Many users often overlook their billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds for SCRUFF Pro (Automatic Renewal) operate, who qualifies for them, and the straightforward steps to request your money back promptly. We aim to ensure you feel knowledgeable and supported throughout the refund process, making it as seamless as possible.
What You Should Prepare Before Applying For Refund
Account Information: Have your SCRUFF Pro account username and registered email address ready for verification.
Transaction ID: Locate your transaction ID from the purchase confirmation email for the automatic renewal.
Subscription Details: Note the subscription plan details, including start date and renewal date.
Proof of Payment: Gather receipts or bank statements showing the charges from SCRUFF Pro.
Cancellation Confirmation: If applicable, prepare any cancellation emails or confirmations received.
Reason for Refund: Be ready to explain the reason for the refund request clearly and concisely.
Contact Records: Keep any previous correspondence with SCRUFF Pro support regarding your account or transactions.
Service Usage History: If relevant, review your usage of SCRUFF Pro services to support your case.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SCRUFF Pro (Automatic Renewal)
SCRUFF Pro (Automatic Renewal) offers subscription-based services centered around enhancing user experiences in the LGBTQ+ community, particularly for dating and social networking. As with many subscription models, users have certain rights regarding their membership fees, especially related to cancellations and billing cycles.
Users interested in understanding their eligibility for refunds should consider the circumstances around their subscription and account management. Refund eligibility may hinge upon specific situations that arise during the subscription period.
Cancellation within the Refund Window: If users decide to cancel their subscription shortly after the renewal date and within any specified refund window, they may qualify for a refund.
Service Issues: Users who experience significant issues with service delivery—such as technical failures that prevent them from using key features—might be eligible for a refund for the affected period.
Subscription Changes: If a user has made an account-related change (such as downgrading or upgrading their subscription) that led to an accidental subscription overlap, they might seek clarification and could qualify for an adjustment in fees.
Billing Cycle Discrepancies: If there are discrepancies regarding the billing cycle that are verified, users may inquire about potential refunds associated with their accounts.
Each case will be individually assessed based on the circumstances presented. Users are encouraged to review SCRUFF Pro's specific refund policy details and account management options for clarity on their rights and potential eligibility for refunds.
Step-by-Step Process to Request Your SCRUFF Pro (Automatic Renewal) Refund Like a Pro
If you purchased through SCRUFF Pro (Automatic Renewal):
Visit southernbarbering.com and log in to your account.
Navigate to the Account Settings section.
Click on Billing Information to view your transactions.
Locate the most recent SCRUFF Pro subscription charge.
Click on Request Refund next to the charge.
In your refund request, mention that the subscription renewed without notice.
State that your account has been unused for the billing period in question.
Submit the refund request and monitor your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find and tap on SCRUFF Pro.
Tap Cancel Subscription if you haven't canceled yet.
Scroll down and select Report a Problem.
Choose the relevant charge and select Request a Refund.
Mention that the subscription renewed unexpectedly.
Emphasize that you did not use the service during the last billing cycle.
Submit your request and await Apple's response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find and tap on your SCRUFF Pro subscription.
Tap Manage, then select Refund.
In your refund message, state that the renewal happened without warning.
Indicate that the account was not utilized during the latest billing period.
Submit your refund request and check for email communication.
If you purchased through Roku:
Log in to your Roku account online.
Select Manage Account from the menu.
Find your Billing History.
Locate the SCRUFF Pro subscription charge.
Click on Request Refund for that transaction.
In your message, mention that the renewal was unexpected.
State that you have not used the subscription in the current cycle.
Submit the request and watch for a response from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to SCRUFF Pro (Automatic Renewal) for Refund
I am writing to address a recent billing situation on my account. [describe reason]
I would like to request a refund for the amount of [Amount]. Attached to this email are any relevant documents for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet reviewed.
Your refund is in the queue for processing. No action is needed on your part at this time.
Processing
The refund is currently being reviewed and processed by our team.
Your refund is actively being worked on. You will receive an update soon.
Refunded
The refund has been successfully processed and funds have been returned.
