How to Get a Savvy Cal Refund

• Account Email: Ensure you have access to the email address associated with your Savvy Cal account.
• Transaction ID: Locate the transaction ID from the purchase confirmation email or within your account's billing history.
• Purchase Date: Note the date when the purchase was made, as this may be required for processing your refund.
• Reason for Refund: Be prepared to provide a clear explanation for the refund request, as Savvy Cal may require this.
• Subscription Plan Details: Identify which Savvy Cal plan you were subscribed to, as different plans might have varying refund policies.
• Proof of Payment: Gather any receipts or screenshots of the charge to help validate your request.
• Merge Links: If applicable, provide links to any scheduled events or meetings affected by the refund.
• Customer Support Interaction: If you've previously communicated with Savvy Cal's support regarding the issue, have those details ready to share.

*Working days are Monday to Friday, and don't include public holidays.

At Savvy Cal, users benefit from a subscription-based scheduling service designed to streamline appointment management. Understanding your rights regarding refunds is important, especially in relation to your account status and usage of our features. Users may find themselves in certain situations where they could be eligible for a refund based on specific criteria outlined by our policies.

Refund eligibility may apply in the following scenarios:

• Subscription Downgrade: If a user decides to downgrade their subscription plan before the next billing cycle, they may be eligible for a refund on the unused portion of their current subscription.
• Cancellation within Trial Period: Users who cancel their trial subscription within the specified trial period may qualify for a full refund of their initial payment, as they are not committing to the service long-term.
• Service Disruption: In the event of significant service disruptions that affect the usability of the platform, users may be eligible for a prorated refund depending on the duration of the disruption.
• Account Dissolution: If a user decides to discontinue their use of Savvy Cal and cancels their subscription, they might be eligible for a refund for any remaining subscription time, following the cancellation policy guidelines.
• Billing Errors: Users should review their billing statements. In instances where a billing error is identified that does not align with the agreed-upon subscription terms, a refund may be granted upon verification of the issue.

Each situation will be evaluated based on the specifics of the user’s account and the policies in place. We encourage users to review their account settings and reach out to our support team for clarification on any questions regarding their eligibility for a refund.

Real users of Savvy Cal often find themselves navigating subscription management issues, prompting them to seek refunds on occasion. Below are some specific scenarios where users successfully claimed refunds:

• Subscription Tier Misunderstanding: A user upgraded to a higher subscription tier to access additional features but later realized those features were not essential for their needs. After reaching out to support, they quickly received a refund for the difference in price when downgrading back to their original plan.
• Service Interruption: During a critical period, a user experienced a temporary outage that affected their scheduling capabilities. Concerned about missed appointments, they contacted customer support, who promptly offered a partial refund for the downtime, allowing the user to feel valued and compensated.
• Accidental Renewal: A user forgot to cancel their subscription before the renewal date. Upon contacting Savvy Cal with a request for a refund, explaining the oversight, support staff were understanding and issued a full refund for the most recent charge.
• Plan Change Inquiry: A user had questions about changing their plan mid-cycle and hesitated due to potential fees. After discussing their options with customer service, they decided to switch plans without incurring any additional charges, and Savvy Cal refunded the last payment as part of this transition.

Tracking your refund status with Savvy Cal is straightforward and efficient. Here’s how you can stay updated on your refund:

• Email Notifications: Savvy Cal sends out email updates regarding your refund status. Look for emails from Savvy Cal with the subject line "Refund Update" to get immediate information about your request.
• In-App Notifications: Keep an eye on in-app notifications. When you log into your Savvy Cal account, you may see alerts regarding your refund status directly on your dashboard for quick updates.
• Account Dashboard: Check the Billing Section of your Savvy Cal account to view any refunds in process. This area will provide detailed information about the status and amount of your refund.
• Order History: Visit your Order History in the account settings. Each transaction will show its current status, including any refunds that have been initiated.
• Timeframes Provided: When a refund is initiated, Savvy Cal typically provides an estimated timeframe. Keep an eye out for these details in your email updates and dashboard notifications.
• Customer Support: If you have any concerns or need further assistance, reach out to Savvy Cal’s customer support directly through the support section on the website, where you can submit a request or chat for real-time updates.