Unexpected charges can catch anyone off guard, especially if a subscription renews automatically without your immediate notice. This guide is designed to clarify how refunds work for Scanner ·, including who qualifies for a refund and the straightforward steps to request your money back without hassle. With clear information and guidance, you'll be equipped to navigate the refund process smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and password for login.
Transaction ID: The specific transaction ID for the purchase you wish to refund.
Order Number: Make sure to include the order number that was provided at the time of purchase.
Purchase Date: The date when the transaction was completed, for verification purposes.
Reason for Refund: A clear explanation of why you are requesting the refund, which aligns with Scanner ·'s policy.
Previous Correspondence: Any emails or messages exchanged with customer service regarding the issue.
Payment Method: Details of how you paid (credit card, PayPal, etc.) including the last four digits of the card used.
Screenshots: If applicable, any screenshots that demonstrate the issue (e.g., error messages, product issues).
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Scanner ·
At Scanner ·, users have specific rights regarding their subscription and potential refunds based on the nature of our digital services. Understanding your eligibility for refunds can help clarify any concerns regarding billing and account management. Below are the scenarios that might qualify for a refund:
Service Interruption: If you experience significant downtime or interruptions in service that impact your ability to use the product as intended, you may be eligible for a refund for that billing period.
Account Downgrade: When transitioning from a higher-tier subscription to a lower-tier option, any prepaid amount may qualify for a prorated refund based on the usage of services during the billing cycle.
Technical Issues: If you encounter persistent technical difficulties that prevent access to key features of the service, this may qualify for a refund during the period affected.
Service Not as Described: Should any discrepancies arise between the services offered and what was actually provided, a refund may be considered for the duration of the mismatch.
Billing Errors: Clarifications or adjustments in billing amounts that do not align with the terms of your subscription agreement may also be reviewed for potential refunds.
It is important to consult the specific terms of your subscription and reach out to our support team for more personalized assistance regarding your account.
Step-by-Step Process to Request Your Scanner · Refund Like a Pro
If you purchased through Scanner ·.com:
Visit the Scanner ·.com website and scroll down to the bottom of the page.
Click on the 'Help Center' link in the footer menu.
Select 'Memberships' from the list of topics.
Choose the option for 'Request a Refund'.
Fill out the refund request form, ensuring to include your account details and transaction ID.
Clearly mention that your subscription renewed without notice.
In the comments section, emphasize that your account was unused for the duration of the subscription.
Submit the form and await confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Locate and select your subscription for Scanner ·.
Tap 'Cancel Subscription' if you haven't done this already.
Open the App Store and tap on your profile picture in the upper right corner.
Select 'Purchased' and then find the Scanner · purchase.
Type a note that the subscription renewed unexpectedly.
In the request for a refund, highlight your lack of usage of the service.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu (three horizontal lines) in the upper-left corner.
Select 'Subscriptions'.
Find and tap on your Scanner · subscription.
Tap 'Cancel Subscription'.
Return to the menu and tap 'Account'.
Select 'Purchase history'.
Locate your Scanner · transaction.
Mention that the subscription renewed without prior notice.
Emphasize that your account was not active during the billing period.
Request a refund for the transaction.
If you purchased through Roku:
Go to Roku.com and log into your account.
Click on 'Manage Your Account'.
Select 'Subscriptions' to see your active services.
Locate the Scanner · subscription and click 'Cancel Subscription'.
After cancellation, visit the 'Support' section on the website.
Scroll to the 'Refund Requests' form and fill it out.
State that the subscription renewed without adequate notice.
Clarify that you did not utilize the subscription during this period.
Submit your refund request and wait for acknowledgment via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Please find attached documentation to support my request.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
This means your request is in the queue for review. You will receive an update within 3 business days.
Processing
Your refund is currently being processed by our team.
This indicates that the review is underway, and you can expect a resolution shortly, typically within 5 business days.
Refunded
Your refund has been successfully issued back to your original payment method.
This means the funds have been credited back to you. Allow 3-5 business days for it to reflect in your account.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive a partial amount back. Check your email for details on the refund breakdown.
Completed
All aspects of your refund request have been finalized.
Your transaction is fully resolved, and no further action is required on your part.
Canceled
Your refund request has been canceled.
If you did not initiate this cancellation, please contact our support team for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Scanner · is dedicated to providing users with easy access to digital scanning services. Here are some real-life scenarios where users successfully claimed refunds for various situations:
Subscription Renewal Confusion: A user realized they were charged for a subscription renewal after they had intended to switch to a lower-tier plan. After contacting customer support with a clarification request, they successfully received a refund for the difference, allowing them to adjust their plan accordingly.
Accidental Feature Add-On: A customer initially signed up for the basic scanning package but accidentally added a premium feature during the checkout process. Upon reaching out to Scanner ·’s support team, they provided evidence of their intended purchase, and the team promptly issued a refund for the additional feature.
Service Interruption: A user experienced an unexpected service outage that lasted longer than anticipated. They contacted support for assistance and, upon verifying the downtime, received a prorated refund for the days the service was unavailable, ensuring their satisfaction amidst the inconvenience.
Billing Inquiry on Charges: After reviewing their account, a customer noticed an unexpected charge that seemed to stem from an upgrade they didn’t authorize. By inquiring through customer service, they were able to clarify their account activity, leading to a successful refund after a thorough review of their billing history.
The Easiest Way to Get a Scanner · Refund
If you're frustrated trying to get a refund from Scanner ·—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Scanner · is streamlined and efficient, ensuring that you stay informed every step of the way. Here are some specific ways to track your refund:
Email Updates: Keep an eye on your inbox for emails from Scanner ·. These emails will provide notifications whenever there is an update on your refund status, including confirmation of processing and expected timelines.
In-App Notifications: If you have the Scanner · app, enable push notifications to receive real-time updates about your refund. This ensures that you won’t miss out on any important information even when you’re on the go.
Account Dashboard: Log into your Scanner · account and navigate to the Order History section. Here, you can view detailed information regarding your recent transactions and their respective refund statuses.
Billing Section: Check the Billing section of your account settings. This area provides specific details about your refunds, including amounts and timelines for processing.
Refund Progress Information: Scanner · provides comprehensive information about your refund’s progress, including stages like "requested", "processing", and "completed". You can view these stages directly in your order history.
Customer Support: If you need additional assistance, Scanner ·’s customer support can help clarify your refund status. Use the support chat feature in your account for quick responses.
FAQ
Refunds for subscriptions are generally only issued if the cancellation occurs before the billing date. If you missed the cancellation window, we recommend reviewing our refund policy or contacting our support team for assistance. We strive to provide the best guidance in these situations.
Refund processing times can vary depending on your financial institution, but typically, it may take 5 to 10 business days for the refund to appear in your account after it has been processed. Please allow this time for your bank to complete the transaction.
If you see a charge but don’t have an active subscription, please first check your account details on our website to ensure there are no overlooked subscriptions. If you still have questions or concerns, reach out to our customer support team for assistance in resolving the issue.
If you're unable to receive a refund directly from Scanner ·, consider reaching out to their customer service once more for additional assistance. You might also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide further insights into available options.
If Scanner · refuses to issue a refund, you may want to carefully review their refund policy to understand the criteria for eligibility. Additionally, consider reaching out to customer support again for further clarification or to explore alternative resolutions. It may also be helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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