Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to walk you through how refunds work at Screener (screener.in), detailing who is eligible for a refund and the straightforward steps to request your money back quickly. We aim to provide clarity and assistance, ensuring you feel informed and supported throughout the process.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have the email address associated with your Screener account for identification.
Transaction ID: Gather the transaction ID from your order confirmation or payment email for quicker processing.
Subscription Status: Check your subscription plan details to confirm if you are eligible for a refund based on the refund policy.
Proof of Payment: Have your payment receipt or bank statement ready that shows the transaction to Screener.
Reason for Refund: Be prepared to clearly articulate the reason for your refund request, such as service not meeting expectations or subscription cancellation.
Account Activity Records: Collect screenshots or records of any relevant account activity that supports your refund claim, if applicable.
Contact Information: Ensure your current contact details are ready for any follow-up from the Screener support team.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Net Banking
3-5 working days
UPI
2-4 working days
Wallets
Immediate to 1 working day
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from screener
Screener (screener.in) offers a platform for users to efficiently track and analyze stock market data, providing various subscription-based services tailored to individual investment needs. As users engage with these services, understanding eligibility for refunds can be essential for account management.
Refund eligibility primarily revolves around specific scenarios related to subscription use and account status. Below are some situations that may qualify for a refund:
Service Dissatisfaction: Users who find the services do not meet their expectations or needs. Feedback on usability or functionality can be considered in these instances.
Technical Issues: If users experience persistent technical difficulties that interfere with their ability to access the services, they may inquire about eligibility for a refund.
Subscription Error: Cases where there is a miscommunication regarding the subscription plan or terms, potentially leading to unexpected charges, can be addressed for a refund.
Unintentional Overlap in Subscriptions: For users who may inadvertently subscribe to multiple plans without realizing it, this could result in a review for refund eligibility.
For questions about refunds, users are encouraged to reach out to Screener's support for clarification on their account status and to discuss any specific circumstances that may apply to their situation.
Step-by-Step Process to Request Your screener Refund Like a Pro
If you purchased through screener.in:
Log into your screener.in account.
Navigate to the 'Account Settings' section from the top right corner.
Select 'Billing' or 'Subscriptions' from the menu.
Locate your active subscription details.
Click on 'Request Refund' next to your subscription information.
In the provided message box, mention that the subscription renewed without prior notice.
Submit your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your screener.in subscription.
Tap on 'Report a Problem'.
Choose the reason for your refund request, such as "I didn’t authorize this charge" or "The subscription renewed unexpectedly".
Provide additional context if needed, emphasizing that the account was unused since the last payment.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Locate and select your screener.in subscription.
Tap on 'Cancel Subscription'.
After cancellation, navigate back to the subscription details.
Tap on 'Request Refund'.
Explain the reason for the refund, such as "The subscription renewed without previous notice" or "I have not used the service".
Submit your refund request.
If you purchased through Roku:
Navigate to the Roku home screen.
Select Streaming Channels and then choose Manage subscriptions.
Find your screener.in subscription in the list.
Take note of the subscription details.
Go to the Roku website and log in to your account.
Visit the Help Center and search for the refund process.
Select 'Request a refund' and follow necessary steps, stating that the subscription renewed unexpectedly.
Submit your refund request through the online form.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Attached, you will find any relevant documentation to support my request, if applicable.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your refund is in queue and will be processed shortly.
Processing
The refund is being processed by our system.
The refund is underway, and you should see the amount reflected soon.
Refunded
The refund has been successfully completed.
Your account has been credited with the refund amount.
Partially Refunded
A partial refund has been issued.
You will receive the specified amount back, not the full purchase value.
Canceled
The refund request has been canceled.
Your refund request will not be processed; you may need to submit a new one.
Completed
All refund processes related to your request are complete.
Your refund timeline is finalized; no further action is required.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can be a straightforward process for users of Screener when they encounter specific situations with their accounts. Here are some realistic scenarios where users successfully claimed refunds:
A user inadvertently upgraded their Screener subscription to a premium plan that they did not intend to choose. After realizing the mistake, they contacted support to clarify their subscription status and requested a refund for the extra charge. The support team promptly verified the situation and issued a refund for the difference within a few days.
Another user faced a technical issue that prevented them from accessing the advanced features of the Screener service during their trial period. After reaching out to customer service for assistance, they explained the situation, and as a courtesy, Screener offered them a refund for the trial period as well as a free extension of the trial to ensure full access to their services.
A user sought clarification on a recent billing cycle and discovered that they had been charged for a service they believed they had cancelled months prior. Upon confirming the cancellation date with Screener’s support, they successfully requested a refund for the most recent payment, leading to a swift resolution and increased understanding of their subscription terms.
In a different situation, a user was billed for an additional user seat on their Screener account without an explicit request. After noticing the unexpected charge, the user contacted Screener with a simple inquiry. Support reviewed the account, acknowledged the oversight, and processed a refund for the unnecessary charge.
The Easiest Way to Get a screener Refund
If you're frustrated trying to get a refund from screener—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Screener is crucial to ensuring you stay updated on your transactions. Here are some specific steps to help you track your refund status effectively:
Check Your Email: Screener sends out automatic email notifications regarding the status of your refund. Look for emails from Screener with subject lines like "Refund Update" or "Your Refund Status" to get timely updates.
Use the In-App Notifications: If you have the Screener mobile app, ensure notifications are enabled. Updates about refunds will pop up as notifications, providing immediate alerts.
Visit Your Account Dashboard: Log in to your Screener account and navigate to the Account Dashboard. Under the Billing Section, you will find a detailed view of your transactions, including the status of any pending refunds.
Check the Order History: The Order History section features a comprehensive list of your past transactions. You can filter by transaction type to quickly locate any refunds and see their current status.
Review Detailed Refund Information: When viewing your refund in the Billing Section, you can see specific details about the refund process, including the expected timeline and any notes made by customer service regarding your request.
Contact Customer Support: If you're uncertain about your refund status, utilize the Live Chat feature on the Screener website for instant assistance from a customer service representative who can provide the latest updates.
FAQ
Refunds for subscriptions at Screener are generally not available if you forget to cancel before the renewal date. We recommend keeping track of your subscription dates to ensure timely cancellations if needed. For specific circumstances, please reach out to our support team for assistance.
Refunds processed by Screener generally take 5 to 10 business days to appear in your account, depending on your bank or payment provider. Once your refund is initiated, you will receive a confirmation email which may provide additional details about the processing timeframe.
If you see a charge but do not have an active subscription, please check your account to confirm your subscription status. You can also review your payment history for any previous subscriptions that may have been active. If the charge still appears unclear, contact customer support for assistance in resolving the issue.
If you are unable to secure a refund directly through Screener, consider reaching out to their customer service again for further assistance. You may also explore escalating your request within Screener's support system. Additionally, reviewing your account details and transaction history might provide more context regarding your situation.
If Screener refuses to issue a refund, first review their refund policy to ensure your request aligns with their guidelines. You can also contact their support team again for further clarification or assistance regarding your specific situation. Additionally, double-check your account details to confirm any relevant terms that may pertain to your refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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