Billing matters can often be overlooked until an unexpected charge catches our attention, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process with Selene Financing, ensuring you understand who is eligible and the straightforward steps to request your money back efficiently. With clear instructions and helpful tips, we aim to make this process easier for you.
What You Should Prepare Before Applying For Refund
Account Information: Your Selene Financing account number for identification.
Transaction ID: The specific transaction ID of the payment you are seeking a refund for.
Reason for Refund: A detailed explanation of why you are requesting a refund, including relevant dates or circumstances.
Payment Method: Information about the payment method used, including credit card details or bank account information for direct transfers.
Proof of Payment: Copies of receipts or bank statements showing the transaction to Selene Financing.
Supporting Documentation: Any relevant documentation that supports your refund request, such as emails regarding service issues or agreement details.
Contact Information: Up-to-date contact details for follow-up, including phone numbers and email addresses.
Potential Offerings Affected: Details about the specific financing service or product involved, including loan agreements or management services.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
ACH Transfer
5-7 working days
Check
7-10 working days
Wire Transfer
2-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Selene Financing
At Selene Financing, users have specific rights regarding their eligibility for refunds based on the nature of the services offered. As a provider of financing solutions, Selene Financing focuses on customer accounts related to loan applications and servicing. Understanding the circumstances under which a user may qualify for a refund is essential for effective account management.
Users might be eligible for a refund in the following situations:
Loan Application Withdrawal: If a user withdraws a loan application before it is fully processed, they may be eligible for a refund of any associated fees.
Service Cancellation within Allowed Period: If a user cancels their service within a specified period as stated in their agreement, they might qualify for a refund of service fees paid.
Incorrect Billing Due to Account Changes: Users who experience discrepancies in their billing after making updates to their account information may seek clarification and potential refunds based on the specifics of their situation.
Unutilized Services: In cases where users have not utilized any financing services agreed upon in their contracts, they could inquire about eligibility for a refund of the related fees.
Account Billing Reviews: Users may initiate a review of their accounts if they believe certain charges do not align with their service agreement, which could lead to adjustments or refunds if applicable.
It is important for users to review their service agreements and communicate directly with Selene Financing to understand their individual circumstances more clearly and to determine potential eligibility for refunds based on specific account situations.
Step-by-Step Process to Request Your Selene Financing Refund Like a Pro
If you purchased through Selene Financing.com:
Visit ldonatolaw.com and scroll to the bottom of the page.
Click on the Contact Us link.
Choose Customer Support from the drop-down options.
Fill out the support form with your account details.
In the Subject line, write Refund Request.
In the message, mention your membership or subscription details.
Emphasize that your subscription renewed without prior notice, if applicable.
Submit the form and keep a copy for your records.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top.
Select Subscriptions.
Find your Selene Financing subscription from the list.
Tap on Cancel Subscription (if required to proceed). Follow any prompts.
Once canceled, head back to the Subscriptions list and tap on Report a Problem next to the subscription.
Select Request a Refund from the options.
Explain that your account was not used and you would like a refund for recent charges.
Submit your request and await confirmation from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top left.
Select Subscriptions from the menu.
Find and tap on your Selene Financing subscription.
Select Cancel Subscription (if required to proceed). Follow any prompts.
After canceling, go back to the Google Play Store menu and choose Account.
Tap on Order History.
Locate the transaction you wish to refund and tap on it.
Select Report a Problem.
Choose I’d like to request a refund and state that your subscription auto-renewed without awareness.
Submit your refund request and check for updates in your email.
If you purchased through Roku:
On your Roku remote, press the Home button.
Scroll and select Streaming Channels.
Navigate to My Channels and locate the Selene Financing channel.
Select the channel and click on Options.
Select Manage Subscription.
Choose Cancel Subscription (if required to proceed) and follow prompts.
After cancellation, go to the Account section on your Roku device.
Select Purchase History.
Find the appropriate transaction and click on it.
Choose the option for Request Refund.
State that the service was not used and ask for your recent subscription charge to be refunded.
Confirm and await notification regarding your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. The details are as follows:
[describe reason]
Based on this, I would like to request a refund in the amount of [Amount].
