Many users often overlook billing until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with Screen Stars Best, ensuring that you know who is eligible and the steps necessary to request your money back promptly. By following our straightforward process, you can navigate the refund system with ease and confidence. Let’s help you understand the next steps to address any concerns you may have.
What You Should Prepare Before Applying For Refund
Order Number: Gather your unique order number, which can be found in your confirmation email or online account.
Purchase Date: Note the date of purchase for reference during the refund process.
Payment Method: Have details of the payment method used ready, including credit card information if applicable.
Item Details: Specify the items you wish to return, along with their sizes and colors.
Reason for Return: Clearly outline your reason for the return (defective item, incorrect size, etc.).
Photos: Take clear images of the item, especially if it is damaged or not as described, to support your request.
Shipping Confirmation: Include any shipping tracking information if the item has been sent back.
Communication History: Keep records of any correspondence with customer support related to the refund.
Returning Merchandise: Ensure the item is in its original packaging, unworn, and with tags attached if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Cards
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Screen Stars Best
At Screen Stars Best, users have specific rights related to their purchases, along with situations that may qualify them for refunds. The merchant specializes in custom apparel and merchandise, so understanding the criteria for refunds is essential for customers who might encounter issues with their orders or services. It’s important to note that while Screen Stars Best strives to meet customer expectations, circumstances can arise that warrant a review of eligibility for refunds.
Customers may find themselves in the following situations where they could be eligible for a refund:
Incorrect Order Fulfillment: If the received item does not match the order specifications (e.g., wrong size or color), users may inquire about a possible refund.
Defective Merchandise: If a product is received with defects or damage, customers can check if their situation qualifies for a return or refund.
Order Cancellation Within Policies: Users who cancel their orders within specified time frames outlined by the merchant may be eligible for a refund.
Order Not Received: If an order is confirmed but not received by the customer within the expected delivery timeframe, a refund request could be considered.
Account Management Issues: Customers who face billing discrepancies related to their accounts may seek clarification or resolution that could involve a refund.
For any inquiries regarding eligibility for a refund, customers are encouraged to review their order confirmation details and contact customer service for assistance.
Step-by-Step Process to Request Your Screen Stars Best Refund Like a Pro
If you purchased through Screen Stars Best.com:
Visit westsidemerchandising.com and log into your account.
Navigate to the Account Settings section.
Click on Billing History to locate the recent charge.
Select the transaction in question, and click on Request Refund.
In the message box, mention that the subscription renewed without notice and you were unaware of the charges.
Submit your refund request and keep an eye on your email for a confirmation message.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and choose your Screen Stars Best subscription.
Tap on Report a Problem and select Request a Refund.
In the message field, emphasize that the account was unused and you wish to stop future billing.
Submit your request and check for an email confirmation from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon and select Subscriptions.
Find your Screen Stars Best subscription, and tap on it.
Click on Cancel Subscription to stop future payments.
Return to the subscription page, and tap on Report a Problem.
Mention that the subscription renewed unexpectedly and request a refund.
Submit your request and look for a confirmation email from Google.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to Your Account and click on Manage Your Subscriptions.
Find the Screen Stars Best subscription.
Click on Cancel Subscription to prevent any future charges.
On the same page, look for an option to Contact Support.
Explain in your message that you are requesting a refund due to a surprise renewal charge.
Submit the support request and await a response in your email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Screen Stars Best for Refund
Script
Copy
Subject: Refund Request – Screen Stars Best Account [Your Email]
Dear Screen Stars Best Customer Service,
I hope this message finds you well.
I would like to request a refund in the amount of [Amount] due to [describe reason].
If applicable, I have attached the necessary documentation to support my request.
I would greatly appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but is awaiting approval.
Please allow up to 3 business days for your request to be reviewed.
Processing
Your refund has been approved and is currently being processed.
Expect your funds to be returned to your account within 5-7 business days.
