Many users only consider billing concerns when an unexpected charge comes to light, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at Sauna & Plunge, who qualifies for them, and the straightforward steps you can take to request your money back swiftly. We aim to make the refund process as clear and efficient as possible, ensuring you have all the information you need to navigate your options confidently.
What You Should Prepare Before Applying For Refund
Transaction ID associated with your purchase from Sauna & Plunge for quick reference.
Account Information, including the email address and username linked to your Sauna & Plunge account.
Order Confirmation Email that contains details of your purchase, including date and amount paid.
Proof of Payment, such as a screenshot of your bank statement or payment method used at the time of purchase.
Details of the Service Used, specifying the date and time of your sauna session or any other service-related information.
Reason for Refund clearly articulated, explaining why you are requesting the refund.
Cancellation Policy documentation, if applicable, to reference how your case aligns with their policy.
Any Correspondence with customer service regarding the issue, providing context for your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Cards
Up to 7 working days
Bank Transfer
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Sauna & Plunge
At Sauna & Plunge, we strive to ensure our users have a satisfying experience with our services, which include a variety of wellness offerings such as sauna and plunge pool access. Understanding your rights and potential for refunds is important when managing your account and enjoying our services.
Refund eligibility may apply in specific scenarios related to your experiences and choices as a user:
Service Availability Issues: If a booked session is unexpectedly canceled or rescheduled by Sauna & Plunge, users may be eligible for a refund or credit for that session.
Unused Sessions: If you have pre-purchased a package of sessions and have not utilized them within the specified time frame, you may qualify for a refund upon request.
Membership Cancellation During Free Trial: If you subscribe to a membership that includes a free trial period, users can cancel within that period without charge. If you experience issues, you may be eligible for adjustments based on your trial experience.
Membership Downgrade Requests: Users seeking to downgrade their membership level may be eligible for a pro-rated refund on the difference in membership fees, depending on the terms outlined at the time of purchase.
Health and Safety Concerns: In situations where users may not be able to attend due to legitimate health issues, a refund request may apply under specific circumstances that meet our documentation requirements.
It's always advisable to review the specific terms and conditions related to your purchases, as individual account situations may affect eligibility. For any inquiries or to initiate a refund request, please contact our customer support for assistance.
Step-by-Step Process to Request Your Sauna & Plunge Refund Like a Pro
If you purchased through Sauna & Plunge.com:
Visit the Sauna & Plunge website and log into your account.
Navigate to the 'Account Settings' section, typically found in the upper right corner after logging in.
Locate and click on 'Billing History' or 'Subscriptions.'
Find the specific subscription or membership you wish to request a refund for.
Click on the 'Request Refund' button associated with that transaction.
In the message box, mention that you were not notified of the renewal and that the service was unused, if applicable.
Submit your request and wait for a confirmation email regarding your refund status.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find Sauna & Plunge in your list of active subscriptions.
Tap on it and select 'Cancel Subscription' first if cancellation is required.
Navigate back to the 'Subscriptions' page and tap 'Report a Problem' related to the Sauna & Plunge subscription.
Choose the appropriate issue type and state that the subscription renewed without notice.
Submit your report for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the upper left corner.
Select 'Subscriptions.'
Locate your Sauna & Plunge subscription.
Tap on 'Manage' and then 'Cancel Subscription.'
After cancellation, return to the main menu and scroll down to 'Account.'
Select 'Purchase History' and find the Sauna & Plunge charge.
Click on ‘Request a Refund’ and state that you wish to get a refund because the subscription was not utilized.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on 'Manage Account.'
Select 'Billing' from the menu options.
Find Sauna & Plunge in your list of subscriptions.
Click on 'Cancel Subscription' if necessary.
After canceling, scroll to the bottom of the page and click on 'Support.'
Navigate to the 'Contact Us' section.
Choose 'Request a Refund' and indicate that your subscription renewed without prior notice.
