For many users, billing often becomes a concern only when an unexpected charge appears—perhaps due to an automatic subscription renewal. This guide is designed to help you understand how refunds work at Scent Thief, including eligibility criteria and the straightforward steps to request your money back promptly. With clear information and guidance, you’ll navigate the refund process with ease, ensuring you have the support you need.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order ID provided in the confirmation email after your purchase.
Purchase Date: Have the specific date when the transaction was completed to reference in your refund request.
Product Details: Gather information about the specific scent or product you wish to return, including the name and SKU.
Reason for Refund: Prepare a clear description of the reason for the refund, whether it be scent dissatisfaction, shipping issues, or product defects.
Proof of Purchase: Keep your email confirmation or receipt ready as evidence of your transaction.
Account Information: Ensure you have access to the account linked to your purchase for verification purposes.
Photos of the Product: If applicable, take clear images of the product showing its condition or packaging to support your claim.
Email Correspondence: If you've had previous communications regarding your issue, retain these emails for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Gift Cards
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Scent Thief
At Scent Thief, we strive to provide exceptional experiences through our curated scent subscriptions and individual fragrance purchases. Our refund eligibility criteria are designed to address the unique nature of our products while ensuring customer satisfaction. Understanding your rights regarding refunds can help clarify your options based on your individual situation.
Here are some situations relevant to Scent Thief that may qualify for refunds:
Product Quality Issues: If a fragrance product does not meet your quality expectations due to defects or issues with the formulation, you might be eligible for a refund.
Subscription Changes: If you experience billing discrepancies linked to changes in your subscription plan, such as an incorrect charge for your selected subscription tier, this may qualify for a refund.
Cancellation and Request Timing: If you cancel your subscription within the designated timeframe and notice a charge for the next billing cycle, you may be eligible for a refund for that amount.
Missing or Incomplete Orders: If your order arrives with missing items or is incomplete, you may be eligible for a refund for the omitted products.
Order Errors: In cases where the items received differ from what was ordered, you could qualify for a refund based on the nature of the error.
For comprehensive assistance tailored to your specific circumstances, please reach out to Scent Thief’s customer service team, who can guide you through the refund process and clarify any billing inquiries you may have.
Step-by-Step Process to Request Your Scent Thief Refund Like a Pro
If you purchased through ScentThief.com:
Go to the Scent Thief website.
Scroll to the bottom of the page and click on "Contact Us".
Select "Customer Service" from the footer options.
Fill out the contact form, providing your account details.
In the message box, state that you’d like a refund for your recent subscription.
Mention if the subscription renewed without notice.
Emphasize that the account was not used during the billing cycle.
Submit the contact form and wait for a response from customer service.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions".
Find your Scent Thief subscription in the list and tap on it.
Select "Cancel Subscription" to stop future charges.
Go back to the main Settings and scroll down to "Support".
Tap on "Get Support", then select "Billing & Subscriptions".
Request a refund through the provided options.
Mention you were unaware of the subscription renewal date.
State that the service was not used as intended.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find your Scent Thief subscription.
Tap on Cancel Subscription.
After cancellation, tap on Request a Refund in the same menu.
Select your reason for the refund from the provided options.
Indicate that you were charged unexpectedly.
Clarify if it was never used during the last billing period.
If you purchased through Roku:
Access the Roku device and go to the Home screen.
Scroll down and select Streaming Channels.
Go to Manage subscriptions in the profile menu.
Select your Scent Thief subscription from the list.
Click on Cancel Subscription.
Visit the Roku website and log in to your account.
Go to the Help Center and look for billing issues.
Follow the instructions to submit a refund request.
Explain that the subscription auto-renewed without your knowledge.
Mention that the service was not utilized during the past billing cycle.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account. The details regarding the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I kindly ask for confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Expect to see an update within 3-5 business days.
Processing
Your refund is currently being reviewed and processed.
This may take up to 5 business days, so please be patient.
Refunded
Your refund has been successfully processed and completed.
The amount will reflect in your account within 3-7 business days.
Partially Refunded
Only a portion of your refund request has been approved.
The remaining balance will not be refunded, typically due to shipping fees.
Completed
All aspects of your refund are finalized.
You will receive a confirmation email with details.
Cancelled
Your refund request has been cancelled, either by you or due to eligibility issues.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Scent Thief, users appreciate the personalized scent experiences and flexible subscription models. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Pause Issues: Jane wanted to pause her monthly subscription due to a lengthy travel schedule. After exploring her account settings, she mistakenly missed the pause cutoff date. Upon contacting Scent Thief's customer service, she explained the situation, and they promptly issued a refund for the missed month to accommodate her travel plans.
Misordered Scent Profile: Mark accidentally selected a scent profile that did not align with his preferences during his last order. Scent Thief allowed for easy returns, and after reaching out to their support, he shared his feedback. They arranged a return for the misordered profile and processed a refund, demonstrating their commitment to customer satisfaction.
Delivery Delay Resolution: Lisa faced a delay with a recent scent delivery that was part of her seasonal subscription. After inquiring about the status, Scent Thief acknowledged the shipping issue and issued a refund for the month while also ensuring her next shipment remained on track, prioritizing her experience.
Gift Subscription Confusion: Alex gifted a Scent Thief subscription but later realized it had automatically renewed without his consent. When he contacted Scent Thief regarding the renewal, the team swiftly issued a refund and clarified the subscription settings, allowing him to manage future gifts effectively.
The Easiest Way to Get a Scent Thief Refund
If you're frustrated trying to get a refund from Scent Thief—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Scent Thief is straightforward and convenient. Here are some efficient ways to stay updated on your refund progress:
Email Updates: Scent Thief sends automatic email notifications whenever there are updates regarding your refund. Check your inbox for emails titled "Refund Status Update" or similar terms to stay informed.
Account Dashboard: Log into your Scent Thief account and navigate to the Order History section. Here, you can view the current status of your refund requests, including any pending or completed refunds.
In-App Notifications: If you're using the Scent Thief mobile app, enable notifications to receive real-time updates about your refund status directly on your phone.
Billing Section: Your refund progress can also be tracked in the Billing section of your account settings. This area details all transactions, including refunds, showing completion dates and amounts refunded.
Customer Support: If you have specific questions or concerns about your refund that aren't addressed in your account, you can reach out to Scent Thief's customer support team for personalized assistance.
FAQ
If you forget to cancel your subscription on time, refunds for that period are typically not provided, as charges are processed automatically according to the terms outlined in your subscription. However, we recommend reaching out to our customer service team to discuss your situation, as they may be able to assist you further.
Refunds typically take 3-5 business days to process after being initiated. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account. We appreciate your patience during this process.
If you see a charge but do not have an active subscription, please check your account for any recent orders or trial subscriptions you might have signed up for. To resolve the issue, contact our customer service team through the support section on our website with your order details, and they will assist you in clarifying the charge.
If you are unable to secure a refund directly from Scent Thief, consider contacting customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and purchase history might provide further insights or options.
If Scent Thief refuses to issue a refund, you can review their refund policy for further details on eligibility. Additionally, contacting their customer support again may provide more clarity or alternative solutions. It's also helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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