Many users only consider billing when an unexpected charge occurs, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Scrimba AS, outlining who is eligible and providing clear steps to request a refund swiftly. Whether you have questions about the process or need assistance, we are here to help ensure you receive the support you need.
What You Should Prepare Before Applying For Refund
Account Information: Your Scrimba account email and username to verify your identity.
Transaction ID: The specific transaction ID related to the purchase you are seeking a refund for.
Purchase Date: The date you made the purchase to assist in processing your refund request.
Payment Method: Details of how you paid (credit card, PayPal, etc.) for reference.
Course/Subscription Details: Information on the specific course or subscription you are requesting a refund for.
Proof of Payment: Any receipts or confirmation emails received upon purchase that confirm the transaction.
Reason for Refund: A clear explanation of why you are requesting a refund, as Scrimba may require this information.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
Immediate to 5 working days
Apple Pay
3-7 working days
Google Pay
3-7 working days
Bank Transfer
5-15 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Scrimba AS
At Scrimba AS, users engage with a unique platform that offers interactive coding courses and tutorials. Understanding the nature of the service provision is essential when considering eligibility for refunds. Users have specific rights regarding their subscriptions, and in certain circumstances, may qualify for a refund based on their engagement and usage of the service.
Refund eligibility may arise under the following situations:
Subscription Cancellation: If a user cancels their subscription within a specified period before the next billing cycle, they might be eligible for a refund for the upcoming payment.
Content Access Issues: In cases where users encounter significant technical difficulties that prevent them from accessing the course content, they could inquire about potential refunds.
Course Completion Feedback: Users who feel the course did not meet the advertised outcomes or expectations after substantial completion may discuss their concerns, which could qualify for refund consideration.
Billing Adjustments: Users who believe their billing does not align with their account status or subscription plan may explore options for refunds based on their specific subscription details.
It is important for users to review Scrimba AS's official refund policy or reach out to customer support for clarity on any unique situations that may relate to their particular accounts or circumstances.
Step-by-Step Process to Request Your Scrimba AS Refund Like a Pro
Here, click Update payment information or Cancel subscription as necessary.
To request a refund, go to the Help section of the Roku site.
Select Contact Us.
Choose Billing Issues and provide the details.
State that the "subscription renewed without prior notification".
Emphasize that the service was not "actively used" during the charge period.
Submit your request and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Scrimba AS for Refund
Script
Copy
Subject: Refund Request – Scrimba AS Account [Your Email]
Dear Scrimba AS Support Team,
I am writing to formally request a refund for my account. [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached documentation for your reference, if applicable.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow up to 5 business days for your refund request to be reviewed.
Processing
Your refund is currently being processed by our team.
Refunds generally take 3-7 business days to complete.
Refunded
The refund has been successfully issued to your original payment method.
You should see the refunded amount in your account within 5 business days.
Partially Refunded
A portion of your order has been refunded.
Check your email for details on the amount refunded and the reason.
Completed
The refund process is finished, and the funds are back in your account.
Thank you for your patience! Your account balance has been updated.
Cancelled
Your refund request has been canceled and no further action will occur.
If you believe this was in error, please contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Scrimba AS provides an interactive platform for learning coding through hands-on practice. Below are a few user scenarios illustrating how customers successfully navigated refund claims related to subscriptions:
Subscription Upgrade Confusion: A user upgraded from a monthly plan to an annual subscription but accidentally purchased two annual plans. Upon contacting customer support and clarifying their intent, they received a prompt refund for the duplicate subscription.
Learning Pace Adjustment: A learner realized that the intensive course they enrolled in was too fast for their schedule. After reaching out to Scrimba’s support team, they explained their situation and were issued a refund for the unused portion of their monthly subscription, allowing them to re-enroll at a later date.
Access Issues: A student encountered technical difficulties accessing their course materials due to a software compatibility issue. Once they shared their experience with customer support, they were offered a refund for the month they could not utilize the service, and were provided with resources for better compatibility.
Rare Cancellation Request: A user decided to cancel their subscription due to personal circumstances that limited their ability to learn at that time. After following the cancellation process and informing customer service, they received a refund for the remaining days of their billing cycle, which was a courteous gesture by Scrimba AS.
The Easiest Way to Get a Scrimba AS Refund
If you're frustrated trying to get a refund from Scrimba AS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Scrimba AS is straightforward and efficient. Here are the best ways to keep tabs on your refund process:
Email Notifications: Scrimba sends email updates at critical stages of the refund process. Check your inbox for messages regarding your refund status, which will include details on approval, processing time, and completion.
In-App Notifications: You can also receive updates through the Scrimba app. Make sure to enable notifications so you don’t miss any important alerts about your refund.
Account Dashboard: Log into your Scrimba account and navigate to the Billing section. Here, you can find detailed information about your refund request, including the status and any relevant notes.
Order History: The Order History feature within your account settings provides access to all past transactions, including refunds. You can track the progress of your refund request here.
Estimated Processing Time: When you request a refund, we provide an estimated timeline for processing. Make sure to refer to this timeframe, which can be found in the refund confirmation email or in the account dashboard.
Customer Support: If you need further clarification, contact Scrimba's customer support. They can provide specific details regarding your refund status and assist you in case of any delays.
FAQ
If you forget to cancel your subscription in time, we generally do not offer refunds for the billing period that has already started. However, we encourage you to reach out to our support team, as they may be able to assist you based on your unique situation.
Refunds generally take 5 to 10 business days to process, depending on your financial institution. Once processed, you should see the funds reflected in your account shortly after. If you have any concerns about the timing, feel free to reach out to your bank or payment provider for more details.
If you see a charge but don't have an active subscription, please first check your email for any subscription confirmations or related information. Then, contact Scrimba AS support with the details of the charge, including the transaction date and amount, so they can assist you in resolving the issue.
If you’re unable to obtain a refund directly from Scrimba AS, consider reaching out to their customer service for further clarification on your situation. You might also explore escalating your request within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and usage may provide further insights related to your request.
If Scrimba AS refuses to issue a refund, you may want to review their refund policy to understand the conditions and requirements. Additionally, consider reaching out to their support team again for clarification or to provide any further information that may aid in your request. Checking your account details and subscription status can also help ensure that all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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