Many users often overlook billing matters until an unexpected charge catches them off guard, perhaps due to an automatic subscription renewal. This guide is designed to help you understand how refunds work with Scalable Capital Free Broker, who qualifies for these refunds, and the straightforward steps you can follow to request your money back efficiently. We aim to ensure that your experience is smooth and hassle-free, providing you with the information you need to manage your finances with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your Scalable Capital Free Broker account.
Transaction ID: The unique identifier for the transaction you are requesting a refund for, which can be found in your account statement.
Detailed Reason for Refund: A clear explanation of why you are requesting the refund, including any relevant circumstances or issues encountered.
Date of Transaction: The specific date when the transaction occurred to assist in processing your request more efficiently.
Proof of Transaction: Screenshots or documents showing the transaction details or confirmation of the order.
Service/Product Involved: Specify whether it pertains to a fund investment, trading fee, or other service provided by Scalable Capital.
Communications History: Any previous correspondence with customer support regarding the transaction or refund request, including support ticket numbers if available.
Consent to Terms: Acknowledgment that you understand the refund policy as outlined by Scalable Capital, which may include time limits and service fees.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Bank Transfer
3-5 working days
Credit Card
2-3 working days
PayPal
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Scalable Capital Free Broker
At Scalable Capital Free Broker, users have specific rights related to their accounts and transactions. Eligibility for refunds typically arises in various scenarios associated with service usage and account management. Understanding these circumstances is important to determine if a refund might be applicable based on your individual situation.
Below are situations specifically relevant to Scalable Capital Free Broker that may qualify for refunds:
Account Closure: If you have closed your investment account and there are remaining balances or fees due to the closure process, you may be eligible for a refund of any applicable fees that were charged during this transition.
Service Disruptions: In the rare event of service interruptions that prevent access to your account or hinder your ability to execute trades, you might inquire about potential compensation for impaired access to the platform.
Fee Adjustments: If there are changes to pricing structures or fee policies that directly affect your account after your initial agreement, you may want to review your eligibility for any adjustments or refunds based on these changes.
Refunds for Incorrectly Charged Fees: In instances where fees associated with your account do not align with the agreed-upon terms at the time of your account setup, you can check your eligibility for potential refunds relating to these charges.
Promotional Credits: If you were entitled to promotional credits or bonuses that were not applied to your account as expected, you may have the option to request a review for possible reimbursement of those promotional amounts.
Understanding these conditions can help clarify your rights as a user of Scalable Capital Free Broker's services. For any specific inquiries about your account or refund eligibility, it is recommended to reach out directly to Scalable Capital's customer service for guidance tailored to your situation.
Step-by-Step Process to Request Your Scalable Capital Free Broker Refund Like a Pro
If you purchased through Scalable Capital Free Broker.com:
\n\n
Visit the Scalable Capital Free Broker website and log in to your account.
\n
Navigate to your account settings or billing section.
\n
Locate the "Manage Subscriptions" option.
\n
Select the subscription you wish to request a refund for.
\n
Look for a "Request Refund" or "Report an Issue" link.
\n
When prompted to explain your refund request, mention that the subscription renewed without sufficient notice.
\n
Submit your request and note down any confirmation or tracking number provided.
\n\n
If you purchased through Apple:
\n\n
Open the Settings app on your device.
\n
Tap your Apple ID at the top of the screen.
\n
Select "Subscriptions" from the list.
\n
Find and select your Scalable Capital subscription.
\n
Tap on "Report a Problem" and follow the prompts.
\n
In the issue description, emphasize that the account was not actively used during the billing cycle.
\n
Submit your report for review.
\n\n
If you purchased through Google Play:
\n\n
Open the Google Play Store app.
\n
Tap on the profile icon in the top right corner.
\n
Select "Payments & Subscriptions" from the menu.
\n
Tap on "Subscriptions" and choose your Scalable Capital subscription.
\n
Select "Cancel Subscription" and proceed with the cancellation.
\n
Immediately navigate back to the subscription page and find "Request a Refund" or "Report a Problem".
\n
When asked for details, state that you did not receive any notification before the recent charge.
\n
Follow the prompts to submit your request.
\n\n
If you purchased through Roku:
\n\n
Go to the Roku website and sign in to your account.
\n
Select "My Account" from the menu.
\n
Scroll down to find "Manage Subscriptions".
