Many users only notice billing issues when an unexpected charge pops up, often related to automatic subscription renewals. This guide is designed to help you understand how refunds work with Scan Guru, including who qualifies for a refund and the straightforward steps to quickly request your money back. By following this guide, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your Scan guru account email and username.
Transaction ID: The unique ID associated with your purchase, found in your order confirmation email.
Purchase Details: Specific details about the service or product you are requesting a refund for, including date of purchase and type of service.
Reason for Refund: A detailed explanation outlining the reason for your refund request, adhering to Scan guru's refund policy.
Proof of Purchase: A copy of your receipt or invoice, if available, for verification of the transaction.
Customer Support Interactions: Documentation of any prior communications with Scan guru's support team regarding the issue.
Cancellation Confirmation: If applicable, confirmation of any previous cancellation requests submitted through Scan guru.
Software and Service Details: If applicable, any relevant information about the specific scans or services used that could affect the refund eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Google Pay
3-4 working days
Apple Pay
3-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Scan guru
At Scan Guru, we prioritize customer satisfaction and aim to provide clarity regarding our refund policy. Users may inquire about their eligibility for a refund based on specific service aspects and account management situations. This document outlines relevant scenarios in which users may qualify for a refund.
Service Non-Delivery: If a user has not received the service as promised within the projected delivery timeline, this situation might be eligible for a refund assessment.
Incorrect Service Provided: If the service delivered significantly differs from what was agreed upon, users may inquire about the potential for a refund.
Subscription Changes: Users who decide to upgrade or downgrade their subscription levels may want to review their account management for potential adjustments in billing, which could influence refund eligibility if not properly applied.
Trial Period Feedback: Users who participated in a trial period and feel that our service did not meet their expectations can examine their eligibility for a refund before the transition into a paid subscription.
Account Cancellation Timing: Refund inquiries may arise related to subscription plans where users need to understand the timing of their account cancellation in relation to the billing cycle.
Step-by-Step Process to Request Your Scan guru Refund Like a Pro
If you purchased through Scan guru.com:
Visit the Scan guru website and log in to your account.
Go to the Account Settings section.
Navigate to Billing & Subscriptions.
Click on the Transaction History to identify the specific charge you wish to request a refund for.
Select the charge and click on Request Refund.
In the refund request form, mention that the subscription renewed without notice.
Submit the request and check your email for any confirmation messages from Scan guru.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find the Scan guru subscription and tap on it.
Scroll down and select Report a Problem.
Choose Item didn't work as expected or a similar option.
Mention in the message that the account was unused, and you would like a refund.
Submit your report and check for follow-up in your email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) and select Account.
Select Purchase History.
Locate the Scan guru subscription charge.
Tap on the charge and select Report a Problem.
Choose Request a refund and follow the prompts.
In your message, mention that the subscription renewed without notice.
Submit the request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku Home Screen.
Navigate to Settings from the menu.
Select Account Linking and then Manage Subscriptions.
Find the Scan guru subscription.
Click on Manage Subscription and select Cancel Subscription.
After cancellation, navigate to Help or help.roku.com.
Use the Contact Us link to submit a refund request.
In your message, emphasize that the account was unused, and you would like a refund.
Submit your request and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Scan guru for Refund
Script
Copy
Subject: Refund Request – Scan guru Account [Your Email]
Dear Scan guru Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but hasn't been processed yet.
You may see this status for up to 3 business days while we review your request.
Processing
Your refund is being processed by our team.
This may take an additional 3-5 business days before completion, and you will be notified when it's done.
Refunded
Your refund has been successfully processed and the amount returned to your original payment method.
Funds should appear in your account within 5-7 business days depending on your bank.
Partially Refunded
A portion of your refund has been processed while the remainder is still pending.
Check your account for the refunded amount; the remaining will be processed shortly.
Completed
The refund process is complete, and all related funds have been returned.
You can now view the total refund amount in your payment account history.
Canceled
The refund request has been canceled by you or our team.
Please contact customer support if you believe this was done in error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Scan guru, users sometimes encounter situations where refunds become necessary due to various circumstances. Below are several common scenarios where users successfully claimed refunds, highlighting the seamless support provided by Scan guru.
Subscription Downgrade: A user decided to downgrade their subscription plan after realizing they weren’t utilizing all the features of their premium plan. After contacting Scan guru’s support team, they received a refund for the difference in pricing for the remaining month, ensuring they only paid for what they needed.
Accidental Purchase: A user accidentally renewed a subscription while trying to disable auto-renew. Upon noticing the charge, they reached out to the customer service team, which promptly issued a refund after confirming the user’s intention to switch off the renewal feature.
Service Interruption: During a planned maintenance period, a user experienced an unexpected service interruption that affected their usage of Scan guru. After notifying support, they received a refund for the downtime as a gesture of goodwill, reinforcing customer satisfaction.
Incorrect Billing: A user discovered that they were billed for a higher tier subscription they didn’t intend to subscribe to. After reaching out to support to clarify their billing history, they received a refund for the overcharge once it was confirmed that it was a clerical error in the billing details.
The Easiest Way to Get a Scan guru Refund
If you're frustrated trying to get a refund from Scan guru—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Scan Guru is straightforward and efficient thanks to our user-friendly systems. Here’s how you can keep tabs on your refund throughout the process:
Email Updates: Look for refund updates sent directly to your email. Scan Guru will communicate important information regarding the status of your refund, including when it has been processed and the expected timeframe for the funds to appear back in your account.
In-App Notifications: If you have the Scan Guru mobile app, enable notifications to receive instant updates about your refund. This feature ensures you never miss critical updates right on your device.
Account Dashboard: Log into your Scan Guru account and navigate to your Order History section. Here, you’ll find detailed information about each order, including the status of refunds. If your refund is pending, it will typically indicate the reason and the expected processing time.
Billing Section: Check the Billing section within your account settings. This area will show all transactions associated with your account, including any refunds issued, giving you a complete picture of your financial interactions with Scan Guru.
Refund Progress Updates: Within your order history, Scan Guru provides detailed updates regarding the progress of your refund, including timestamps for when it was initiated and when it was marked as completed.
FAQ
Refunds for subscriptions are generally issued only if the cancellation is processed before the billing date. If you forgot to cancel on time, we recommend reaching out to our customer support team to discuss your situation, as they may offer options based on individual circumstances.
Refund processing times can vary based on your payment method and financial institution. Typically, it takes 5 to 10 business days for the refund to appear in your account after it has been processed. If you have any concerns, please check with your bank for specific details regarding their processing times.
If you see a charge but do not have an active subscription, please first check your account for any previously active subscriptions that might have been overlooked. If you still believe the charge is incorrect, contact our customer support team through the website with the details of the transaction for further assistance.
If you're unable to secure a refund directly from Scan guru, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any applicable service agreements may provide clarity on your options.
If Scan Guru is unable to process your refund, consider reviewing their refund policy to ensure all criteria have been met. You may also reach out to their customer support team for further clarification on your request. Additionally, reviewing your account details and previous communications can help in understanding the situation better.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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