Complete the form to finalize your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to bring to your attention a billing situation that occurred on [Billing Date]: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached documentation for your reference. I would appreciate it if you could confirm the resolution of this matter within 3-5 business days.
Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This status indicates that your refund has been initiated but not yet processed. Please allow up to 3 business days for completion.
Processing
Your refund is currently being processed by our team.
This means we are reviewing your request. Refunds typically take 5-7 business days to finalize once in this status.
Refunded
Your refund has been successfully issued.
You will see this amount credited back to your original payment method within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your refund has been issued.
This indicates that only part of your payment was refunded. You may contact us for clarification on the remaining balance.
Completed
Your refund process is fully complete.
Your refund status is finalized, and the credit should appear in your account shortly.
Cancelled
Your refund request has been cancelled.
This may occur if the request was deemed invalid or not compliant with our policy. Contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Sauna & Plunge, customers may occasionally need to navigate refund requests due to various service-related situations. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Change: A user decided to switch from a monthly subscription to a quarterly one for better savings. After contacting customer service, they were able to get a refund for the unused portion of their monthly subscription, enabling a smooth transition to the new plan.
Service Interruption: A customer experienced a temporary disruption in access to the sauna facilities due to maintenance work. After reaching out for clarification, they successfully received a refund for the days affected, demonstrating Sauna & Plunge's commitment to customer satisfaction.
Class Cancellation: A member had signed up for a guided plunge session, which was unexpectedly canceled due to weather conditions. They promptly informed the support team and received a full refund for the class fee, honoring the user’s trust in the service.
Account Management Error: A user mistakenly renewed their annual membership while intending to pause their subscription. Upon contacting customer service, they were able to rectify the situation and receive a refund for the accidental renewal, ensuring that account management remains user-friendly.
The Easiest Way to Get a Sauna & Plunge Refund
If you're frustrated trying to get a refund from Sauna & Plunge—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Sauna & Plunge is simple and efficient when you know where to look. Here are specific tips to help you stay updated on your refund progress.
Check Your Email: Sauna & Plunge will send you an email confirmation once your refund has been processed. Look for an email titled 'Refund Confirmation' in your inbox, which will include estimated timelines for the refund to reflect in your account.
Utilize the Mobile App: If you have the Sauna & Plunge app, navigate to the 'Orders' section where you can view real-time updates on your refund status. Push notifications may also inform you about any changes or confirmations.
Visit Your Account Dashboard: Log into your account on the Sauna & Plunge website and go to the 'Order History' section. Here, you can track the status of your refund, including when it was initiated and expected completion dates.
Billing Section Insights: In your account settings, check the 'Billing' section. This area often provides detailed information about ongoing transactions, including any refunds that are currently processing.
Follow Up with Customer Support: If your refund seems delayed, reach out via the support chat option on the Sauna & Plunge website. Have your order number handy for quicker assistance.
FAQ
At Sauna & Plunge, we understand that life can get busy and cancellations might slip your mind. Unfortunately, we are unable to issue refunds for missed cancellations as our policy requires notice within a specific timeframe. We recommend reviewing our cancellation policy and setting reminders to help ensure your requests are made on time.
Refunds typically take 5 to 7 business days to process once approved. The exact time for the funds to appear in your account may vary based on your bank's processing times. We recommend checking with your financial institution if the refund has not appeared within that timeframe.
If you see a charge but do not have an active subscription, please first check your account settings for any related memberships or trial subscriptions. If you still have questions, reach out to our customer support team with the details of the charge, and we'll assist you in resolving the issue.
If you are unable to obtain a refund directly, consider reaching out to Sauna & Plunge's customer service team again for further assistance. You might also explore the option of escalating your query within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any communication related to your request may provide helpful context.
If Sauna & Plunge is unable to issue a refund, consider reviewing their refund policy for guidance on eligibility and procedures. You may also reach out to customer support again for further clarification or assistance regarding your specific situation. Additionally, double-check your account details to ensure that any relevant information is correctly submitted.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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