Many users often overlook the details of their billing until an unexpected charge catches their attention—like an automatic subscription renewal. This guide is designed to help you understand how refunds work with Security.com, who is eligible for them, and the straightforward steps you can take to request your money back efficiently. By following this guide, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your Security.com account.
Order Details: Exact details of the security service or product purchased, including the name of the service and subscription type.
Transaction ID: The unique transaction ID provided at the time of purchase.
Purchase Date: The date you subscribed or made the purchase.
Billing Information: The payment method used, including the last four digits of the credit card or the PayPal account used for payment.
Service Agreement: Any relevant terms of service or user agreements related to the product or subscription.
Proof of Cancellation: If applicable, proof that the service was canceled, such as a cancellation confirmation email.
Contact Logs: Any communication with Security.com regarding your issue, including support tickets or emails.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-7 working days
Bank Transfer
5-10 working days
Gift Cards
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Security.com
At Security.com, users have various rights regarding their subscriptions and services, particularly when it comes to refunds. Understanding your eligibility for a refund is essential, especially given that Security.com offers subscription-based security solutions and related services. Users may find themselves needing clarification on their billing situations, account management, or service delays that might affect their satisfaction.
The following scenarios may qualify users for a refund from Security.com:
Service Downtime: If there are significant service interruptions that impact your ability to use the platform, you may be eligible for a refund for the affected period.
Inaccurate Billing Information: Users reviewing their accounts may find discrepancies in their billing that could warrant a refund. It’s advisable to check billing statements for accuracy.
Subscription Cancellations: Users opting to cancel their subscriptions before the end of the billing cycle might want to inquire about eligibility for a refund for the remaining period, depending on the specific terms of their subscription.
Service Upgrades/Downgrades: If you upgraded or downgraded your service plan, the adjustment in billing could reflect a change that may qualify for a refund, subject to Security.com's policies.
Promotions and Discounts: Users who signed up for services under promotional offers may want to verify if the full benefits of that promotion were realized, which might lead to a refund inquiry.
If any of these situations apply to you, it is encouraged to reach out directly to Security.com for detailed information on potential eligibility and specific next steps.
Step-by-Step Process to Request Your Security.com Refund Like a Pro
If you purchased through Security.com:
Visit the Security.com website.
Log in to your account using your credentials.
Navigate to the Billing section from your account dashboard.
Locate your most recent subscription renewal or billing statement.
Click on the Request Refund option next to the transaction.
Fill out any required fields in the refund request form.
In the message section, mention that the subscription renewed without notice.
Submit the form and wait for a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Security.com subscription.
Tap Cancel Subscription if applicable.
Immediately follow up by visiting reportaproblem.apple.com.
Log in with your Apple ID and select Security.com subscription.
Choose Report a Problem, and select Request a Refund.
In the description, state that the account was unused during the billing period.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon and select Subscriptions.
Locate your Security.com subscription and tap it.
Select CANCEL (if cancellation is required).
Go to play.google.com and log in to your account.
Click on Account in the left sidebar.
Scroll down to Order History.
Find the Security.com transaction and click Report a Problem.
Select Request a Refund.
Explain in the notes that the subscription renewed without prior notification.
Submit your refund request.
If you purchased through Roku:
Log into your Roku account at my.roku.com.
Navigate to the Manage my subscriptions section.
Locate your Security.com subscription.
Click on Cancel Subscription (if necessary).
Visit the Roku Support page and find the contact information.
Contact Roku’s customer support via email or chat.
In your message, mention that the subscription was not utilized and request a refund.
Provide any relevant transaction details if requested.
Await confirmation regarding your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Please find attached documentation for your reference.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting review.
Your request is being processed; you will be notified once it is approved or require further action.
Processing
The refund is currently being processed by our team.
This stage typically takes 3-5 business days. You will receive updates on its progress.
Refunded
The refund has been successfully processed and funds have been returned.
You should see the funds reflected in your account within 5-10 business days.
Partially Refunded
A portion of the refund has been processed.
You will receive a specific amount back, with the remaining balance still pending processing.
Completed
The refund process has been finalized and all funds returned.
You have successfully received your money back; thank you for your patience!
Canceled
The refund request has been canceled.
Your refund request is no longer active; you may need to contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refund requests can arise in various situations when using Security.com. Below are some common scenarios where users successfully claimed refunds:
Subscription Misunderstanding: A user activated a premium subscription but realized they intended to subscribe to a different plan. After reaching out to customer support for clarification and expressing the intent to change plans, they were issued a partial refund for the premium service and successfully switched to the desired plan without any hassle.
Service Interruption: A customer experienced unexpected downtime with their home security monitoring service due to a technical issue. After reporting the incident and confirming the lack of service, they were granted a refund for the period affected, ensuring they felt valued and supported during the interruption.
Unintended Plan Upgrade: A user accidentally upgraded to a more expensive service plan while exploring options on the website. Upon realizing the mistake, they quickly contacted customer service for assistance. The team promptly processed a refund for the difference in charges, allowing the user to revert back to their original plan seamlessly.
Trial Period Inquiry: A customer signed up for a trial period but found that the service did not meet their needs as expected. They reached out before the trial concluded, and after discussing their experience with customer support, they received a full refund as a courtesy, reinforcing their positive relationship with Security.com.
The Easiest Way to Get a Security.com Refund
If you're frustrated trying to get a refund from Security.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Security.com is a straightforward process that allows you to stay updated every step of the way. Here are some efficient methods to check your refund status:
Email Notifications: Keep an eye on your email inbox for updates from Security.com. You will receive a confirmation email once your refund is processed, detailing the transaction and expected timeline for the funds to reflect in your account.
Account Dashboard: Log in to your Security.com account and navigate to the Order History section. Here, you can view the status of your refunds, including details like the refund amount and transaction date.
In-App Notifications: For those using the Security.com mobile app, you will receive real-time notifications about your refund status directly within the app. Make sure notifications are enabled in your device settings to stay informed instantly.
Billing Section: Within your account settings, the Billing tab provides a comprehensive overview of your past transactions, including any refunds initiated. This section offers a clear timeline of when refunds are expected to be completed.
Tracking Tools: Utilize the refund tracking tools available within your account. Security.com provides a unique tracking ID for each refund request, allowing you to check the status more efficiently through the app or website.
FAQ
If you forgot to cancel your subscription on time, please review your account's billing policy, as refunds may not be issued for past billing periods. However, we encourage you to reach out to our customer support team, who can provide further assistance and help clarify your options.
Refund processing times can vary depending on your bank or card issuer, but typically, once a refund is initiated by Security.com, it may take between 5 to 10 business days for the funds to appear in your account. Be sure to check with your financial institution for the most accurate timeline related to your specific situation.
If you see a charge but don't have an active subscription, please start by checking your account to confirm your subscription status. If the charge persists and you believe it is an error, contact our customer support team for assistance, and they will help you resolve the issue.
If you are unable to obtain a refund directly from Security.com, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system for more comprehensive guidance. Additionally, reviewing your account details and past communications could provide clarity on your situation.
If Security.com refuses to issue a refund, it's advisable to review their refund policy for clarity on the conditions that apply. You may also consider reaching out to their customer support team again for further assistance or clarification regarding your account details and the status of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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