How to Get a SCENTNITY Refund

• Order Number: Have your unique order ID ready, which can be found in your confirmation email.
• Purchase Date: Note the date when the transaction was made to verify eligibility for a refund.
• Payment Method: Be prepared to provide details of the payment method used, such as the card type and last four digits.
• Shipping Confirmation: Include shipping details, such as tracking numbers, if applicable.
• Product Information: Clearly state which products you are seeking a refund for, including their names and quantities.
• Reason for Refund: Write a brief explanation of why you are requesting a refund, as this may be required.
• Account Information: If applicable, have your SCENTNITY account login details ready for verification.
• Photos of Product: Take clear photos of the product if it is damaged or not as described to support your claim.
• Customer Service Communication: Document any previous correspondence with SCENTNITY regarding your refund request.
• Return Authorization: If required, ensure you have an authorization document for the return process, if applicable.

At SCENTNITY, we value our users and strive to provide a transparent understanding of your rights regarding eligibility for refunds. SCENTNITY specializes in curating and shipping personalized fragrance experiences through a subscription service model. To ensure customer satisfaction, we have established specific circumstances under which users might be eligible for refunds or adjustments for their subscriptions.

The following situations may qualify for refunds within the SCENTNITY service framework:

• Product Quality Issues: If a fragrance received is defective, damaged, or not as described, users may be eligible for a refund. This ensures that all customers receive products that meet our quality standards.
• Wrong Item Received: If a user receives an incorrect item due to an order fulfillment error, this may qualify for a refund or a replacement at no additional cost.
• Subscription Cancellation: Users who cancel their subscriptions may qualify for a refund for any unused portion of their subscription period, depending on the timing of the cancellation in relation to the billing cycle.
• Delivery Issues: In cases where a product is lost in transit and cannot be delivered, users may be eligible for a refund or a replacement shipment.
• Feedback and Reviews: Users may also provide feedback regarding their experience with a product. If the feedback aligns with our customer satisfaction criteria and leads to a quality assurance review, it may result in a potential adjustment of charges.

For all inquiries related to refunds or service eligibility, we encourage users to review their account settings and reach out directly to our customer service team for assistance tailored to their individual scenarios.

At SCENTNITY, our users have experienced various situations where they successfully claimed refunds. Below are a few scenarios that illustrate common refund situations specific to our services.

• Subscription Change: After deciding to switch from a monthly to a quarterly subscription to save on costs, a user realized they were accidentally charged for the next month. They contacted customer support, provided their account details, and received a prompt refund for the recent charge.
• Product Availability Issue: A customer ordered a limited-edition fragrance but was later notified that it was out of stock. After reaching out to customer service, they were offered a full refund and recommended alternatives that were in stock, resulting in a smooth resolution.
• Service Interruption: A user experienced a temporary disruption in accessing their fragrance subscription account due to maintenance. Upon contacting support, they were informed of a credit being applied to their account for the inconvenience, effectively refunding a portion of the recent charge.
• Wrong Item Received: A customer accidentally received the wrong scent in their latest order. They quickly reached out, provided the necessary order information, and after confirming the mix-up, SCENTNITY processed a full refund while facilitating the correct item’s shipment.

Tracking your refund status at SCENTNITY is straightforward and efficient. To ensure you stay informed about your refund process, follow these specialized tips tailored for SCENTNITY customers:

• Email Notifications: Look out for email updates from SCENTNITY regarding your refund status. These emails will provide detailed information about the stages of your refund, including confirmation when your request has been processed.
• Account Dashboard: Log in to your SCENTNITY account and navigate to your Order History section. Here, you can find a comprehensive overview of your refund requests and their current status.
• In-App Notifications: If you are using the SCENTNITY mobile app, check the notifications tab for real-time updates on your refund status. This feature ensures you won’t miss any important information regarding your refund.
• Billing Section: Access the Billing section within your account settings to view details related to your refund transactions. This area provides a timeline for your refund and any pertinent notes from SCENTNITY’s support team.
• Detailed Progress Updates: Each refund status update in your account will typically include what stage your refund is in, such as “Processing,” “Approved,” or “Refunded”, along with estimated timelines for when you can expect your funds to be back in your account.
• Customer Support: If you need additional assistance tracking your refund, contact SCENTNITY’s customer support. They can provide personalized updates and help clarify any questions you may have about your refund status.