Many users only consider billing matters when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at SELEN INC, including who is eligible for a refund and the straightforward steps to request your money back. With clear instructions and helpful insights, you'll find everything you need to navigate the refund process with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have the email confirmation from your purchase ready, which includes your order number.
Transaction ID: Locate your unique transaction ID, which can be found in your order history on the SELEN INC website.
Account Login Credentials: Ensure you have access to your SELEN INC account to facilitate the refund process.
Proof of Purchase: Gather any receipts or documents proving the purchase, especially for custom design services.
Reason for Refund: Be prepared to provide a clear reason for your refund request, as SELEN INC may require specific criteria to process it.
Product Condition Evidence: If applicable, take photos of the product or service's condition if it is damaged or not as described.
Communication Logs: Keep records of any previous communications with SELEN INC regarding your order or refund.
Timeframe Awareness: Familiarize yourself with SELEN INC’s refund policy timeframe to ensure you submit your request within the stipulated period.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SELEN INC
At SELEN INC, we strive to provide exceptional digital design services and subscriptions tailored to meet the needs of our users. Understanding your rights and eligibility regarding refunds is essential for managing your account effectively. The following situations may qualify for a refund, depending on specific circumstances surrounding your account and subscription status.
Service Not Delivered: If you have subscribed to a design service and believe that the agreed-upon services were not delivered as promised, you may qualify for a refund. This includes any instance where the service did not meet the outlined specifications or quality assurances.
Account Issues: Users who experience technical difficulties that prevent them from accessing or utilizing their services might be eligible for a refund if these issues persist and cannot be resolved in a timely manner.
Service Downtime: If the service was unavailable for a significant period, leading to an interruption in your project timelines, this situation could apply for consideration of a refund.
Subscription Cancellations within Grace Periods: Should you decide to cancel your subscription during any indicated grace period, you may be eligible for a refund for the most recent billing cycle, depending on the terms of the subscription.
Change in Personal Circumstances: In instances where extreme personal circumstances affect your ability to utilize the service, you may request a review for possible refunds, noting that documentation might be required.
For detailed information about the eligibility criteria or to discuss specific situations, please refer to our customer service team who can provide guidance tailored to your unique circumstances.
Step-by-Step Process to Request Your SELEN INC Refund Like a Pro
If you purchased through SELEN INC.com:
Visit the SELEN INC website and log in to your account.
Go to the Billing or Account Settings section.
Locate your active Membership or Subscription details.
Click on the Request Refund option next to the transaction.
In the provided field, mention that the subscription renewed without notice and provide the date of the renewal.
Submit your request and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the settings menu.
Select Subscriptions from the list of options.
Find the SELEN INC subscription and tap on it.
Scroll down and select Report a Problem.
Choose the option indicating that the renewal was unexpected or select the account was unused.
Submit your report and check your email for a response regarding your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile icon in the top right corner.
Select Payments & Subscriptions from the menu.
Tap on Subscriptions and find your SELEN INC subscription.
Click on Manage and then Refund option.
When prompted, state that the renewal was not expected and emphasize the lack of prior notice.
Follow the instructions to complete the refund request and await a confirmation.
If you purchased through Roku:
Access your Roku device and navigate to Home.
Select Streaming Channels and then go to My Channels.
Highlight the SELEN INC app and press the * (star) button on your remote.
Select Manage Subscription.
Click on Cancel Subscription, if required, to initiate the refund process.
After cancellation, head to the Roku website and log in to your account.
Go to the Support section and select Contact Us for refund request options. Indicate that the subscription renewed unexpectedly.
Submit the request and wait for a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached to this email is the relevant documentation for your review.
Could you please confirm the receipt of this request and provide an update within 3-5 business days?
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
We are reviewing your request and will send you an update shortly.
Processing
Your refund is currently being processed by our team.
Please allow 3-5 business days for your refund to be completed.
Refunded
The refund has been successfully processed and funds have been returned to your original payment method.
Check your account statement for the refund transaction.
Partially Refunded
A portion of your order has been refunded.
You will see a partial amount credited back to your account shortly.
Completed
The refund has been completed and finalized.
Your transaction is closed, and the refunded amount is fully available for your use.
Canceled
Your refund request has been canceled.
If you believe this is a mistake, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SELEN INC, we understand that managing subscriptions and digital services can sometimes lead to questions about billing. Here are a few real user scenarios in which customers successfully claimed refunds, emphasizing the importance of clear communication and timely intervention.
Subscription Overlap: A user realized they had mistakenly subscribed to two different plans of SELEN INC's design service. After reaching out through customer support for clarification on their billing, they were informed about the overlap and successfully received a refund for the extra subscription charge.
Service Interruption: A customer experienced a temporary service interruption during a critical project. Upon contacting SELEN INC's support team, they expressed concern about the disruption affecting their workflow. The support team verified the issue and promptly issued a refund for that month's service, demonstrating their commitment to customer satisfaction.
Billing Inquiry: A user noted an unexpected charge related to an add-on feature they thought they had canceled. After discussing the situation with SELEN INC's customer service, it was clarified that the add-on had not been removed. The user was grateful for the transparency and received a refund for the charge after easily updating their preferences.
Plan Change Confusion: A loyal subscriber attempted to switch to a different subscription tier but mistakenly continued on the previous plan. After reaching out to SELEN INC's help center, they were guided through the correct process and received a refund for the extra month of payment, ensuring a smooth transition to their desired plan.
The Easiest Way to Get a SELEN INC Refund
If you're frustrated trying to get a refund from SELEN INC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SELEN INC is designed to be intuitive and user-friendly. Here’s how you can efficiently monitor your refund progress:
Email Updates: Once your refund is initiated, SELEN INC will send you an email notification. Be sure to check your inbox for updates, as this email will provide key information about your refund status and estimated processing time.
Account Dashboard: Log into your SELEN INC account and navigate to the Order History section. Here, you can view the current status of your refund along with detailed information pertaining to each order.
In-App Notifications: If you’re using the SELEN INC mobile app, keep an eye on in-app notifications. These will alert you when there are any updates to your refund status, ensuring you stay informed on-the-go.
Billing Section: In your account settings, the Billing section allows you to review any pending refunds. This section provides clarity on the expected timeline and any additional details related to your refund request.
Refund Progress Information: SELEN INC provides transparent updates regarding the refund process, including whether your request is pending, in process, or completed. This ensures you have a clear understanding of where your refund stands.
Customer Support: For any questions or if you require further assistance, don’t hesitate to reach out to our customer support team via the Help Center on our website. They can provide real-time information regarding your refund status.
FAQ
If you forget to cancel your subscription on time, SELEN INC typically adheres to its refund policy, which may not allow refunds for missed cancellation deadlines. However, we encourage you to contact our customer support team directly, as they may be able to offer solutions or exceptions based on your individual circumstances.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once the refund is initiated, you will receive a confirmation email. Please check with your bank if you do not see the refund after this period, as processing times can vary.
If you see a charge but do not have an active subscription, please check your email for any notifications regarding your account or previous purchases. To resolve this issue, contact our customer support team with the charge details, and they will assist you in determining the source of the charge and guide you through the next steps.
If you're unable to obtain a refund directly from SELEN INC, consider reaching out to customer service once more for further assistance or clarification. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide insights into your transaction and refund eligibility.
If SELEN INC refuses to issue a refund, you may want to carefully review their refund policy for any terms that may apply to your situation. Additionally, consider reaching out to their customer support team again for further clarification or assistance. Checking your account details and confirmation emails may also provide helpful insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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