How to Get a Seguno Refund

• Account Information: Your Seguno account email and any associated account identifiers.
• Transaction ID: Provide the specific transaction ID for the purchase you are seeking a refund for.
• Order Details: Document the order details, including subscription type, start and end dates, and any relevant service tiers.
• Cancellation Confirmation: If applicable, include any confirmation emails or screenshots of your cancellation request.
• Proof of Payment: Attach copies of invoices or receipts related to the purchase.
• Reason for Refund: Clearly outline the reason for requesting a refund, including any issues with service or product functionality.
• Communication Record: Include any previous correspondence with Seguno's support team regarding this transaction.
• Refund Policy Acknowledgment: Review and reference Seguno’s refund policy to ensure your request aligns with their terms.

*Working days are Monday to Friday, and don't include public holidays.

At Seguno, we strive to provide valuable email marketing services for Shopify merchants, and understanding your rights regarding billing and refunds is important. Refund eligibility primarily revolves around your subscription status and the specific services you engage with. Below are situations where you may qualify for a refund:

• Subscription Cancellations: If you cancel your subscription prior to your next billing cycle, you might be eligible for a refund for the unused portion of your subscription.
• Service Downtime: If you experience significant service downtime that impacts your ability to use Seguno’s features, this may qualify you for partial credits or refunds, depending on the duration and impact.
• Billing Discrepancies: If you notice any discrepancies in your billing amount compared to what was agreed upon during your subscription setup, you may inquire for a resolution that could include a refund or credit.
• Feature Inaccessibility: If certain features promised under your subscription tier are not accessible or functioning as expected, this could potentially lead to eligibility for a refund.

We encourage you to reach out to our customer support team for any clarification regarding your specific circumstances, as we are here to assist you with any billing or service-related inquiries.

At Seguno, users often navigate various aspects of their subscription plans and account management. Below are some real user scenarios where refunds were successfully claimed due to specific circumstances while ensuring a smooth resolution process.

• Subscription Plan Change: A user decided to upgrade their Seguno subscription from a basic to a premier plan midway through the billing cycle. Upon realizing that they were charged for both plans during the transition, they contacted Seguno support. Following a brief inquiry, they received a pro-rated refund for the unused portion of their previous plan.
• Accidental Renewal: After initially signing up for a trial, a user forgot to cancel their Seguno subscription before the trial ended. Once billed, they reached out to customer support to clarify their options. Seguno promptly processed a refund upon confirming it was an oversight and offered to assist in reactivating the account when they were ready.
• Service Downtime: A user experienced intermittent access to Seguno’s features due to scheduled maintenance, which affected their ability to utilize the service fully. After reporting the issue, the support team acknowledged the inconvenience and issued a refund for the period of downtime, ensuring the user felt valued and supported.
• Billing Clarification: After reviewing their monthly statements, a user noticed an unexpected charge related to an add-on service they believed they had canceled. They contacted Seguno’s customer support for clarification, and upon confirming the cancellation details, their account was adjusted, and a refund was issued for the charge in question.

Tracking your refund status efficiently with Seguno ensures you stay informed throughout the process. Here are specific tips to help you monitor your refunds:

• Check Your Email: Seguno sends out automatic email notifications whenever there's an update regarding your refund status. Look for emails with subjects like "Refund Processed" or "Refund Update" to stay informed.
• Visit the Account Dashboard: Log into your Seguno account and navigate to the Dashboard. This is where you can see a summary of recent transactions, including those that have been refunded.
• Access Order History: Go to the Order History section under your account settings. Here, you can find detailed information about each order, including any refunds issued and their current status.
• Utilize In-App Notifications: If you have the Seguno mobile app installed, enable notifications to receive real-time updates about your refund directly on your device.
• Track Refund Progress: In your account, you'll find a Billing section which provides specific details about the refund process, including dates and amounts that have been processed.
• Contact Customer Support: If you need further assistance, reach out to Seguno's customer support via the help center. They can provide you with up-to-date information regarding any specific refunds you're tracking.