It’s common for users to overlook billing until an unexpected charge catches their attention, often prompting questions about refunds. This guide offers a clear overview of how refunds work at Security Self Storage, including eligibility requirements and the steps needed to request your money back swiftly. We aim to simplify the process, ensuring you feel supported and informed every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Have your account number and the email associated with your Security Self Storage account ready.
Transaction ID: Locate the transaction ID from your payment confirmation or receipt for the relevant rental period.
Lease Agreement: Have a copy of your rental agreement on hand to reference terms and conditions related to your refund.
Proof of Payment: Gather any receipts or bank statements that confirm the payment you wish to have refunded.
Cancellation Confirmation: If applicable, ensure you have written confirmation of your unit cancellation if you have already terminated your rental.
Contact Information: Be prepared to provide updated contact details in case follow-up is needed.
Reason for Refund: Clearly outline your reason for requesting the refund for proper processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
ACH Bank Transfer
5-7 working days
Cash
Instant (at location)
Checks
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Security Self Storage
At Security Self Storage, users have specific rights regarding their account management and billing practices. Understanding these rights is essential for navigating potential refund scenarios related to the rental of storage units and related services. Security Self Storage aims to provide clarity and support regarding any account adjustments or inquiries users might have.
The following situations may qualify for a refund at Security Self Storage:
Overpayment for Rental Fees: If a user believes they have overpaid on their monthly rental fees due to a billing discrepancy, they may inquire about eligibility for a refund of the excess amount.
Changes in Storage Needs: Users who have rented a unit and then need to downsize to a smaller unit within a specified time frame might be eligible for a refund on the difference in rental fees paid for the larger unit.
Promotion or Discount Application: If a user did not receive a promotional discount that they were eligible for at the time of rental, they may discuss the possibility of receiving a refund for the difference in charges.
Early Move-Out: Users who vacate their storage unit earlier than the anticipated rental period may inquire about a prorated refund of the unused rental fees, subject to the terms and conditions set forth by Security Self Storage.
Damage or Service Issues: In cases where the storage facility experiences significant service disruptions or damage that directly affects the user's storage unit, it may be appropriate to assess the situation for potential refund eligibility.
Users are encouraged to reach out to Security Self Storage's customer service for personalized assistance to clarify their specific circumstances and understand their options regarding refunds.
Step-by-Step Process to Request Your Security Self Storage Refund Like a Pro
If you purchased through SecuritySelfStorage.com:
Go to the Security Self Storage website and log into your account.
Navigate to the Billing or Account Settings section.
Find the Order History or Transactions tab.
Locate the recent transaction you wish to refund.
Click on Request Refund next to the transaction.
In the message, mention that the subscription renewed without notice.
Emphasize that the account was unused and specify any reasons for the refund.
Submit the refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Security Self Storage subscription.
Tap Cancel Subscription to stop future charges.
Go back to Settings and open iTunes & App Store.
Tap on your Apple ID, then View Apple ID.
Scroll down to Purchase History.
Locate your transaction and tap on it.
Choose Report a Problem and select Request a Refund.
Include a note stating that the subscription renewed without notice.
Mention that the service was not used as a reason for the refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines).
Select Account.
Scroll down to Purchase History.
Find the transaction associated with your membership.
Tap on the transaction and select Refund.
Complete the form, noting that the subscription renewed without prior notice.
Emphasize that the account was unused in your message.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to Manage Account.
Click on Subscription Status under your services.
Locate your Security Self Storage subscription.
Click on Cancel Subscription.
After cancellation, go back to your account page.
Click on Purchases to view your transaction history.
Find the relevant transaction and select Request Refund.
In your request, mention that the subscription renewed unexpectedly.
State that the service was not utilized as a reason for your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached to this email is any relevant documentation to support my request.
Thank you for your attention to this matter. I would appreciate confirmation of this request within 3-5 business days.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for your request to be processed.
Processing
Your refund is currently being processed by our team.
Refunds typically take 5-7 business days to complete after processing.
Completed
Your refund has been successfully processed and funds are returned to your payment method.
You should see the refund in your account within 1-3 business days, depending on your bank.
Refunded
The refund was approved and the amount has been refunded.
Check your account to verify the refund has been received.
Partially Refunded
Only a portion of the total refund request was processed.
You will receive the refunded amount soon; please check your email for details.
Canceled
Your refund request has been canceled and will not be processed.
If you believe this is a mistake, please contact our customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Security Self Storage, users occasionally navigate refund situations related to their storage services. Here are some examples of how users successfully claimed refunds in various scenarios:
Early Move-Out: A customer realized they no longer needed their storage unit earlier than anticipated. After informing Security Self Storage of their situation, they received a prorated refund for the unused days of their rental period.
Plan Adjustment: A user decided to downsize their storage needs and switched to a smaller unit. Upon completing the transition and confirming their new plan, they received a refund for the difference in cost for the remaining billing cycle.
Account Cancellation: After determining they did not require the storage unit any longer, a customer formally canceled their account. Following their request, they received a refund for the double billing for the final month that was inadvertently charged during the cancellation process.
Reservation Change: A customer needed to modify their unit reservation due to a scheduling conflict. After reaching out to customer service to update their reservation, they were issued a refund for the initial payment made for the original date.
The Easiest Way to Get a Security Self Storage Refund
If you're frustrated trying to get a refund from Security Self Storage—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Security Self Storage is straightforward and designed to keep you informed throughout the process. Below are some efficient ways to monitor your refund status:
Check Your Email: Security Self Storage will send you email updates regarding your refund status. Look for emails with the subject line containing "Refund Update" to stay informed about any changes.
Access Your Account Dashboard: Log in to your account on the Security Self Storage website and navigate to the "Account Dashboard." You can check the status of your refund in the "Billing" section, where all transactions, including refunds, are detailed.
Use the Mobile App: If you utilize the Security Self Storage mobile app, you can track your refund status directly from your mobile device. Open the app, go to your account settings, and find the "Order History" to see updates on your refund progress.
Order History Section: The "Order History" section in your account provides a comprehensive overview of your past transactions. Here, you can see the initiation date of your refund and any notes related to its processing.
Customer Support: If you have questions regarding your refund status, feel free to contact Security Self Storage’s customer support. They can provide specific details about your refund's progress and assist with any issues.
FAQ
If you forget to cancel your storage unit reservation on time, our policy generally does not allow for refunds. We encourage customers to be mindful of the cancellation deadlines to avoid any charges, but please reach out to our customer service team for assistance with your specific situation.
Refund processing times can vary depending on your bank or financial institution, but typically, it takes 5 to 10 business days for the refund to appear in your account. Please keep in mind that processing times may be affected by weekends and holidays.
If you notice a charge but do not have an active subscription, please contact our customer support team directly at the phone number or email provided on our website. They will assist you in reviewing your account and help clarify the charge. Ensure you have any relevant information handy to expedite the process.
If you're unable to receive a refund directly from Security Self Storage, consider reaching out to their customer service team again to discuss your situation further. You may also explore escalating your inquiry within their support system for additional assistance. Reviewing your account details and any correspondence can provide helpful context when addressing your concerns.
If Security Self Storage refuses to issue a refund, you may want to review their refund policy for additional insight. It could be helpful to reach out to customer support again for clarification or to discuss your situation further. Additionally, ensure all account details are accurate to facilitate any necessary adjustments.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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