I have attached the relevant documentation for your review.
I kindly request confirmation of the receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund is in the initial stage; please wait for confirmation.
Processing
The refund is currently being reviewed and processed.
Your refund is underway; expect updates shortly.
Refunded
The refund has been successfully processed and completed.
You should see the funds back in your account within 5-7 business days.
Partially Refunded
A portion of the amount has been refunded.
You will receive a refund for part of your transaction; check your account for details.
Completed
The refund process has been finalized.
Your refund is fully complete. No further action is needed.
Canceled
The refund request has been canceled by the requestor.
Your refund will not be processed; please contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Selene Financing, customers occasionally encounter situations where they may need to request refunds due to their unique account management needs or service-related inquiries. Here are some real user scenarios that highlight how refunds were successfully claimed:
Subscription Adjustment: A user realized that they had upgraded their financing plan to a higher tier but decided it did not meet their needs after two months. By reaching out to Selene Financing's support team, they were able to successfully request a refund for the unused portion of the previous plan and downgrade back to the original tier.
Payment Discrepancy: After noticing a discrepancy in monthly charges, a customer contacted Selene Financing for clarification. Upon reviewing the charges, it was found that a temporary promotional discount had expired earlier than expected. The customer was issued a refund for the additional amount charged that fell outside of the promotional period.
Service Interruption: A user experienced a service interruption that lasted over 24 hours due to scheduled maintenance. They contacted Selene Financing to inquire about potential credits for this downtime. The support team acknowledged the inconvenience and processed a refund for the service fee covering the disrupted period.
Accidental Payment: A customer accidentally submitted an overpayment on their financing account. After realizing the mistake, they reached out to customer service for assistance. Selene Financing promptly reviewed the payment history and initiated a refund for the excess amount paid, ensuring the customer maintained a clear account balance.
The Easiest Way to Get a Selene Financing Refund
If you're frustrated trying to get a refund from Selene Financing—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Selene Financing is straightforward and can be done efficiently through various platforms. Here are some specific tips to ensure you stay updated on your refund progress:
Check Your Email Regularly: Selene Financing will send updates on your refund status via email. Look for messages from their official email address, keeping an eye on both your inbox and spam folder.
Use the Selene Financing Mobile App: If you have the Selene Financing app installed, you can easily check your refund status directly in the app. Navigate to the "Refunds" section in your account for the most up-to-date information.
Visit Your Account Dashboard: Log into your account on the Selene Financing website and head to the "Order History" section. Here, you can view detailed information about your refunds, including amounts and dates.
Review Notifications in Your Account: Selene Financing may provide updates through in-app notifications. Make sure to check your account settings to ensure you are receiving these alerts.
Monitor the Billing Section: Your billing section may contain specific entries regarding initiated refunds. Check here to see if your refund has been processed and any relevant notes about timing.
Contact Customer Support: If you're unable to find your refund status using the methods above, reach out to Selene Financing’s customer service. They can provide detailed updates tailored to your specific situation.
FAQ
If you forget to cancel your Selene Financing services on time, refunds are typically not available due to the terms agreed upon at the start of the service. It’s always best to review the specific terms and conditions or reach out to their customer service for assistance regarding your situation.
Refund processing times can vary depending on your financial institution, but typically, it takes about 5 to 10 business days for the funds to appear in your account after the refund has been processed. Please allow some additional time for your bank to reflect the transaction.
If you notice a charge from Selene Financing but do not have an active subscription, please verify your account status and transaction history. If the charge seems unfamiliar, we recommend contacting our customer support team directly to clarify the details and explore potential next steps.
If you are unable to secure a refund directly from Selene Financing, consider reaching out to their customer service once more for further assistance. You might also explore escalating your inquiry within their support system to ensure your concerns are thoroughly addressed. Additionally, reviewing your account details and any associated documentation may provide helpful context for your situation.
If Selene Financing refuses to issue a refund, you may want to review their refund policy for guidance on eligibility and processes. Consider reaching out to their customer support team again, providing any relevant details about your situation for further assistance. Additionally, check your account details and transaction history to ensure everything aligns with their terms.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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