Unexpected charges can often catch users off guard, especially when it comes to subscriptions that renew automatically. This guide is designed to help you navigate Scaled AI LLC's refund process, detailing who qualifies for a refund and outlining the steps you need to follow to request your money back efficiently. By understanding how the refund system works, you can manage your billing concerns with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your registered email address and password handy to log into your Scaled AI account.
Project Details: Gather information about the specific project for which you are requesting a refund, including project name and ID.
Transaction ID: Locate the transaction ID associated with the payment to expedite the refund process.
Invoice or Payment Confirmation: Have any invoices or email confirmations of payment ready as proof of purchase.
Refund Reason: Clearly define and document the reason for the refund request, such as service delivery issues or quality concerns.
Service Agreement: Review the terms of service or agreement associated with your project to ensure your request aligns with their policies.
Communication Records: Compile any relevant communication you’ve had with Scaled AI regarding the issue, including emails or support tickets.
Supporting Documentation: Include any supporting documents or screenshots that substantiate your refund claim, such as delivery timelines or project results.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 business days
PayPal
3-5 business days
Bank Transfer
7-10 business days
Stripe
3-5 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Scaled AI LLC
At Scaled AI LLC, users engage with advanced AI solutions that are tailored to meet specific project requirements. Given the nature of our services, eligibility for refunds is primarily contingent upon specific account circumstances and the usage of the services provided. Understanding these factors can help users determine their potential refund eligibility.
Project Scope Changes: Users who experience significant changes in project scope after purchasing a service may review their options for adjustments to their billing.
Service Quality Issues: If users feel that the quality of the AI services provided does not meet the agreed specifications or standards as per the service contract, they may be eligible to discuss resolutions, which could include refunds.
Unused Services: Users who purchase credits or packages that remain unused within a specified timeframe outlined in their contract might explore options for refunds or service extensions.
Account Downgrades: Users who choose to downgrade their subscription level may have certain eligibility criteria to evaluate regarding any credits or refunds for the period of the higher subscription.
Billing Errors: In situations where a user detects discrepancies in billing, it is encouraged to review account details to verify and resolve any inconsistencies, which may include refund eligibility.
It is advisable for users to refer to their service agreement and reach out to customer support for personalized assistance related to these specific situations. This ensures that all inquiries regarding refunds are addressed appropriately based on individual circumstances.
Step-by-Step Process to Request Your Scaled AI LLC Refund Like a Pro
Log into your account using your registered email and password.
Navigate to the Account Settings section.
Select Billing from the options available.
Look for your recent transactions and identify the subscription you wish to refund.
Click on the Request Refund option next to the relevant charge.
In the message box, mention that the subscription renewed without notice.
Submit your request and monitor your email for any confirmation or follow-up.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top.
Select Subscriptions.
Locate the subscription to Scaled AI LLC and select it.
Tap on Report a Problem or Cancel Subscription.
Select Request Refund and choose an appropriate reason. Mention the account was unused.
Complete the process by following any additional prompts from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions.
Choose Subscriptions to find your item.
Tap on the respective subscription for Scaled AI LLC.
Select Manage and then click on Request a Refund.
In the form, convey that the subscription renewed unexpectedly.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Look under My Subscriptions to find your Scaled AI LLC subscription.
Click on I Want to Cancel.
After cancellation, follow up with support via Contact Us for a refund.
Explain that you were unaware of the renewal, emphasizing your unused account.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Scaled AI LLC for Refund
Script
Copy
Subject: Refund Request – Scaled AI LLC Account [Your Email]
Dear Scaled AI Support,
I hope this message finds you well.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
I kindly ask for confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified once the refund is being reviewed.
Processing
Your refund is currently being processed.
Please allow 3-5 business days for completion.
Refunded
The amount has been successfully refunded to your original payment method.
Check your account for the credited amount within 5-10 business days.
Partially Refunded
A portion of your refund has been processed.
You’ll receive the credited amount shortly; check your account for updates.
Completed
The refund has been fully processed and is finalized.
Your transaction is closed, and the funds are with you.
Cancelled
Your refund request has been canceled.
You may need to submit a new request if applicable.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Scaled AI LLC, users often navigate complex billing scenarios and service adjustments. Here are some real user scenarios where refunds were successfully claimed:
Subscription Downgrade: A user realized that their current subscription plan had features they no longer needed. After reaching out to customer support to downgrade their plan, they were informed that the billing transition allowed for a pro-rated refund on the unused portion of their previous subscription cycle.
Service Interruption: A client experienced a temporary service interruption during a crucial project phase. After notifying Scaled AI about the issue, they were granted a refund for the impacted days, ensuring they received compensation for the downtime.
Annual Plan Adjustment: After signing up for an annual plan, a user decided to switch to a monthly plan to better fit their evolving needs. Once the customer support team confirmed the change, they processed a refund for the remaining balance of the annual fee, allowing the user to only pay for the upcoming months.
Billing Inquiry: A user noticed a discrepancy in their billing after switching services within the platform. By contacting customer support for clarification, they were able to provide necessary details, leading to a swift adjustment and a refund for the overcharged amount.
The Easiest Way to Get a Scaled AI LLC Refund
If you're frustrated trying to get a refund from Scaled AI LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Scaled AI LLC is straightforward and efficient. Here's how you can stay updated on your refund progress:
Email Notifications: Keep an eye on your registered email for notifications regarding your refund. Scaled AI sends updates at each stage of the refund process, including confirmation when your refund request has been received and when the refund has been processed.
Account Dashboard: Log in to your Scaled AI account and navigate to the Billing section of your dashboard. Here, you can find detailed information about your refund status, including the date requested and expected processing times.
Order History: In your account settings, check the Order History tab. Each order will display its refund status, making it easy to track multiple refunds in one place.
In-App Notifications: If you use the Scaled AI mobile app, ensure notifications are enabled. The app provides real-time updates about your refund status directly within the app interface.
Refund Progress Details: Scaled AI provides specific information about your refund progress, including anticipated timelines and any potential issues that might delay processing. This transparency allows you to stay informed and plan accordingly.
FAQ
Refunds for missed cancellations are generally not provided, as users are responsible for managing their subscription timing. It's advisable to review the cancellation policy outlined on the Scale AI website for specific details and to ensure timely management of your account.
Refund processing times can vary depending on your bank or payment provider, typically taking between 5 to 10 business days to reflect in your account. Once the refund has been initiated by Scaled AI LLC, you will receive a confirmation notification for your records.
If you notice a charge but do not have an active subscription, please check your account for any previous subscriptions or trials that may have transitioned to a paid plan. If you find no active subscriptions, reach out to Scaled AI's customer support with the charge details for further assistance.
If you are unable to obtain a refund directly from Scaled AI LLC, consider reaching out to their customer service team again for further assistance. You can also explore the option of escalating your inquiry within their support system to ensure your concerns are adequately addressed. Additionally, reviewing your account details and previous communications may provide insights into the process.
If Scaled AI LLC refuses to issue a refund, consider reviewing their refund policy for specific guidelines on eligibility and the process. You may also reach out to their support team again for further clarification on your request. Additionally, double-check your account details to ensure that all necessary information was provided during your initial inquiry.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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