Billing for subscriptions can often slip our minds until an unexpected charge appears, particularly with services like Screen Time Plus. This guide is designed to help you navigate the refund process seamlessly, detailing who is eligible for refunds and providing step-by-step instructions to request your money back swiftly. With a clear understanding of how refunds work, you can manage your account with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your Screen Time Plus account.
Subscription Details: Specific subscription plan you are currently on (e.g., monthly, yearly).
Transaction ID: The unique transaction ID from the purchase receipt for your subscription.
Purchase Date: The exact date when you made the purchase for which you are requesting a refund.
Proof of Payment: A copy of the original payment receipt or credit card statement showing the charge from Screen Time Plus.
Reason for Refund: A clear and concise explanation of why you are seeking a refund, as per Screen Time Plus's policy.
Cancellation Confirmation: If applicable, confirmation of subscription cancellation if it was done prior to the refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Screen Time Plus
Screen Time Plus offers a subscription-based service designed to help users manage screen time effectively. Understanding the circumstances under which users may be eligible for a refund is important for maintaining a positive experience with the service. Users should be aware of specific situations that may warrant a refund request based on their account management needs and subscription status.
Account Downgrades: Users who decide to downgrade their subscription plan may inquire about the possibility of a refund for any unused pro-rated amount of their previous plan.
Service Disruptions: In instances where users experience significant service outages or disruptions that affect their ability to utilize Screen Time Plus, they may consider requesting a refund for the duration of the interruption.
Technical Issues: If a user encounters persistent technical issues that prevent them from accessing the core functionalities of Screen Time Plus, they might explore eligibility for a refund as a part of their resolution process.
Cancellation within Refund Window: Users who cancel their subscription within a specified refund window may qualify for a refund matching the terms provided during the sign-up process.
Service Not as Described: If users believe the features or services provided do not align with the descriptions available at the time of purchase, they may also consider a refund request based on that understanding.
It is advisable for users to refer to the specific refund policy on the Screen Time Plus website or contact customer support for detailed guidance tailored to individual situations.
Step-by-Step Process to Request Your Screen Time Plus Refund Like a Pro
If you purchased through Screen Time Plus.com:
Go to the Screen Time Plus website and log into your account.
Navigate to the Account Settings section.
Look for the Billing or Subscription option.
Locate the Request a Refund button and click it.
In the message box, mention that the subscription renewed without notice and you were unaware of the auto-renewal.
Submit your request and check your email for any follow-up instructions.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Screen Time Plus.
Scroll down and select Report a Problem.
Choose Request a Refund and add a brief explanation, such as the account was unused for the billing period.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) and select Subscriptions.
Find and select Screen Time Plus.
Tap on Manage, then select Request Refund.
In the box provided, mention that you didn’t utilize the service during the subscription period.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Navigate to the Manage account section.
Click on My subscriptions to view your Screen Time Plus subscription.
Look for the Request Refund link and click it.
In your message, indicate that the renewal was unexpected and you wish to seek a refund.
Follow the instructions provided to finalize your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Screen Time Plus for Refund
Script
Copy
Subject: Refund Request – Screen Time Plus Account [Your Email]
Dear Screen Time Plus Support Team,
I am writing to formally request a refund for my Screen Time Plus account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review.
Please confirm receipt of this email and the status of my refund request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet reviewed.
This means your request is in the queue for processing, and you should receive an update shortly.
Processing
Your refund is currently being processed by our team.
Your refund is being reviewed, and you will be notified once it's completed.
Refunded
Your request for a refund has been approved and the amount has been credited back to your account.
You should see the refund reflected in your account within 5-7 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive a partial amount back, and the reason will be explained in the notification you receive.
Completed
The refund process has been completed and all transactions finalized.
Your refund is fully processed, and you can enjoy your Screen Time Plus experience with updated billing.
Canceled
Your refund request has been canceled, either by you or due to lack of eligibility.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can arise in various situations while using Screen Time Plus, as users seek to manage their subscriptions and account settings effectively. Here are some real user scenarios where individuals successfully claimed refunds:
Accidental Plan Change: A family accidentally upgraded their Screen Time Plus subscription to a higher tier during a software update. Upon realizing the change, they contacted customer support and clarified their intended plan. After confirming their previous usage, they received a refund for the difference in subscription cost.
Service Interruption: A user experienced a temporary service outage due to maintenance and couldn’t access their account features for several days. They reached out to support to inquire about their subscription during the downtime. Understanding the situation, Screen Time Plus issued a prorated refund for the days the service was unavailable.
Trial Period Confusion: An individual signed up for a free trial but mistakenly believed it would continue indefinitely. When the subscription fee was charged after the trial ended, they contacted support for clarification. After reviewing the case, customer service issued a full refund, as the user had not utilized the service after the trial period.
Account Management Inquiry: A user was unsure about their current subscription status and suspected they were billed for a plan they weren’t using. After a discussion with the help team, they clarified their current plan and decided to downgrade. As part of the process, they were promptly refunded the fee from the higher plan transition.
The Easiest Way to Get a Screen Time Plus Refund
If you're frustrated trying to get a refund from Screen Time Plus—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Screen Time Plus can be straightforward if you know where to look. Here are some efficient tips to stay updated on your refund process:
Email Notifications: Keep an eye on your registered email account. Screen Time Plus sends out automatic updates regarding your refund status, including confirmation when the refund is initiated and any changes to the status.
Account Dashboard: Log into your Screen Time Plus account and navigate to the Account Settings. Here, you can access your Order History, where refund transactions are listed along with their current status.
Mobile App Alerts: If you are using the Screen Time Plus mobile app, check the notifications section for real-time updates on your refund. Their app provides instant notifications for significant account activities, including refunds.
Billing Section: Visit the Billing section of your account to check detailed information about your transactions. This section will show if your refund is pending, processed, or completed.
Customer Support: For specific inquiries or if you don’t see updates, reach out to Screen Time Plus customer support through the app or the website. They can provide personalized assistance and detailed refund progress information.
FAQ
If you forgot to cancel your subscription to Screen Time Plus on time, unfortunately, we are unable to process a refund for that billing cycle. We recommend reviewing your subscription settings and cancellation policies to help avoid this situation in the future.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment method. Please note that processing times can vary, so it's best to check with your financial institution if you have any concerns.
If you see a charge but do not have an active subscription, please check your account settings to verify your subscription status. You can also review your payment history for any pending transactions. If you need further assistance, contact Screen Time Plus support for clarification.
If you are unable to receive a refund directly from Screen Time Plus, consider reaching out to their customer service again for further assistance. You can also explore the possibility of escalating your request within their support system to ensure that it is reviewed thoroughly. Additionally, reviewing your account details might provide insights into your transaction history and any available options.
If Screen Time Plus declines your refund request, it's advisable to carefully review their refund policy to understand the criteria for eligibility. You may also consider reaching out to their customer support team again with any additional details that may assist in your case. Additionally, double-checking your account details and transaction history might provide useful context for your conversation with support.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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