide insight into potential resolutions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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