\n
Locate the Scalable Capital Free Broker subscription.
\n
Click on "Cancel Subscription" to stop further charges.
\n
After cancellation, return to the subscription management page.
\n
Look for an option to "Request a Refund" or "Contact Support".
\n
Highlight that your account was inactive during the last billing period when you describe your refund issue.
\n
Submit your refund request or message.
\n
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Scalable Capital Free Broker for Refund
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund for the amount of [Amount].
Please find attached any relevant documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is waiting for approval. Processing may take up to 3 business days.
Processing
The refund is currently being processed by our team.
Your refund is under review, and you should see the funds returned within 5 business days.
Refunded
The refund has been successfully processed and initiated.
The funds have been returned to your account. Please allow up to 5 business days for them to appear.
Partially Refunded
A portion of the original transaction has been refunded.
You will receive a partial amount back. Check your account for details on the refund amount.
Completed
The refund process has been fully completed.
Your refund is resolved, and you should see the funds reflected in your account.
Canceled
The refund request has been canceled either by you or our team.
Your refund request will not be processed. If you believe this is an error, please reach out to customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Scalable Capital Free Broker, users occasionally need to navigate account management issues, leading to successful refund claims. Here are some realistic scenarios where users have successfully claimed refunds:
Subscription Change Error: A user intended to downgrade their subscription plan but accidentally selected an upgrade option. Upon noticing the mistake the next day, they quickly reached out to customer support to explain the situation, and their request for a refund was successfully processed.
Partial Service Interruption: During a scheduled maintenance period, a user experienced a temporary inability to access certain trading features. After reporting the issue, they were informed that as a goodwill gesture, a refund for a portion of the monthly fee would be issued, which the user promptly received.
Account Closure Refund: A user decided to close their account after evaluating their investment strategy. They had already paid the annual subscription fee but discovered they were eligible for a pro-rata refund for the unused portion of the service. Their refund was processed efficiently as part of the account closure procedure.
Billing Clarification: A user noticed an unexpected charge in their account statement and contacted support for clarification. After reviewing the details together, it was identified that the charge was for an outdated premium feature they no longer used. The user requested a refund for that charge, which was granted after confirming their current subscription status.
The Easiest Way to Get a Scalable Capital Free Broker Refund
If you're frustrated trying to get a refund from Scalable Capital Free Broker—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Scalable Capital Free Broker is simple and straightforward. Utilizing the right tools and resources provided by the platform can help you stay informed about your refund progress.
Check Email Updates: Scalable Capital sends out email notifications regarding your refund status. Make sure to check your inbox (and spam folder) for any updates from Scalable Capital regarding your refund.
Utilize the In-App Notifications: If you use the Scalable Capital mobile app, enable notifications to receive timely updates about your refund status directly on your device.
Visit the Account Dashboard: Log into your Scalable Capital account and navigate to the account dashboard. Here, you can find detailed information about your refund status and any relevant updates.
Review Order History: Go to the order history section of your Scalable Capital account; this section provides a comprehensive overview of your transactions, including pending refunds and their current status.
Check the Billing Section: The billing section in your account provides specific details about your payments and refunds, offering transparency about what to expect regarding your refund timeframes.
Contact Support: If you have questions about your refund, you can reach out to Scalable Capital’s customer support via the app or website for personalized assistance.
FAQ
If you forget to cancel your subscription before the renewal date, the payment will be processed as usual. Unfortunately, refunds for missed cancellations are typically not provided, so it's important to keep track of your subscription dates. For any specific inquiries or exceptional circumstances, please reach out to customer support for assistance.
Refunds typically take 3 to 5 business days to process and appear in your account, depending on your bank's processing times. Once initiated, the timeline may vary slightly based on the specific transaction details and financial institution involved.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions that may still be active. If everything appears correct and you still have questions regarding the charge, reach out to Scalable Capital's customer support for clarification and assistance.
If users are unable to secure a refund directly from Scalable Capital Free Broker, they may want to consider reaching out to customer service again for further assistance. Additionally, escalating the issue within the support system can sometimes yield different results. It may also be helpful for users to review their account details to ensure all information is accurate and up to date.
If Scalable Capital Free Broker declines to issue a refund, you may want to review their refund policy for guidance on eligibility. Consider reaching out to their customer support again for further clarification on your situation. Additionally, verifying your account details might help in understanding the status of your refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)