The amount should appear in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of the original transaction has been refunded.
You will see the refunded amount in your account. Please note the details for your records.
Completed
The refund process is finalized and no further action is required.
Your refund is complete. Thank you for your patience during the process!
Canceled
The refund request has been voided for various reasons.
If you believe this is a mistake, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
SCRUFF Pro offers a subscription service designed to enhance user experiences within the LGBTQ+ dating app by providing advanced features. However, users sometimes find themselves needing to manage their subscriptions and encounter situations requiring refunds. Here are some realistic scenarios in which users successfully claimed refunds:
Subscription Overlap: A user mistakenly renewed their SCRUFF Pro subscription while trying out another dating app. Upon realizing the overlap and that they only wanted one subscription, they reached out to customer support and explained the situation. The SCRUFF Pro team promptly issued a full refund for the most recent charge, allowing the user to adjust their account without any loss.
Temporary Service Interruption: A user experienced a brief service outage that affected their ability to access premium features during a key weekend. After contacting SCRUFF Pro’s help center to inquire about the downtime, they expressed their dissatisfaction with the interruption. The support team offered a partial refund for that month, ensuring the user felt valued and fairly treated.
Feature Misunderstanding: A subscriber believed they were signing up for a specific set of features that were clarified only after paying. After reaching out to customer support for clarification, the user decided the features didn't meet their expectations. SCRUFF Pro processed a refund promptly upon the user’s request, adjusting their subscription to match the actual services offered.
Account Management Error: After changing billing details, a user realized they had been billed incorrectly for an upgraded plan they did not intend to select. Confidently reaching out to SCRUFF Pro’s customer support for assistance, the user received a quick response and a successful refund to correct the billing error, ensuring their account reflected the original plan intended.
The Easiest Way to Get a SCRUFF Pro (Automatic Renewal) Refund
If you're frustrated trying to get a refund from SCRUFF Pro (Automatic Renewal)—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with SCRUFF Pro (Automatic Renewal) can save you time and provide peace of mind. Here’s how you can stay updated on your refund status:
Check Your Email: SCRUFF Pro sends email notifications regarding your refund status. Look for emails that provide updates and any necessary actions on your part.
Utilize the In-App Notifications: If you have the SCRUFF app installed, you may receive push notifications about your refund progress directly through the app. Ensure notifications are enabled in your phone settings.
Visit Your Account Dashboard: To check your refund status, log into your SCRUFF Pro account and navigate to your account dashboard. Here, you can find information about your current subscriptions, including any refunds processed.
Review Your Order History: Within the account settings, go to the 'Order History' section. This area details all transactions, including refunds and their statuses.
Billing Section Insights: In the billing section of your account, you can view the status of any pending refunds. This section provides details on when the refund was initiated and the expected completion date.
Contact Support for Clarity: If you have questions or concerns about your refund, reach out to SCRUFF Pro's customer support through the app or website for personalized assistance.
FAQ
SCRUFF Pro subscriptions automatically renew to ensure uninterrupted access to features. Unfortunately, if you forget to cancel before the renewal date, refunds for the renewal charges are typically not provided. We recommend reviewing your subscription settings and cancellation policy in advance to help manage your account effectively.
Refunds for SCRUFF Pro subscriptions typically take 3-5 business days to process. However, the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. If you have not received your refund after this period, we recommend checking with your financial institution for more details.
If you see a charge but do not have an active subscription, please check your account to verify your subscription status. If you still have questions, contact SCRUFF Pro's customer support for assistance. They will help you review your account and resolve any discrepancies.
If you are unable to secure a refund directly from SCRUFF Pro, consider reaching out to their customer service again for further assistance. Additionally, you might explore escalating your inquiry within their support system to ensure your concerns are addressed. It can also be helpful to review your account details to confirm the status of your subscription and any related policies.
If SCRUFF Pro (Automatic Renewal) refuses to issue a refund, you can start by reviewing their refund policy for any specific guidelines related to your situation. Additionally, consider reaching out to customer support once more for clarification or assistance. It may also be helpful to double-check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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