It's common for users to overlook billing details until they encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with ScholarAI and help you navigate the process smoothly. Here, you'll find information on eligibility for refunds and step-by-step instructions to request your money back quickly and efficiently. We want to ensure you have all the tools you need for a seamless experience.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address used for ScholarAI.
Transaction ID: The specific transaction ID associated with the purchase or subscription you wish to refund.
Subscription Details: If applicable, include details of the plan you're subscribed to, such as the plan name and duration.
Purchase Date: The exact date when the service or product was purchased.
Payment Method: Information about the payment method used, such as credit card details or PayPal account.
Reason for Refund: A clear explanation of why you are requesting the refund, including any specific issues encountered.
Proof of Purchase: A digital or physical copy of your receipt or invoice received at the time of purchase.
Correspondence History: Any previous communication or correspondence with ScholarAI related to the issue, including support ticket numbers.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ScholarAI
At ScholarAI, we prioritize user satisfaction and transparency regarding our services and subscription options. Users of ScholarAI have specific rights related to refunds, which may apply under certain circumstances within our subscription-based model. Understanding what situations might qualify for a refund can help manage your account effectively.
Subscription Cancellation: If you cancel your subscription during a billing cycle, you may still have access to the service until the end of that cycle. Refund eligibility in this scenario may depend on whether you are within the specified refund period outlined in our policy.
Service Availability: In cases where ScholarAI services are temporarily unavailable due to technical issues, you may be eligible for a refund for that billing period, contingent on the duration and impact of the service interruption.
Service Misalignment: If the service provided does not align with the features described at the time of subscription or our service agreements, this may be considered for a refund request on a case-by-case basis.
Billing Issues: Users encountering unexpected charges should review their subscription details thoroughly. Clarifications regarding billing discrepancies might inform whether a refund could apply for that billing cycle.
Usage Limitations: In instances where your account usage exceeds planned service limits, and this impacts functionality, you may inquire about potential adjustments or credits that could apply towards future billing.
We encourage users to reach out to our support team for personalized assistance regarding any refund inquiries. Our goal is to ensure clarity and satisfaction with the services provided by ScholarAI.
Step-by-Step Process to Request Your ScholarAI Refund Like a Pro
If you purchased through ScholarAI.com:
Visit the ScholarAI website and log in to your account.
Navigate to the Account Settings by clicking on your profile icon.
Select Billing from the menu options.
Look for the section labeled Previous Charges or Subscriptions.
Identify the transaction you wish to request a refund for and click on Request Refund.
In your refund request, mention that the subscription renewed without prior notice.
Submit the request and check your email for confirmation and further instructions.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your ScholarAI subscription.
Scroll down and choose Report a Problem.
Select Request a Refund and provide details about the issue.
Emphasize that your account was unused and you’re seeking a refund.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the Menu icon (three horizontal lines) and select Account.
Go to Purchase History to find the ScholarAI charge.
Tap on the transaction and select Refund.
Explain that the renewal happened without notice and you wish to request a refund.
Submit your request and monitor your email for any updates.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage Your Subscription from the Account menu.
Find the ScholarAI subscription under the Active Subscriptions.
Select Billing History to locate the charge.
Click on Request a Refund next to the relevant transaction.
In your request, mention that you were unaware of the renewal date.
Submit the request and follow any further prompts provided.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My account has been billed on [Billing Date] and I would like to provide the following information: [describe reason].
As such, I would like to request a refund of [Amount].
Please find attached documentation for your review, if applicable.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
The refund process has started, and you will be notified once it moves to the next stage.
Processing
Your refund is currently being processed by our team.
Generally takes 3-5 business days; please wait for confirmation.
Refunded
Your refund has been successfully issued.
The amount will appear in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed.
You will receive a portion of the original amount; details will be provided in your email.
Completed
The refund process is finalized.
Thank you for your patience! Your refund is now complete.
Canceled
Your refund request has been canceled.
If you believe this was a mistake, please contact our support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Real User Scenarios: When and How Refunds Were Successfully Claimed
A user realized that they had selected the wrong subscription plan while signing up at ScholarAI. After contacting customer support for clarification, they were able to easily switch to their intended plan and receive a refund for the difference in pricing.
After opting for a premium service trial, a student decided it was not the right fit for their needs. They promptly reached out to ScholarAI's support team, who promptly processed a refund for the unused portion of their subscription after confirming the cancellation was made within the trial period.
A researcher faced a temporary issue with accessing ScholarAI's resources due to credential mismatch. Upon resolving the problem, they contacted support, who were able to offer a pro-rated refund for the time they were unable to utilize the service due to this account management issue.
A faculty member mistakenly purchased a subscription for an individual account instead of the institutional plan their school offered. After identifying the error, they communicated with ScholarAI’s customer support, who facilitated the correct subscription transition and issued a refund for the individual account in the process.
The Easiest Way to Get a ScholarAI Refund
If you're frustrated trying to get a refund from ScholarAI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ScholarAI is straightforward and efficient. By using the tools and features provided, you can stay informed about your refund journey. Follow these tips to easily check the status of your refund.
Email Notifications: ScholarAI sends personalized email updates regarding your refund status. Look for emails from support@scholarai.io in your inbox, which will provide details about each stage of your refund process.
In-App Notifications: Open the ScholarAI app to access in-app notifications. This is where you’ll receive real-time updates about your refund status directly on your dashboard.
Account Dashboard: Log into your ScholarAI account and navigate to the Billing Section under your account settings. Here, you will find a list of your recent transactions, including any pending refunds.
Order History: Go to the Order History tab in your ScholarAI account to view specific information about your past purchases and their refund statuses. Each order will indicate if a refund has been initiated or processed.
Refund Progress Updates: ScholarAI provides detailed updates on the refund process, including when the refund is initiated, processed, and completed. Look for these updates in both your email and account dashboard.
Customer Support: If you have further questions about your refund status, you can reach out to ScholarAI’s customer support via the Help Center for personalized assistance.
FAQ
Refunds for missed cancellation deadlines are generally not provided, as users are typically responsible for managing their subscription timelines. However, we encourage users to reach out to our support team to discuss their individual circumstances, and we will do our best to assist you.
Refunds from ScholarAI typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once initiated, you'll receive a confirmation, and the funds should appear in your account within the specified timeframe.
If you see a charge but don't have an active subscription, please check your account for any previous subscriptions that may still be active. If you still believe there’s an error, you can reach out to our support team at support@scholarai.io for assistance, and they will help clarify the situation.
If you're unable to receive a refund directly from ScholarAI, consider reaching out to customer service again for additional assistance. You may also explore escalating your request within ScholarAI's support system or reviewing your account details to ensure everything is in order. This can sometimes provide clarity on your situation.
If ScholarAI refuses to issue a refund, consider reviewing their refund policy to ensure you understand the terms. You may also want to contact their support team again for clarification or to discuss your situation further. Additionally, check your account details to confirm any relevant information that may assist in your inquiry.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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