Refunded
Your refund has been successfully completed and funds have been returned.
Check your account for the refunded amount; this process can take several days based on your bank.
Partially Refunded
Only a portion of your total order has been refunded.
Review your transaction details for specific refunded items and amounts.
Completed
The refund process is finished, and all actions have been finalized.
Your account has been credited, and no further action is needed.
Canceled
Your refund request has been canceled, possibly due to exceeding time limits or lack of action.
If you believe this is in error, please contact customer service for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds at Screen Stars Best can arise from various scenarios that reflect the unique offerings of their services. Below are some realistic user experiences where refunds were successfully claimed.
Subscription Overlap: A user realized they had inadvertently subscribed to a second plan while managing their account. After reaching out to customer service for clarification on their subscription status, they were able to cancel the overlapping subscription and received a refund for the unused portion of the service.
Incorrect Order Size: A customer ordered a set of custom screen prints but mistakenly selected the wrong size for one of the items. Upon contacting Screen Stars Best's support team, they were guided through the return process, and a refund was issued for the incorrectly sized product.
Missing Shipment: A customer reported that their order had not arrived by the expected delivery date. The support team investigated and confirmed the issue was with the shipping carrier. They processed a full refund for the purchase, ensuring the customer could reorder the items without hassle.
Service Interruption: Due to unforeseen technical issues, a user experienced a significant disruption in their access to design software provided by Screen Stars Best. After notifying customer support about the downtime, they received a refund for the period during which the service was unavailable, demonstrating the company's commitment to customer satisfaction.
The Easiest Way to Get a Screen Stars Best Refund
If you're frustrated trying to get a refund from Screen Stars Best—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Screen Stars Best is straightforward and user-friendly. By utilizing the available tools and methods, you can stay updated on your refund progress efficiently.
Email Notifications: Once you initiate a refund, Screen Stars Best will send you an email confirmation. This email will provide you with initial details about your refund request, including the expected processing time. Keep an eye on your inbox for updates regarding any changes to your refund status.
Account Dashboard: Log in to your Screen Stars Best account and navigate to your Order History. Here, you can find your recent transactions along with their respective refund statuses. Each order will display a label indicating whether it is pending, processed, or completed.
Mobile App Notifications: If you’re using the Screen Stars Best mobile app, make sure to enable notifications. Updates regarding your refund will be pushed directly to your device, allowing you to track the status without needing to check manually.
Billing Section: Visit the Billing Section of your account to monitor any credits or refunds that have been applied. This section gives you a comprehensive view of all financial transactions, including those related to your refunds.
Customer Support: If you have questions about your refund status, reach out to the Screen Stars Best customer support team. They can provide detailed information about your refund progress, including any additional steps you may need to take.
FAQ
Refunds for subscriptions that were not canceled in time are typically not issued, as the billing cycle is based on the terms agreed upon during sign-up. It’s important to review our cancellation policy and ensure cancellations are made before the next billing date. For any specific concerns, please reach out to our customer service team for assistance.
Refunds typically take 5 to 10 business days to process after your request has been approved. The time it takes for the funds to appear in your account can vary depending on your bank or payment provider. If you have any concerns about the status of your refund, it's best to reach out to customer service for assistance.
If you see a charge but do not have an active subscription, please check your account for any associated orders or previous subscriptions. If you need further assistance, contact our customer support team with your transaction details so we can help resolve any discrepancies.
If you're unable to receive a refund directly from Screen Stars Best, consider reaching out to their customer service for further assistance. Additionally, you may want to explore escalating your query within their support system to ensure it is addressed appropriately. Reviewing your account details for any specific guidance or policies related to refunds might also be helpful.
If Screen Stars Best has declined your request for a refund, consider reviewing their refund policy to ensure all criteria were met. You can also try reaching out to their customer support team again for further clarification or assistance. Additionally, check your account details to confirm transaction information, which may help in addressing your concern.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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