Navigating billing matters can often feel overwhelming, especially when unexpected charges arise from automated subscriptions. This guide is designed to clarify how SEO Setup refunds work, detailing eligibility criteria and the simple steps to request your refund efficiently. Our aim is to ensure you have all the necessary information at your fingertips, making the process as smooth and hassle-free as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your SEO Setup account email and the username linked to your account.
Transaction ID: The specific transaction ID associated with the payment you wish to be refunded.
Service Confirmation: Evidence of the particular service (e.g., monthly SEO package, website audit) that you are requesting a refund for.
Refund Policy Reference: A copy of SEO Setup's refund policy to reference during your request.
Communication Records: Any email exchanges or support tickets that pertain to the service provided, especially if there were issues.
Proof of Payment: A copy of the invoice or receipt showing the payment made for the service.
Cancellation Request: Documentation of any prior requests for cancellation or refund to support your case.
Specific Issues Documented: A detailed account of why you are seeking a refund, including specific service delivery problems if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5 - 7 working days
PayPal
3 - 5 working days
Bank Transfer
7 - 10 working days
Bitcoin
4 - 6 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SEO Setup
At SEO Setup, we prioritize customer satisfaction by providing comprehensive SEO services tailored to meet your business needs. In accordance with our service model, users may have specific rights regarding refunds based on their subscription status and service usage. It's important to understand the criteria that might apply to your situation when considering eligibility for refunds.
Subscription Cancellation: If you cancel your subscription before the end of the billing cycle, you may be eligible for a refund based on the remaining period, provided no services were rendered during that time.
Service Delivery Issues: Should there be any discrepancies in service delivery—such as incomplete reports or missed timelines—you might have the option for a refund for that specific billing period.
Account Management Queries: If you have questions regarding your subscription status or billing, clarifications regarding service terms at the time of purchase may assist in determining whether you qualify for any adjustments or refunds.
Performance Metrics: If the results of the SEO services provided do not align with the agreed-upon performance metrics, this may lead to a review and potential refund eligibility depending on the terms of service accepted at the onset of the agreement.
We recommend reviewing the terms outlined in your agreement and reaching out to our customer support team for assistance tailored to your specific account situation. This will help clarify any questions you may have regarding potential refunds specific to your services with SEO Setup.
Step-by-Step Process to Request Your SEO Setup Refund Like a Pro
If you purchased through moinagency.com:
Go to the moinagency.com website and log in to your account.
Navigate to the Your Account section.
Select Billing or Subscriptions.
Locate the transaction or subscription you wish to request a refund for.
Click on Request Refund next to the relevant listing.
In the message box, mention: "My subscription renewed without notice, and I was unable to utilize the services."
Submit your refund request and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the moinagency subscription in the list and tap it.
Select Report a Problem at the bottom.
Choose the appropriate option for your issue and mention: "I want a refund because the subscription renewed unexpectedly and I didn’t use it."
Submit the form and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find the moinagency subscription and tap on it.
Scroll down and select Report a Purchase.
Choose the reason for your request: "I did not want the subscription to renew as I was unable to use it."
Follow the prompt to submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Your Account from the dropdown menu.
Click on Manage Your Subscriptions.
Find the moinagency subscription and select it.
Click on Request a Refund.
Mention in the message: "The subscription renewed without prior notice and I didn't utilize the services provided."
Confirm your request and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to SEO Setup for Refund
Script
Copy
Subject: Refund Request – SEO Setup Account [Your Email]
Dear SEO Setup Team,
I hope this message finds you well.
I am writing to request a refund related to my account. The details of the billing situation are as follows: [describe reason]
I would like to request a refund for the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
I kindly ask that you confirm receipt of my request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your refund is on its way but still awaiting approval from our review team.
Processing
The refund is currently being processed.
Our team is actively working on your refund; you should see it reflected soon.
Refunded
The refund has been successfully completed.
The amount has been credited back to your original payment method.
Partially Refunded
A portion of your purchase has been refunded.
Only part of your payment has been returned; check the details for the amount.
Completed
The refund process has been finalized.
You’re all set! No further action is needed from your end.
Canceled
The refund request has been canceled.
If this is a mistake, please contact support to discuss the next steps.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the realm of digital marketing and SEO services, customers often navigate various situations requiring refunds. Below are some realistic scenarios where users successfully claimed refunds through SEO Setup.
Subscription Cancellation During Trial Period: A user decided to cancel their SEO Setup subscription after realizing the service wasn't a perfect fit during the trial month. Upon reaching out to customer support, they received a prompt refund for the unused portion of their subscription, ensuring a smooth conclusion to the trial experience.
Service Downtime: A client experienced service interruptions that prevented them from accessing their SEO tools. Following a quick inquiry with support, they were acknowledged for the inconvenience caused and received a refund for the time they were unable to utilize the service, demonstrating SEO Setup's commitment to customer satisfaction.
Plan Downgrade Request: After assessing their current marketing needs, a user requested to downgrade their SEO package to a more basic plan. SEO Setup facilitated the easy transition and kindly refunded the difference in price between the plans for the current billing cycle, ensuring the user felt valued in their decision.
Billing Correction After Plan Change: A customer initially signed up for an advanced SEO plan but subsequently realized they needed a simpler service. When they contacted SEO Setup for assistance with the billing adjustment, they managed to get a refund for the overpayment during the transition phase, highlighting the flexibility of the platform.
The Easiest Way to Get a SEO Setup Refund
If you're frustrated trying to get a refund from SEO Setup—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SEO Setup is designed to provide transparency and efficiency. Here are some specific methods to keep track of your refund process:
Email Notifications: SEO Setup sends automatic email updates regarding your refund status. Look for emails with the subject line "Refund Status Update" for real-time notifications and important details about your request.
Account Dashboard: Log in to your account and navigate to the Order History section. Here, you can view the status of your refund requests, including initiation dates and estimated processing times.
In-App Notifications: If you’re using the SEO Setup mobile app, ensure that notifications are enabled. You will receive push alerts for any updates regarding your refund, making it easy to track on-the-go.
Billing Section: Your Billing Section provides comprehensive tracking for refunds. Each refund request will display a reference number, which you can use for further inquiries or customer support.
Progress Tracking: SEO Setup offers a detailed progress indicator for each refund request in the account dashboard. This visual representation allows you to see which stage of processing your refund is currently in—whether it’s pending, completed, or requires further action.
Merchant-Specific Tracking Tools: Utilize the Refund Management Tool in your account settings. This feature allows merchants to track multiple refunds simultaneously and provides personalized updates based on your specific account activity.
FAQ
If you forget to cancel your SEO Setup service on time, we typically cannot offer refunds for the billing period that has already been processed. However, we encourage you to reach out to our customer support team, as they may be able to assist you based on your specific situation.
Refund processing times can vary based on your financial institution, but typically, you can expect to see the refund reflected in your account within 5 to 10 business days. It’s always a good idea to check with your bank or credit card provider for specific timelines regarding refunds.
If you see a charge but do not have an active subscription, first, please check your account details on our website to verify your subscription status. If you believe there is an error, contact our support team directly with your account information, and they will assist you in resolving the issue promptly.
If you are unable to secure a refund directly from SEO Setup, consider reaching out to their customer service again for further assistance. Additionally, you may explore escalating your inquiry within their support system to ensure it receives the necessary attention. Reviewing your account details and any relevant terms may also provide clarity on available options.
If SEO Setup declines your refund request, consider reviewing their refund policy for any specific conditions that may apply. You may also want to reach out to their support team again for further clarification or assistance. Additionally, checking your account details to ensure all information is accurate can help clarify any misunderstandings.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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